Job Description
CNBC, the world leader in business news, is seeking an Engagement Manager with a content-focused, client-first mindset to lead member experience and retention for CNBC Councils, invitation-only programming initiatives that convene and super-serve leading C-level executives (primarily Chief Human Resources Officers and Chief Diversity & Inclusion Officers; Chief Technology Officers, Chief Information Security Officers, and Chief Product Officers; and other C-level executives) with in-depth industry insights, thought leadership opportunities, and peer-to-peer connections. The Engagement Manager is responsible for member experience initiatives, including community management, content development, and member retention. The engagement manager reports to the Director, Strategic Content & News Partnerships, focused on growth strategy and operations, and works alongside the member acquisition manager to ensure a high-quality member experience. This role also works closely with editorial and production leadership for CNBC Councils. It is a contract position that will be remote through 2020, with the potential for a full-time opportunity in 2021. What you’ll do: Member Experience & Retention * Develop and execute a retention strategy that articulates value proposition to potential members of exclusive, invitation-only councils* Create, track, and execute on goals and KPIs for member retention, including surveys, event attendance and engagement* Work closely with member acquisition manager to onboard new members and to manage the end-to-end membership lifecycle using a CRM and/or other analytical tracking tools* Partner with member acquisition manager to field member and stakeholder communications (may also include PR teams and Executive Assistants) and route inquiries* Lead audience development for member events and develop a regular cadence of communication with members and member stakeholders that ensures they are taking full advantage of their membership experience Community Management & Content Development * Design, build and execute marketing and communications programs to grow and expand council offerings to C-level executive members, including messaging and content marketing materials* Partner with editorial team to develop content calendar and produce event recaps and other resources to keep members engaged, address member needs, and support referral marketing; channels may include social media, newsletters, podcasts, and more* Facilitate community development and conversation in Slack channel; develop a social media approach that engages existing members What we’ll offer: At CNBC Headquarters in Englewood Cliffs, NJ, you’ll have access to great perks and amenities: * Sweat it out -- Free onsite fitness center with state-of-the-art equipment, basketball court and running course, plus daily group classes * Eat up -- Gourmet cafeteria with daily specials plus soup and salad bars * Unwind -- Massage therapy, ping pong tables, foosball * Extras -- Dry cleaning, shoe shining and sneak peeks Don’t have a car? No problem! We offer free shuttle transportation to and from multiple locations in Manhattan, Brooklyn, Hoboken and Jersey City When you join the NBCUniversal family, you’ll get… We’re a global company that values our employee’s individual experiences and wellbeing. We know that we’re smarter, more dynamic and better together. That’s why we offer benefits and perks to meet your unique needs. Read more about them on our careers site [here.](https://www.nbcunicareers.com/benefits) We invite you to seek the excitement, the challenges and the opportunities that make working here so rewarding.*What you’ll bring:* • 3-5 years of experience in B2B marketing, communications, editorial, and/or sales marketing roles• Ability to communicate effectively with C-level executives and their key stakeholders• Excellent verbal written skills and ability to collaborate with key cross-functional partners in editorial, news, sales, marketing, and events teams • Knowledge of critical issues facing C-level executives in today’s business landscape• Strong written, verbal, and interpersonal communication skills• Familiarity with CNBC's content, brand, more than 30-year legacy and ongoing publicly available initiatives*You’ll stand out if:* • 2-3 years at a news, publishing, or other media organization• Experience working with senior executives, elite membership programs and professional events • Ability to manage cross-functional stakeholders and complex projects • Able to multi-task and prioritize, and capable of handling projects with minimal oversight in a fast-paced environment• Detail-oriented self-starter with strong problem-solving and project management skills• Must be entrepreneurial and self-starter with the ability to fully own and drive projects forwardCNBC is the recognized world leader in business news and provides real-time financial market coverage and business information to over 400 million homes worldwide. CNBC at night features a mix of new reality programming, CNBC's highly successful series produced exclusively for CNBC and a number of distinctive in-house documentaries. CNBC also delivers content across a variety of digital platforms such as: CNBC.com; CNBC PRO, a premium service that provides in-depth access to Wall Street; a suite of CNBC mobile apps for iOS and Android devices; Amazon Alexa, Google Assistant and Apple Siri voice interfaces; and streaming services including Apple TV, Roku, Amazon Fire TV, Android TV and Samsung Smart TVs. CNBC is a division of NBCUniversal, which is owned by Comcast Corporation.At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal
