Macy's

• Be proficient in use of all POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app.
• Be proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.
• Assist customers in all aspects of service, and qualify customer needs, figure out what's right for them by using steps of MAGIC & High Touch Selling.
• Offer to put purchase on customer’s Macy’s charge account.
• Suggest additional merchandise to compliment customer selection.
• Maintain a professional attitude with sincerity and enthusiasm that demonstrates Macy’s commitment to our customer.
• Participate in pre-selling and sales driving events including trunk shows to maximize sales.
• Stay informed on current promotional events and sales.
• Offer and promote benefits of extended service plan to all customers purchasing Fine Jewelry & Watches.
• Use clientele program to maintain customer profile and contact information to increase personal sales and build solid customer base.
• Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS.
• Offer to call other locations if merchandise is unavailable within store or offer Search & Send.
• Be knowledgeable of and perform sales support functions related to Jewelry (POS procedures, IPad, Ops, AP).
• Ensure proper processing, presentation, organization, storing, and replenishment of stock. Maintain Recovery & Fill in Standards.
• Perform other duties as assigned, including but not limited to watch sizing, ear piercing.
• Adhere to asset protection programs and procedures to ensure audit compliance.
• Perform functions in an efficient manner, as directed by the supervisor.
• Regular, dependable attendance and punctuality.

Education/Experience:

• High school diploma or equivalent preferred.
• Previous selling experience is required, preferably in fine jewelry.

Communication Skills:

• Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent written and verbal communication skills.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

• This position involves constant moving, talking, hearing, reaching, and standing.


• Involves standing for at least two consecutive hours.


• Involves lifting at least 30 lbs.
• May occasionally involve stooping, kneeling, crouching, and climbing ladders.


• Vision abilities include close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Superior organizational and time management skills.
• Must be able to multi-task in a fast-paced environment.
• Must be able to build relationships and influence others.
• Must possess a thirst for knowledge.
• Ability to collaborate and function as a member of a team.
• Must possess a strong sense of urgency.
• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

• Be proficient in all systems need to complete transactions (SOCR, MySA, BT tablet app, POS, search and send and MPOS).


• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.


• Assist customers in all aspects of total store experience and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.


• Provide an exceptional customer experience by ensuring the customer is always the priority.


• Handle all returns and delivery issues courteously and professionally.


• Determine customer needs based on personal features and other customer preference related factors.


• Demonstrate knowledge of store products and services to build sales and minimize returns.


• Suggest additional items to compliment customer furniture selection which includes both product and services such as WorryNoMore.


• Offer to call other locations if items are unavailable within store.


• Offer to put purchase on customer’s Macy’s charge account toward the end of the shopping experience.


• Invite customers to come back and thank them by name.


• Responsible for achieving personal sales goals, Star Reward goals, WorryNoMore Conversion Goal and return rate goal.


• Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer-the most important person in our stores.


• Use MySa clientele program to maintain customer profile and contact information to increase personal sales.


• Maintain contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience.


• Be knowledgeable of and perform sales support functions related to POS procedures.


• Develop product knowledge by reading current vendor tags and pamphlets, attending training classes in order to communicate it to the customer, complete all vendor courses on the Big Ticket University.


• Be aware of current promotional events and sales.


• Maintain department recovery standards; which includes recovery and signing.


• Adhere to Asset Protection and inventory control and compliance procedures


• Perform other duties as necessary.


• Follows shortage programs and procedures.


• Perform these functions in an efficient manner, as directed by the Supervisor.


• Regular, dependable attendance and punctuality.

Qualifications:

• No specific educational accomplishment is required.
  

• Excellent written and verbal communication skills.


• Willing to proactively reach out to potential customers.


• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

• Self-starter, able to work independently and as part of a team in a competitive commission environment.


• Organization and excellent follow up skills required.

• This position involves constant moving, talking, hearing, reaching, and standing.


• Involves standing for at least two consecutive hours.


• Involves lifting at least 30 lbs.


• May occasionally involve stooping, kneeling, crouching, and climbing ladders.


• Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
  

• Possess a strong sense of urgency.


• Must enjoy meeting and interacting with customers.


• Possess a thirst for learning.


• Ability to collaborate and function as a member of a team.


• Should be comfortable with the use of computers and frequent use of RF equipment.
  

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

• Be proficient in use of all POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app.
• Be proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.
• Assist customers in all aspects of service, and qualify customer needs, figure out what's right for them by using steps of MAGIC & High Touch Selling.
• Offer to put purchase on customer’s Macy’s charge account.
• Suggest additional merchandise to compliment customer selection.
• Maintain a professional attitude with sincerity and enthusiasm that demonstrates Macy’s commitment to our customer.
• Participate in pre-selling and sales driving events including trunk shows to maximize sales.
• Stay informed on current promotional events and sales.
• Offer and promote benefits of extended service plan to all customers purchasing Fine Jewelry & Watches.
• Use clientele program to maintain customer profile and contact information to increase personal sales and build solid customer base.
• Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS.
• Offer to call other locations if merchandise is unavailable within store or offer Search & Send.
• Be knowledgeable of and perform sales support functions related to Jewelry (POS procedures, IPad, Ops, AP).
• Ensure proper processing, presentation, organization, storing, and replenishment of stock. Maintain Recovery & Fill in Standards.
• Perform other duties as assigned, including but not limited to watch sizing, ear piercing.
• Adhere to asset protection programs and procedures to ensure audit compliance.
• Perform functions in an efficient manner, as directed by the supervisor.
• Regular, dependable attendance and punctuality.

Education/Experience:

• High school diploma or equivalent preferred.
• Previous selling experience is required, preferably in fine jewelry.

Communication Skills:

• Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent written and verbal communication skills.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

• This position involves constant moving, talking, hearing, reaching, and standing.


• Involves standing for at least two consecutive hours.


• Involves lifting at least 30 lbs.
• May occasionally involve stooping, kneeling, crouching, and climbing ladders.


• Vision abilities include close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Superior organizational and time management skills.
• Must be able to multi-task in a fast-paced environment.
• Must be able to build relationships and influence others.
• Must possess a thirst for knowledge.
• Ability to collaborate and function as a member of a team.
• Must possess a strong sense of urgency.
• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Overview:

As a Seasonal Fulfillment Associate, you will be responsible for driving a great shopping experience for our omni channel customer by supporting the operational activities that drive sales, profit, and excellent customer service. You will collaborate with the store team to deliver results in a friction free shopping environment. Duties include receiving activities, packing and shipping, fulfillment picking, and other duties as needed.

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions:

• Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers.


• Learn and apply packing policies & techniques to make sure every customer gets their package in good condition.


• Process returns for fulfillment orders.


• Conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer.


• Participate in other support functions and/or assist the in-store customer as needed.


• Learn and apply in store tools & technology such as handheld devices, MyShip, and POS systems.


• Ensure all procedures, policies, and standards are followed.


• Perform all functions in an efficient manner, as directed by the People Leader.


• Regular, dependable attendance and punctuality.

Qualifications:

Education/Experience:

• No specific educational accomplishments are necessary.

Communication Skills:

• Ability to effectively communicate and present information to customers, peers and all levels of management.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

• This position involves heavy lifting, constant moving, standing, and reaching with arms and hands.


• Involves standing for at least two consecutive hours, lift at least 30 lbs.


• Will involve stooping, kneeling, crouching, and climbing ladders.


• May involve reaching above eye level.


• Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Ability to follow through on projects in a timely manner.


• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

Overview:

As a Seasonal Selling Colleague, you will be an integral part of bringing the magic of Macy's to life. Seasonal Selling Colleagues provide outstanding customer service, meet hourly sales and Loyalty goals on a personal and departmental basis, and demonstrate superior product knowledge to customers. Seasonal Selling Colleagues create a shopping experience that will make the customer feel welcome and comfortable including the upkeep of merchandise within the store and maintaining the stockroom. The Seasonal Selling Colleague is also responsible for fulfillment and performing other duties as necessary

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions:

• Provide an exceptional customer experience by ensuring the customer is always the priority.


• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.


• Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection.


• Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs.


• Be proficient in POS systems including but not limited to Search and Send and My Client.


• Proactively assist customers who are using devices to shop and compare, whether Macy’s devices or their own.


• Develop new business and expand client base through networking, suggestive selling and on the floor presence.


• Maintain department recovery standards; including fitting room go backs to standard, if applicable.


• Retrieve additional merchandise for customers as requested.


• Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets.


• Assist in inventory and markdown process.


• Adhere to Asset Protection and inventory control and compliance procedures.


• Follows shortage programs and procedures.


• Perform these and other functions in an efficient manner, as directed by the Supervisor.


• Regular, dependable attendance and punctuality.

Qualifications:

Education /Experience:

• No specific educational accomplishment is required.


• Previous retail experience preferred, but not required.

Communication Skills:

• Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• Ability to effectively communicate with customers, peers, and management.


• Able to communicate on the telephone with proper etiquette.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.


• Must be able to calculate percentages and ratios.


• Must be able to make change using American Monetary units.

Physical Demands:

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.


• May occasionally involve stooping, kneeling, or crouching.


• May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.


• Involves manual dexterity for using keyboard, mouse, and other office equipment.


• May involve moving or lifting items under 10 pounds.

Other Skills:

• Must enjoy meeting and interacting with customers.


• Possess strong sense of urgency and a thirst for learning.

Work Hours:

• Ability to work a flexible schedule, including mornings, evenings, and weekends, and busy events such as the day after Thanksgiving, special Big Event days, and the day after Christmas, based on department and store/company needs.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

Overview:

As a Seasonal Selling Colleague, you will be an integral part of bringing the magic of Macy's to life. Seasonal Selling Colleagues provide outstanding customer service, meet hourly sales and Loyalty goals on a personal and departmental basis, and demonstrate superior product knowledge to customers. Seasonal Selling Colleagues create a shopping experience that will make the customer feel welcome and comfortable including the upkeep of merchandise within the store and maintaining the stockroom. The Seasonal Selling Colleague is also responsible for fulfillment and performing other duties as necessary

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions:

• Provide an exceptional customer experience by ensuring the customer is always the priority.


• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.


• Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection.


• Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs.


• Be proficient in POS systems including but not limited to Search and Send and My Client.


• Proactively assist customers who are using devices to shop and compare, whether Macy’s devices or their own.


• Develop new business and expand client base through networking, suggestive selling and on the floor presence.


• Maintain department recovery standards; including fitting room go backs to standard, if applicable.


• Retrieve additional merchandise for customers as requested.


• Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets.


• Assist in inventory and markdown process.


• Adhere to Asset Protection and inventory control and compliance procedures.


• Follows shortage programs and procedures.


• Perform these and other functions in an efficient manner, as directed by the Supervisor.


• Regular, dependable attendance and punctuality.

Qualifications:

Education /Experience:

• No specific educational accomplishment is required.


• Previous retail experience preferred, but not required.

Communication Skills:

• Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• Ability to effectively communicate with customers, peers, and management.


• Able to communicate on the telephone with proper etiquette.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.


• Must be able to calculate percentages and ratios.


• Must be able to make change using American Monetary units.

Physical Demands:

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.


• May occasionally involve stooping, kneeling, or crouching.


• May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.


• Involves manual dexterity for using keyboard, mouse, and other office equipment.


• May involve moving or lifting items under 10 pounds.

Other Skills:

• Must enjoy meeting and interacting with customers.


• Possess strong sense of urgency and a thirst for learning.

Work Hours:

• Ability to work a flexible schedule, including mornings, evenings, and weekends, and busy events such as the day after Thanksgiving, special Big Event days, and the day after Christmas, based on department and store/company needs.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

• Complete general shipment and processing activities in accordance to productivity standards and ensure floor readiness
• Assist the Merchandise Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets
• Assist in replenishment, inventory and markdown processes
• Responsible for customer carryout and special deliveries
• Maintain communication with vendors, MTMs, and regional and district offices for support on driving sales, promos, and product knowledge
• Regular, dependable attendance and punctuality

• Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• Excellent written and verbal communication skills.

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

• This position involves constant moving and standing.


• Involves standing for at least two consecutive hours.


• Involves lifting at least 30 lbs.


• May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.


• May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment.

• Ability to collaborate and function as a member of a team.


• Must possess a strong sense of urgency.


• Should be comfortable with the use of computers and frequent use of RF equipment.

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.

Overview:

As a Seasonal Fulfillment Associate, you will be responsible for driving a great shopping experience for our omni channel customer by supporting the operational activities that drive sales, profit, and excellent customer service. You will collaborate with the store team to deliver results in a friction free shopping environment. Duties include receiving activities, packing and shipping, fulfillment picking, and other duties as needed.

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions:

• Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers.


• Learn and apply packing policies & techniques to make sure every customer gets their package in good condition.


• Process returns for fulfillment orders.


• Conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer.


• Participate in other support functions and/or assist the in-store customer as needed.


• Learn and apply in store tools & technology such as handheld devices, MyShip, and POS systems.


• Ensure all procedures, policies, and standards are followed.


• Perform all functions in an efficient manner, as directed by the People Leader.


• Regular, dependable attendance and punctuality.

Qualifications:

Education/Experience:

• No specific educational accomplishments are necessary.

Communication Skills:

• Ability to effectively communicate and present information to customers, peers and all levels of management.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

• This position involves heavy lifting, constant moving, standing, and reaching with arms and hands.


• Involves standing for at least two consecutive hours, lift at least 30 lbs.


• Will involve stooping, kneeling, crouching, and climbing ladders.


• May involve reaching above eye level.


• Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Ability to follow through on projects in a timely manner.


• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

• Be proficient in POS systems including Search and Send.


• Proactive in assisting Jewelry customers who are using devices to shop and compare, whether Macy’s devices or their own.


• Provide an exceptional customer experience by ensuring the customer is always the priority.


• Attend to customer service needs in a friendly and helpful manner when approached.


• Handle Jewelry returns courteously and professionally and suggest merchandise to convert the return into a sale.


• Suggest additional merchandise to compliment customer selection and engage the customer.


• Offer to put purchase on customer’s Macy’s charge account toward the end of the shopping experience.


• Reinforce customer’s selection and package merchandise with care.


• Invite customers to come back and thank them by name whenever possible.


• Maintain register bay supply levels and alert supervisor when supplies need reordered.


• Maintain department recovery standards; including returns.


• Assist in replenishment of stock and replenishment on to the sales floor.


• Participate in stockroom maintenance, organization, and housekeeping.


• Process damages, transfers, and return to vendor merchandise.


• Assist with the movement of fixtures and merchandise for new product, season changes, and clearance sets.


• Assist in inventory and markdown processes.


• Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS.


• Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment.


• Follows shortage programs and procedures as they pertain to the receiving function.


• Adhere to Asset Protection and inventory control and compliance procedures.


• Assist with special projects as assigned.


• Perform other duties as necessary, including but not limited to watch sizing and ear piercing.


• Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.


• Perform these functions in an efficient manner, as directed by the supervisor.


• Regular, dependable attendance and punctuality.

• No specific educational accomplishments are necessary.


• Prior experience in Jewelry preferred.

• Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• Excellent written and verbal communication skills.

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

• Self-starter, able to work independently and as part of a team and must have good time management skills.

• This position involves constant moving and standing.


• Involves standing for at least two consecutive hours.


• Involves lifting at least 30 lbs.


• May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.


• May involve reaching above eye level.


• Involves close vision, color vision, depth perception, and focus adjustment.

• Ability to collaborate and function as a member of a team.


• Must be able to work quickly and effectively to process large volumes of merchandise.


• Must possess a strong sense of urgency.


• Should be comfortable with the use of computers and frequent use of RF equipment.

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Overview:

The Customer Service and Cleaning Associate, also known as a Touch Point Cleaning Associate, is responsible for ensuring that Macy’s colleagues and customers are working and shopping in an environment that is clean and sanitary. The main responsibilities of this position will be disinfecting and cleaning surfaces and areas that are the most highly trafficked in our Store. TPC colleagues must also provide outstanding customer service by assisting customers with questions and maintaining merchandise presentation on the floor. Must be able to complete HAZCOM and other required training and follow training protocols. Perform other duties as assigned.

Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.

Essential Functions:

• Clean and disinfect Touch Point surfaces with a cleaning cloth multiple times per day.


• Ensure that surfaces such as all door handles, counters, handrails, caselines, faucets and wrap-stands are disinfected.


• Clean surfaces within fulfillment rooms, colleague breakrooms, meeting tables and colleague lockers.


• Utilize Personal Protective Equipment (PPE) such as a mask, apron and gloves during cleaning process.


• Follow all cleaning and disposal protocols, including HAZCOM training.


• Provide an exceptional customer experience by ensuring the customer is always the priority.


• Maintain department recovery standards; including fitting room go backs to standard, if applicable.


• Retrieve additional merchandise for customers as requested.


• Adhere to Asset Protection and inventory control and compliance procedures.


• Follows shortage programs and procedures.


• Perform these and other functions in an efficient manner, as directed by the Supervisor.


• Regular, dependable attendance and punctuality.

Qualifications:

Education /Experience:

• No specific educational accomplishment is required.


• Previous retail experience preferred, but not required.

Communication Skills:

• Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• Ability to effectively communicate with customers, peers, and management.


• Able to communicate on the telephone with proper etiquette.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.

Reasoning Ability:

• Must be able to work independently with minimal supervision.

Physical Demands:

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.


• May occasionally involve stooping, kneeling, or crouching.


• May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.


• May involve moving or lifting items under 30 pounds.


• Using cleaning and disinfectant agents for cleaning.

Other Skills:

• Sense of urgency and ability to prioritize a changing workload.


• Must be willing to meet and interact with customers.

Work Hours:

• Ability to work a flexible schedule, including mornings, evenings, and weekends, and busy events such as the day after Thanksgiving, special Big Event days, and the day after Christmas, based on department and store/company needs.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

Overview:

The Seasonal Receiving Associate, also known as a Back of House Associate, is responsible for providing a great shopping experience, and driving sales and profit through customer service and accurate processing of merchandise entering and leaving the building. Duties include receiving activities, packing and shipping, reverse logistics, sustainability and other duties as needed.

Typically in late November, incumbents in this role will shift into the exciting Fulfillment area, where they will collaborate with the store team to deliver results in a friction-free shopping environment through fulfillment picking, packing, shipping and other duties as needed.

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions in Receiving:

• Provide an exceptional customer shopping experience by ensuring both the in store and online customer are always the #1 priority.


• Service the customer in a helpful and friendly manner.


• Collaborate with Managers, Leads and Associates throughout the store to deliver a clean, neat and easy-to-shop store environment.


• Maintain sales floor and fitting room recovery standards to include checking fitting room stalls.


• Sorting merchandise and ensuring merchandise is worked back to sales floor immediately as time permits.


• Support Omni Channel initiatives.


• Perform all functions in an efficient manner; flex between tasks as directed by Supervisor.


• Participate in the physical inventory process and ensure that shortage prevention initiatives are executed.


• Adhere to Asset Protection and inventory control and compliance procedures.


• Regular, dependable attendance and punctuality.


• Collaborate with peers to coordinate merchandise movement needs with other tasks (floor moves, seasonal sets, fixture needs, etc.).


• Execute receiving, merchandise processing, packing/shipping and reverse logistics tasks timely and accurately to include processing inbound merchandise to floor ready standards by removing packaging and placing sensors per MMPS standards.


• Delivery of processed merchandise to appropriate sales floor drop zones, first quality packing standards and processing of fulfillment orders and reverse logistics (damages, transfers, RTVs), accurate outbound trailer execution.


• Collection and sorting of hangers, sensor tags, trash and recycling throughout the store.


• Organization, maintenance and replenishment of supply areas including sales floor, building lamping, and customer carryout and special delivery as needed.


• Assist in other tasks as needed (pricing, signing, merchandising, replenishment, fulfillment, RFID, stockroom maintenance).

Essential Functions in Fulfillment:

• Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers.


• Learn and apply packing policies & techniques to make sure every customer gets their package in good condition.


• Process returns for fulfillment orders.


• Conduct customer pick-up including retrieving orders from our back-of-house storage and delivering them curbside.


• Learn and apply in store tools & technology such as handheld devices, MyShip, and POS systems.


• Participate in the other support functions or assisting the in-store customer as needed.


• Ensure all procedures, policies, and standards are followed.


• Perform all functions in an efficient manner, as directed by the People Leader.

Qualifications:

Education/Experience:

• No specific educational accomplishments are necessary.

Communication Skills:

• Excellent written and verbal communication skills.


• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

• This position involves constant moving and standing.


• Involves standing for at least two consecutive hours.


• Involves lifting at least 30 lbs.


• May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.


• May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Ability to collaborate and function as a member of a team.


• Must possess a strong sense of urgency.


• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
  
  

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

• Be proficient in all systems need to complete transactions (SOCR, MySA, BT tablet app, POS, search and send and MPOS) ,


• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own


• Assist customers in all aspects of total store experience and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.


• Provide an exceptional customer experience by ensuring the customer is always the priority


• Handle all returns and delivery issues courteously and professionally


• Determine customer needs based on personal features and other customer preference related factors


• Demonstrate knowledge of store products and services to build sales and minimize returns


• Suggest additional items to compliment customer selection which includes both product and services such as WorryNoMore, adjustable bases, frame and low profile boxsprings


• Offer to call other locations if items are unavailable within store


• Offer to put purchase on customer’s Macy’s charge account toward the end of the shopping experience


• Invite customers to come back and thank them by name


• Responsible for achieving personal sales goals, Star Reward goals, WorryNoMore Conversion Goal and return rate goal


• Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer-the most important person in our stores


• Use MySa clientele program to maintain customer profile and contact information to increase personal sales


• Maintain contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience


• Be knowledgeable of and perform sales support functions related to POS procedures


• Develop product knowledge by reading current vendor tags and pamphlets, attending training classes in order to communicate it to the customer, complete all vendor courses on the Big Ticket University.


• Be aware of current promotional events and sales.


• Maintain department recovery standards; which includes recovery and signing.


• Adhere to Asset Protection and inventory control and compliance procedures


• Perform other duties as necessary.


• Follows shortage programs and procedures.


• Perform these functions in an efficient manner, as directed by the Supervisor .


• Regular, dependable attendance and punctuality.

• No specific educational accomplishment is required.
  

• Excellent written and verbal communication skills.


• Willing to proactively reach out to potential customers.


• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.
  

• Self-starter, able to work independently and as part of a team in a competitive commission environment.


• Organization and excellent follow up skills required.

• This position involves constant moving, talking, hearing, reaching, and standing.


• Involves standing for at least two consecutive hours.


• Involves lifting at least 30 lbs.


• May occasionally involve stooping, kneeling, crouching, and climbing ladders.


• Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
  

• Possess a strong sense of urgency.


• Must enjoy meeting and interacting with customers.


• Possess a thirst for learning.


• Ability to collaborate and function as a member of a team.


• Should be comfortable with the use of computers and frequent use of RF equipment.
  

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

Overview:

As a Seasonal Selling Colleague, you will be an integral part of bringing the magic of Macy's to life. Seasonal Selling Colleagues provide outstanding customer service, meet hourly sales and Loyalty goals on a personal and departmental basis, and demonstrate superior product knowledge to customers. Seasonal Selling Colleagues create a shopping experience that will make the customer feel welcome and comfortable including the upkeep of merchandise within the store and maintaining the stockroom. The Seasonal Selling Colleague is also responsible for fulfillment and performing other duties as necessary

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions:

• Provide an exceptional customer experience by ensuring the customer is always the priority.


• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.


• Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection.


• Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs.


• Be proficient in POS systems including but not limited to Search and Send and My Client.


• Proactively assist customers who are using devices to shop and compare, whether Macy’s devices or their own.


• Develop new business and expand client base through networking, suggestive selling and on the floor presence.


• Maintain department recovery standards; including fitting room go backs to standard, if applicable.


• Retrieve additional merchandise for customers as requested.


• Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets.


• Assist in inventory and markdown process.


• Adhere to Asset Protection and inventory control and compliance procedures.


• Follows shortage programs and procedures.


• Perform these and other functions in an efficient manner, as directed by the Supervisor.


• Regular, dependable attendance and punctuality.

Qualifications:

Education /Experience:

• No specific educational accomplishment is required.


• Previous retail experience preferred, but not required.

Communication Skills:

• Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• Ability to effectively communicate with customers, peers, and management.


• Able to communicate on the telephone with proper etiquette.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.


• Must be able to calculate percentages and ratios.


• Must be able to make change using American Monetary units.

Physical Demands:

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.


• May occasionally involve stooping, kneeling, or crouching.


• May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.


• Involves manual dexterity for using keyboard, mouse, and other office equipment.


• May involve moving or lifting items under 10 pounds.

Other Skills:

• Must enjoy meeting and interacting with customers.


• Possess strong sense of urgency and a thirst for learning.

Work Hours:

• Ability to work a flexible schedule, including mornings, evenings, and weekends, and busy events such as the day after Thanksgiving, special Big Event days, and the day after Christmas, based on department and store/company needs.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

Overview:

As a Seasonal Selling Colleague, you will be an integral part of bringing the magic of Macy's to life. Seasonal Selling Colleagues provide outstanding customer service, meet hourly sales and Loyalty goals on a personal and departmental basis, and demonstrate superior product knowledge to customers. Seasonal Selling Colleagues create a shopping experience that will make the customer feel welcome and comfortable including the upkeep of merchandise within the store and maintaining the stockroom. The Seasonal Selling Colleague is also responsible for fulfillment and performing other duties as necessary

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions:

• Provide an exceptional customer experience by ensuring the customer is always the priority.


• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.


• Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection.


• Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs.


• Be proficient in POS systems including but not limited to Search and Send and My Client.


• Proactively assist customers who are using devices to shop and compare, whether Macy’s devices or their own.


• Develop new business and expand client base through networking, suggestive selling and on the floor presence.


• Maintain department recovery standards; including fitting room go backs to standard, if applicable.


• Retrieve additional merchandise for customers as requested.


• Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets.


• Assist in inventory and markdown process.


• Adhere to Asset Protection and inventory control and compliance procedures.


• Follows shortage programs and procedures.


• Perform these and other functions in an efficient manner, as directed by the Supervisor.


• Regular, dependable attendance and punctuality.

Qualifications:

Education /Experience:

• No specific educational accomplishment is required.


• Previous retail experience preferred, but not required.

Communication Skills:

• Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• Ability to effectively communicate with customers, peers, and management.


• Able to communicate on the telephone with proper etiquette.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.


• Must be able to calculate percentages and ratios.


• Must be able to make change using American Monetary units.

Physical Demands:

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.


• May occasionally involve stooping, kneeling, or crouching.


• May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.


• Involves manual dexterity for using keyboard, mouse, and other office equipment.


• May involve moving or lifting items under 10 pounds.

Other Skills:

• Must enjoy meeting and interacting with customers.


• Possess strong sense of urgency and a thirst for learning.

Work Hours:

• Ability to work a flexible schedule, including mornings, evenings, and weekends, and busy events such as the day after Thanksgiving, special Big Event days, and the day after Christmas, based on department and store/company needs.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

Overview:

The Seasonal Receiving Associate, also known as a Back of House Associate, is responsible for providing a great shopping experience, and driving sales and profit through customer service and accurate processing of merchandise entering and leaving the building. Duties include receiving activities, packing and shipping, reverse logistics, sustainability and other duties as needed.

Typically in late November, incumbents in this role will shift into the exciting Fulfillment area, where they will collaborate with the store team to deliver results in a friction-free shopping environment through fulfillment picking, packing, shipping and other duties as needed.

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions in Receiving:

• Provide an exceptional customer shopping experience by ensuring both the in store and online customer are always the #1 priority.


• Service the customer in a helpful and friendly manner.


• Collaborate with Managers, Leads and Associates throughout the store to deliver a clean, neat and easy-to-shop store environment.


• Maintain sales floor and fitting room recovery standards to include checking fitting room stalls.


• Sorting merchandise and ensuring merchandise is worked back to sales floor immediately as time permits.


• Support Omni Channel initiatives.


• Perform all functions in an efficient manner; flex between tasks as directed by Supervisor.


• Participate in the physical inventory process and ensure that shortage prevention initiatives are executed.


• Adhere to Asset Protection and inventory control and compliance procedures.


• Regular, dependable attendance and punctuality.


• Collaborate with peers to coordinate merchandise movement needs with other tasks (floor moves, seasonal sets, fixture needs, etc.).


• Execute receiving, merchandise processing, packing/shipping and reverse logistics tasks timely and accurately to include processing inbound merchandise to floor ready standards by removing packaging and placing sensors per MMPS standards.


• Delivery of processed merchandise to appropriate sales floor drop zones, first quality packing standards and processing of fulfillment orders and reverse logistics (damages, transfers, RTVs), accurate outbound trailer execution.


• Collection and sorting of hangers, sensor tags, trash and recycling throughout the store.


• Organization, maintenance and replenishment of supply areas including sales floor, building lamping, and customer carryout and special delivery as needed.


• Assist in other tasks as needed (pricing, signing, merchandising, replenishment, fulfillment, RFID, stockroom maintenance).

Essential Functions in Fulfillment:

• Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers.


• Learn and apply packing policies & techniques to make sure every customer gets their package in good condition.


• Process returns for fulfillment orders.


• Conduct customer pick-up including retrieving orders from our back-of-house storage and delivering them curbside.


• Learn and apply in store tools & technology such as handheld devices, MyShip, and POS systems.


• Participate in the other support functions or assisting the in-store customer as needed.


• Ensure all procedures, policies, and standards are followed.


• Perform all functions in an efficient manner, as directed by the People Leader.

Qualifications:

Education/Experience:

• No specific educational accomplishments are necessary.

Communication Skills:

• Excellent written and verbal communication skills.


• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

• This position involves constant moving and standing.


• Involves standing for at least two consecutive hours.


• Involves lifting at least 30 lbs.


• May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.


• May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Ability to collaborate and function as a member of a team.


• Must possess a strong sense of urgency.


• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
  
  

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

• Be proficient in use of all POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app.
• Be proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.
• Assist customers in all aspects of service, and qualify customer needs, figure out what's right for them by using steps of MAGIC & High Touch Selling.
• Offer to put purchase on customer’s Macy’s charge account.
• Suggest additional merchandise to compliment customer selection.
• Maintain a professional attitude with sincerity and enthusiasm that demonstrates Macy’s commitment to our customer.
• Participate in pre-selling and sales driving events including trunk shows to maximize sales.
• Stay informed on current promotional events and sales.
• Offer and promote benefits of extended service plan to all customers purchasing Fine Jewelry & Watches.
• Use clientele program to maintain customer profile and contact information to increase personal sales and build solid customer base.
• Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS.
• Offer to call other locations if merchandise is unavailable within store or offer Search & Send.
• Be knowledgeable of and perform sales support functions related to Jewelry (POS procedures, IPad, Ops, AP).
• Ensure proper processing, presentation, organization, storing, and replenishment of stock. Maintain Recovery & Fill in Standards.
• Perform other duties as assigned, including but not limited to watch sizing, ear piercing.
• Adhere to asset protection programs and procedures to ensure audit compliance.
• Perform functions in an efficient manner, as directed by the supervisor.
• Regular, dependable attendance and punctuality.

Education/Experience:

• High school diploma or equivalent preferred.
• Previous selling experience is required, preferably in fine jewelry.

Communication Skills:

• Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent written and verbal communication skills.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

• This position involves constant moving, talking, hearing, reaching, and standing.


• Involves standing for at least two consecutive hours.


• Involves lifting at least 30 lbs.
• May occasionally involve stooping, kneeling, crouching, and climbing ladders.


• Vision abilities include close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Superior organizational and time management skills.
• Must be able to multi-task in a fast-paced environment.
• Must be able to build relationships and influence others.
• Must possess a thirst for knowledge.
• Ability to collaborate and function as a member of a team.
• Must possess a strong sense of urgency.
• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Overview:

The Customer Service and Cleaning Associate, also known as a Touch Point Cleaning Associate, is responsible for ensuring that Macy’s colleagues and customers are working and shopping in an environment that is clean and sanitary. The main responsibilities of this position will be disinfecting and cleaning surfaces and areas that are the most highly trafficked in our Store. TPC colleagues must also provide outstanding customer service by assisting customers with questions and maintaining merchandise presentation on the floor. Must be able to complete HAZCOM and other required training and follow training protocols. Perform other duties as assigned.

Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.

Essential Functions:

• Clean and disinfect Touch Point surfaces with a cleaning cloth multiple times per day.


• Ensure that surfaces such as all door handles, counters, handrails, caselines, faucets and wrap-stands are disinfected.


• Clean surfaces within fulfillment rooms, colleague breakrooms, meeting tables and colleague lockers.


• Utilize Personal Protective Equipment (PPE) such as a mask, apron and gloves during cleaning process.


• Follow all cleaning and disposal protocols, including HAZCOM training.


• Provide an exceptional customer experience by ensuring the customer is always the priority.


• Maintain department recovery standards; including fitting room go backs to standard, if applicable.


• Retrieve additional merchandise for customers as requested.


• Adhere to Asset Protection and inventory control and compliance procedures.


• Follows shortage programs and procedures.


• Perform these and other functions in an efficient manner, as directed by the Supervisor.


• Regular, dependable attendance and punctuality.

Qualifications:

Education /Experience:

• No specific educational accomplishment is required.


• Previous retail experience preferred, but not required.

Communication Skills:

• Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• Ability to effectively communicate with customers, peers, and management.


• Able to communicate on the telephone with proper etiquette.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.

Reasoning Ability:

• Must be able to work independently with minimal supervision.

Physical Demands:

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.


• May occasionally involve stooping, kneeling, or crouching.


• May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.


• May involve moving or lifting items under 30 pounds.


• Using cleaning and disinfectant agents for cleaning.

Other Skills:

• Sense of urgency and ability to prioritize a changing workload.


• Must be willing to meet and interact with customers.

Work Hours:

• Ability to work a flexible schedule, including mornings, evenings, and weekends, and busy events such as the day after Thanksgiving, special Big Event days, and the day after Christmas, based on department and store/company needs.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own


• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.


• Provide an exceptional customer experience by ensuring the customer is always the # 1 priority


• Acknowledge Customers in a friendly and helpful manner upon Customer’s entry into the area


• Be knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup, Customer Returns, Non-Congruent Chits, Search and Send, My Client and More@ Macy’s tablet app


• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own


• Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS collection area is organized and the Customer pick up experience is friction-free


• Handle all returns professionally, with sincerity and enthusiasm


• Demonstrate knowledge of store products and services to drive sales and minimize returns


• Sell gift cards and work to resolve customers’ Macy’s card issues, as needed


• Process merchandise returns per merchandise presentation and non-congruent standards, to ensure efficient placement back on the sales floor or transfer to the receiving location


• Follow store’s audit policies and procedures


• Adhere to Asset Protection and inventory control and compliance procedures


• Follows shortage programs and procedures


• Perform these functions in an efficient manner, as directed by the Supervisor, while maintaining regular, dependable attendance and punctuality

• High School degree or equivalent.


• At least one year of customer service experience.

• Excellent written and verbal communication skills.


• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

• Self-starter, able to work independently and as part of a team and must have good time management skills.

• This position involves constant moving and standing.


• Involves standing for at least two consecutive hours.


• Involves lifting at least 30 lbs.


• May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.


• May involve reaching above eye level.


• Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Strong organizational skills.


• Must be able to multitask in a fast-paced environment.


• Must be able to collaborate and function as a member of a team.


• Must possess a strong sense of urgency.


• Should be comfortable with the use of computers and frequent use of RF equipment.

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs.

Overview:

The Seasonal Cosmetics/Fragrances Associate is responsible for providing professional service to customers by selling and demonstrating cosmetics and fragrances, as well as contributing to the success of the department. The associate is also responsible for fulfillment and performing other duties as necessary.

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions:

• Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app

  
  


• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own

  
  


• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.

  
  


• Provide an exceptional customer experience by ensuring the customer is always the priority

  
  


• Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area

  
  


• Handle all returns courteously and professionally

  
  


• Sell cosmetics and related merchandise according to customer service techniques and professional selling skills

  
  


• Determine customer needs based on personal features and other customer preference related factors

  
  


• Explain and demonstrate use of cosmetics through actual application

  
  


• Use clientele program to maintain customer profile and contact information to increase personal sales

  
  


• Be knowledgeable of and perform sales support functions related to POS procedures

  
  


• Alert Cosmetics Counter Manager or Cosmetics Sales Manager of inventory and other inaccuracies

  
  


• Attend product training classes and seminars and participate in pre-selling drives to maximize sales

  
  


• Ensure proper presentation, organization, storing, and replenishment of stock

  
  


• Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)

  
  


• Ensure work area is free from hazards and work in a safe manner

  
  


• Adhere to Asset Protection and inventory control and compliance procedures

  
  


• Be in compliance with all hygiene standards

  
  


• Perform other duties as necessary

  
  


• Follows shortage programs and procedures

  
  


• Perform these functions in an efficient manner, as directed by the Supervisor

  
  


• Regular, dependable attendance and punctuality

  
  

Qualifications:

Education/Experience:

• High School degree or equivalent.

  
  


• Previous selling experience is desired, preferably in cosmetics.

  
  

Communication Skills:

• Excellent written and verbal communication skills.

  
  


• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

  
  

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.

  
  


• Able to use a calculator.

  
  

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

  
  

Physical Demands:

• This position involves constant moving and standing.

  
  


• Involves standing for at least two consecutive hours.

  
  


• Involves lifting at least 30 lbs.

  
  


• May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.

  
  


• May involve reaching above eye level.

  
  


• Involves close vision, color vision, depth perception, and focus adjustment.

  
  

Other Skills:

• Superior organizational and time management skills.

  
  


• Must be able to multi-task in a fast-paced environment during constant periods of high volume. • Must be able to build relationships and influence others.

  
  


• Must possess a thirst for knowledge.

  
  


• Must be flexible in regards to hours worked.

  
  


• Ability to collaborate and function as a member of a team.

  
  


• Must possess a strong sense of urgency.

  
  


• Should be comfortable with the use of computers and frequent use of RF equipment.

  
  

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs.

  
  

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

Overview:

The Seasonal Cosmetics/Fragrances Associate is responsible for providing professional service to customers by selling and demonstrating cosmetics and fragrances, as well as contributing to the success of the department. The associate is also responsible for fulfillment and performing other duties as necessary.

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions:

• Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app

  
  


• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own

  
  


• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.

  
  


• Provide an exceptional customer experience by ensuring the customer is always the priority

  
  


• Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area

  
  


• Handle all returns courteously and professionally

  
  


• Sell cosmetics and related merchandise according to customer service techniques and professional selling skills

  
  


• Determine customer needs based on personal features and other customer preference related factors

  
  


• Explain and demonstrate use of cosmetics through actual application

  
  


• Use clientele program to maintain customer profile and contact information to increase personal sales

  
  


• Be knowledgeable of and perform sales support functions related to POS procedures

  
  


• Alert Cosmetics Counter Manager or Cosmetics Sales Manager of inventory and other inaccuracies

  
  


• Attend product training classes and seminars and participate in pre-selling drives to maximize sales

  
  


• Ensure proper presentation, organization, storing, and replenishment of stock

  
  


• Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)

  
  


• Ensure work area is free from hazards and work in a safe manner

  
  


• Adhere to Asset Protection and inventory control and compliance procedures

  
  


• Be in compliance with all hygiene standards

  
  


• Perform other duties as necessary

  
  


• Follows shortage programs and procedures

  
  


• Perform these functions in an efficient manner, as directed by the Supervisor

  
  


• Regular, dependable attendance and punctuality

  
  

Qualifications:

Education/Experience:

• High School degree or equivalent.

  
  


• Previous selling experience is desired, preferably in cosmetics.

  
  

Communication Skills:

• Excellent written and verbal communication skills.

  
  


• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

  
  

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.

  
  


• Able to use a calculator.

  
  

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

  
  

Physical Demands:

• This position involves constant moving and standing.

  
  


• Involves standing for at least two consecutive hours.

  
  


• Involves lifting at least 30 lbs.

  
  


• May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.

  
  


• May involve reaching above eye level.

  
  


• Involves close vision, color vision, depth perception, and focus adjustment.

  
  

Other Skills:

• Superior organizational and time management skills.

  
  


• Must be able to multi-task in a fast-paced environment during constant periods of high volume. • Must be able to build relationships and influence others.

  
  


• Must possess a thirst for knowledge.

  
  


• Must be flexible in regards to hours worked.

  
  


• Ability to collaborate and function as a member of a team.

  
  


• Must possess a strong sense of urgency.

  
  


• Should be comfortable with the use of computers and frequent use of RF equipment.

  
  

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs.

  
  

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

Overview:

As a Seasonal Selling Colleague, you will be an integral part of bringing the magic of Macy's to life. Seasonal Selling Colleagues provide outstanding customer service, meet hourly sales and Loyalty goals on a personal and departmental basis, and demonstrate superior product knowledge to customers. Seasonal Selling Colleagues create a shopping experience that will make the customer feel welcome and comfortable including the upkeep of merchandise within the store and maintaining the stockroom. The Seasonal Selling Colleague is also responsible for fulfillment and performing other duties as necessary

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions:

• Provide an exceptional customer experience by ensuring the customer is always the priority.


• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.


• Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection.


• Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs.


• Be proficient in POS systems including but not limited to Search and Send and My Client.


• Proactively assist customers who are using devices to shop and compare, whether Macy’s devices or their own.


• Develop new business and expand client base through networking, suggestive selling and on the floor presence.


• Maintain department recovery standards; including fitting room go backs to standard, if applicable.


• Retrieve additional merchandise for customers as requested.


• Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets.


• Assist in inventory and markdown process.


• Adhere to Asset Protection and inventory control and compliance procedures.


• Follows shortage programs and procedures.


• Perform these and other functions in an efficient manner, as directed by the Supervisor.


• Regular, dependable attendance and punctuality.

Qualifications:

Education /Experience:

• No specific educational accomplishment is required.


• Previous retail experience preferred, but not required.

Communication Skills:

• Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• Ability to effectively communicate with customers, peers, and management.


• Able to communicate on the telephone with proper etiquette.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.


• Must be able to calculate percentages and ratios.


• Must be able to make change using American Monetary units.

Physical Demands:

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.


• May occasionally involve stooping, kneeling, or crouching.


• May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.


• Involves manual dexterity for using keyboard, mouse, and other office equipment.


• May involve moving or lifting items under 10 pounds.

Other Skills:

• Must enjoy meeting and interacting with customers.


• Possess strong sense of urgency and a thirst for learning.

Work Hours:

• Ability to work a flexible schedule, including mornings, evenings, and weekends, and busy events such as the day after Thanksgiving, special Big Event days, and the day after Christmas, based on department and store/company needs.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

Overview:

The Customer Service and Cleaning Associate, also known as a Touch Point Cleaning Associate, is responsible for ensuring that Macy’s colleagues and customers are working and shopping in an environment that is clean and sanitary. The main responsibilities of this position will be disinfecting and cleaning surfaces and areas that are the most highly trafficked in our Store. TPC colleagues must also provide outstanding customer service by assisting customers with questions and maintaining merchandise presentation on the floor. Must be able to complete HAZCOM and other required training and follow training protocols. Perform other duties as assigned.

Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.

Essential Functions:

• Clean and disinfect Touch Point surfaces with a cleaning cloth multiple times per day.


• Ensure that surfaces such as all door handles, counters, handrails, caselines, faucets and wrap-stands are disinfected.


• Clean surfaces within fulfillment rooms, colleague breakrooms, meeting tables and colleague lockers.


• Utilize Personal Protective Equipment (PPE) such as a mask, apron and gloves during cleaning process.


• Follow all cleaning and disposal protocols, including HAZCOM training.


• Provide an exceptional customer experience by ensuring the customer is always the priority.


• Maintain department recovery standards; including fitting room go backs to standard, if applicable.


• Retrieve additional merchandise for customers as requested.


• Adhere to Asset Protection and inventory control and compliance procedures.


• Follows shortage programs and procedures.


• Perform these and other functions in an efficient manner, as directed by the Supervisor.


• Regular, dependable attendance and punctuality.

Qualifications:

Education /Experience:

• No specific educational accomplishment is required.


• Previous retail experience preferred, but not required.

Communication Skills:

• Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• Ability to effectively communicate with customers, peers, and management.


• Able to communicate on the telephone with proper etiquette.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.

Reasoning Ability:

• Must be able to work independently with minimal supervision.

Physical Demands:

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.


• May occasionally involve stooping, kneeling, or crouching.


• May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.


• May involve moving or lifting items under 30 pounds.


• Using cleaning and disinfectant agents for cleaning.

Other Skills:

• Sense of urgency and ability to prioritize a changing workload.


• Must be willing to meet and interact with customers.

Work Hours:

• Ability to work a flexible schedule, including mornings, evenings, and weekends, and busy events such as the day after Thanksgiving, special Big Event days, and the day after Christmas, based on department and store/company needs.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

Overview:

The Merchandising Support Associate, also known as a Front of House Associate, is responsible for providing a great shopping experience and driving sales and profit through customer service, accurate pricing and signing, arranging and maintaining attractive visual presentation in windows, on ledges, shelves, and fashion panels throughout the store, and ensuring proper sales floor merchandising as well as accurate merchandise movement throughout the building. Operational duties include but are not limited to floor moves, replenishment, inventory; shortage control, stockroom organization, merchandising, set up and removal of signs for promotional events/sales, completing price changing activities, and ringing point of sale transactions.

Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.

Essential Functions:

• Provide an exceptional customer shopping experience by ensuring that both the store and online customers are always the #1 priority.


• Service the customer in a helpful and friendly manner including point of sale transactions, credit and loyalty program enrollment, and helping him/her find what he/she is looking for.


• Collaborate with Managers, Leads and Colleagues throughout the store to create a clean, neat and easy to shop store environment; maintain sales floor and fitting room recovery standards to include fitting room stalls, sorting merchandise and ensuring merchandise is worked back to sales floor as soon as time permits.


• Support Omni-channel initiatives such as fulfillment of online or Buy Online/Pick Up in Store orders.


• Perform all functions in a timely, accurate, and efficient manner and flex between tasks as directed by supervisor.


• Participate in the physical inventory process and ensure that shortage prevention initiatives are executed.


• Adhere to Asset Protection and inventory control and compliance procedures.


• Collaborate with peers to coordinate merchandise support tasks and flex between tasks (merchandising, pricing, signing, fulfillment, replenishment, receiving, reverse logistics, radio frequency scanning, and stockroom maintenance) as needed to ensure completion/execution.


• Execute receiving, merchandise processing, packing/shipping and reverse logistics tasks timely and accurately to include processing inbound merchandise to floor ready standards by removing packaging and placing sensors per MMPS standards.


• Delivery of processed merchandise to appropriate sales floor drop zones, first quality packing standards and processing of fulfillment orders and reverse logistics (damages, transfers, RTVs), accurate outbound trailer execution.


• Collection and sorting of hangers, sensor tags, trash and recycling throughout the store.


• Organization, maintenance and replenishment of supply areas including sales floor, building lamping, and customer carryout and special delivery as needed.


• Assist in other tasks as needed (pricing, signing, merchandising, replenishment, fulfillment, RFID, stockroom maintenance).


• Pull merchandise to set-up visual representations.


• Construct, paint, set-up, and install signs, sale banners, panels, and other items required for special events, clearance events, and fashion shows.


• Set-up and maintain fixtures using hand or power tools, such as saws, dykes, hammers, screwdrivers, staple guns, ladders, mannequin units, scissors, nails, spray paint, spray glue, and knives.


• Maintain and present visual displays in a compelling and exciting manner in accordance with company directives.


• Assist customers and complete point of sale transactions as needed.


• Regular, dependable attendance and punctuality.

Qualifications:

Education/Experience:

• No specific educational accomplishments are required.


• Education and/or training in related fields (e.g. art, merchandising and the like) is helpful.

Communication Skills:

• Excellent written and verbal communication skills.


• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

Reasoning Ability:

• Self-starter.


• Able to work independently and as part of a team.


• Must have good time management skills.

Physical Demands:

• This position requires constant moving and standing.


• Must be able to stand for at least two consecutive hours.


• Must be able to lift at least 30 lbs.


• May occasionally be required to reach, stoop, kneel, crouch, and climb ladders.


• May have to reach above eye level; Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Possess strong merchandising skills.


• Possess vision and creativity.


• Ability to collaborate and function as a member of a team.


• Must possess a strong sense of urgency.


• Should be comfortable with the use of computers and frequent use of radio frequency equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.

  
  

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

Overview:

The Seasonal Merchandising Support Associate, also known as a Front of House Associate, is responsible for providing a great shopping experience and driving sales and profit through customer service, accurate pricing and signing, arranging and maintaining attractive visual presentation in windows, on ledges, shelves, and fashion panels throughout the store, and ensuring proper sales floor merchandising as well as accurate merchandise movement throughout the building. Operational duties include but are not limited to floor moves, replenishment, inventory; shortage control, stockroom organization, merchandising, set up and removal of signs for promotional events/sales, completing price changing activities, and ringing point of sale transactions.

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions:

• Provide an exceptional customer shopping experience by ensuring that both the store and online customers are always the #1 priority.


• Service the customer in a helpful and friendly manner including point of sale transactions, credit and loyalty program enrollment, and helping him/her find what he/she is looking for.


• Collaborate with Managers, Leads and Colleagues throughout the store to create a clean, neat and easy to shop store environment; maintain sales floor and fitting room recovery standards to include fitting room stalls, sorting merchandise and ensuring merchandise is worked back to sales floor as soon as time permits.


• Support Omni-channel initiatives such as fulfillment of online or Buy Online/Pick Up in Store orders.


• Perform all functions in a timely, accurate, and efficient manner and flex between tasks as directed by supervisor.


• Participate in the physical inventory process and ensure that shortage prevention initiatives are executed.


• Adhere to Asset Protection and inventory control and compliance procedures.


• Collaborate with peers to coordinate merchandise support tasks and flex between tasks (merchandising, pricing, signing, fulfillment, replenishment, receiving, reverse logistics, radio frequency scanning, and stockroom maintenance) as needed to ensure completion/execution.


• Execute merchandising tasks including placement of merchandise to standards, movement of fixtures and merchandise for seasonal sets, stockroom maintenance, and organization, replenishment to the selling floor, collection and transport of picked fulfillment orders to appropriate processing areas, processing and packing of damages, transfers, return to vendor and mark out of stock merchandise, and other duties as assigned.


• Execute signing tasks including organization, maintenance, and accountability of sign shop and sign cart including sign libraries, toppers, headers, and holders, sign set up/removal based on radio frequency hand held tools, conducting random sign audits to ensure correct selling price is reflected on signs, and other duties as assigned.


• Execute pricing tasks including marking correct markup/markdown price on merchandise, using correct price change labels, conducting random price audits to ensure correct price is reflected on merchandise, and other duties as assigned.


• Pull merchandise to set-up visual representations.


• Construct, paint, set-up, and install signs, sale banners, panels, and other items required for special events, clearance events, and fashion shows.


• Set-up and maintain fixtures using hand or power tools, such as saws, dykes, hammers, screwdrivers, staple guns, ladders, mannequin units, scissors, nails, spray paint, spray glue, and knives.


• Maintain and present visual displays in a compelling and exciting manner in accordance with company.


• Assist customers and complete point of sale transactions as needed.


• Regular, dependable attendance and punctuality.

Qualifications:

Education/Experience:

• No specific educational accomplishments are required.


• Previous experience in a support role is helpful.
  

Communication Skills:

• Excellent written and verbal communication skills.


• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

Reasoning Ability:

• Self-starter.


• Able to work independently and as part of a team.


• Must have good time management skills.

Physical Demands:

• This position requires constant moving and standing.


• Must be able to stand for at least two consecutive hours.


• Must be able to lift at least 30 lbs.


• May occasionally be required to reach, stoop, kneel, crouch, and climb ladders.


• May have to reach above eye level; Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Possess strong merchandising skills.


• Possess vision and creativity.


• Ability to collaborate and function as a member of a team.


• Must possess a strong sense of urgency.


• Should be comfortable with the use of computers and frequent use of radio frequency equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

Overview:

The Seasonal Merchandising Support Associate, also known as a Front of House Associate, is responsible for providing a great shopping experience and driving sales and profit through customer service, accurate pricing and signing, arranging and maintaining attractive visual presentation in windows, on ledges, shelves, and fashion panels throughout the store, and ensuring proper sales floor merchandising as well as accurate merchandise movement throughout the building. Operational duties include but are not limited to floor moves, replenishment, inventory; shortage control, stockroom organization, merchandising, set up and removal of signs for promotional events/sales, completing price changing activities, and ringing point of sale transactions.

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions:

• Provide an exceptional customer shopping experience by ensuring that both the store and online customers are always the #1 priority.


• Service the customer in a helpful and friendly manner including point of sale transactions, credit and loyalty program enrollment, and helping him/her find what he/she is looking for.


• Collaborate with Managers, Leads and Colleagues throughout the store to create a clean, neat and easy to shop store environment; maintain sales floor and fitting room recovery standards to include fitting room stalls, sorting merchandise and ensuring merchandise is worked back to sales floor as soon as time permits.


• Support Omni-channel initiatives such as fulfillment of online or Buy Online/Pick Up in Store orders.


• Perform all functions in a timely, accurate, and efficient manner and flex between tasks as directed by supervisor.


• Participate in the physical inventory process and ensure that shortage prevention initiatives are executed.


• Adhere to Asset Protection and inventory control and compliance procedures.


• Collaborate with peers to coordinate merchandise support tasks and flex between tasks (merchandising, pricing, signing, fulfillment, replenishment, receiving, reverse logistics, radio frequency scanning, and stockroom maintenance) as needed to ensure completion/execution.


• Execute merchandising tasks including placement of merchandise to standards, movement of fixtures and merchandise for seasonal sets, stockroom maintenance, and organization, replenishment to the selling floor, collection and transport of picked fulfillment orders to appropriate processing areas, processing and packing of damages, transfers, return to vendor and mark out of stock merchandise, and other duties as assigned.


• Execute signing tasks including organization, maintenance, and accountability of sign shop and sign cart including sign libraries, toppers, headers, and holders, sign set up/removal based on radio frequency hand held tools, conducting random sign audits to ensure correct selling price is reflected on signs, and other duties as assigned.


• Execute pricing tasks including marking correct markup/markdown price on merchandise, using correct price change labels, conducting random price audits to ensure correct price is reflected on merchandise, and other duties as assigned.


• Pull merchandise to set-up visual representations.


• Construct, paint, set-up, and install signs, sale banners, panels, and other items required for special events, clearance events, and fashion shows.


• Set-up and maintain fixtures using hand or power tools, such as saws, dykes, hammers, screwdrivers, staple guns, ladders, mannequin units, scissors, nails, spray paint, spray glue, and knives.


• Maintain and present visual displays in a compelling and exciting manner in accordance with company.


• Assist customers and complete point of sale transactions as needed.


• Regular, dependable attendance and punctuality.

Qualifications:

Education/Experience:

• No specific educational accomplishments are required.


• Previous experience in a support role is helpful.
  

Communication Skills:

• Excellent written and verbal communication skills.


• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

Reasoning Ability:

• Self-starter.


• Able to work independently and as part of a team.


• Must have good time management skills.

Physical Demands:

• This position requires constant moving and standing.


• Must be able to stand for at least two consecutive hours.


• Must be able to lift at least 30 lbs.


• May occasionally be required to reach, stoop, kneel, crouch, and climb ladders.


• May have to reach above eye level; Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Possess strong merchandising skills.


• Possess vision and creativity.


• Ability to collaborate and function as a member of a team.


• Must possess a strong sense of urgency.


• Should be comfortable with the use of computers and frequent use of radio frequency equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own


• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.


• Provide an exceptional customer experience by ensuring the customer is always the # 1 priority


• Acknowledge Customers in a friendly and helpful manner upon Customer’s entry into the area


• Be knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup, Customer Returns, Non-Congruent Chits, Search and Send, My Client and More@ Macy’s tablet app


• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own


• Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS collection area is organized and the Customer pick up experience is friction-free


• Handle all returns professionally, with sincerity and enthusiasm


• Demonstrate knowledge of store products and services to drive sales and minimize returns


• Sell gift cards and work to resolve customers’ Macy’s card issues, as needed


• Process merchandise returns per merchandise presentation and non-congruent standards, to ensure efficient placement back on the sales floor or transfer to the receiving location


• Follow store’s audit policies and procedures


• Adhere to Asset Protection and inventory control and compliance procedures


• Follows shortage programs and procedures


• Perform these functions in an efficient manner, as directed by the Supervisor, while maintaining regular, dependable attendance and punctuality

• High School degree or equivalent.


• At least one year of customer service experience.

• Excellent written and verbal communication skills.


• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

• Self-starter, able to work independently and as part of a team and must have good time management skills.

• This position involves constant moving and standing.


• Involves standing for at least two consecutive hours.


• Involves lifting at least 30 lbs.


• May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.


• May involve reaching above eye level.


• Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Strong organizational skills.


• Must be able to multitask in a fast-paced environment.


• Must be able to collaborate and function as a member of a team.


• Must possess a strong sense of urgency.


• Should be comfortable with the use of computers and frequent use of RF equipment.

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs.

• Be proficient in use of all POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app.
• Be proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.
• Assist customers in all aspects of service, and qualify customer needs, figure out what's right for them by using steps of MAGIC & High Touch Selling.
• Offer to put purchase on customer’s Macy’s charge account.
• Suggest additional merchandise to compliment customer selection.
• Maintain a professional attitude with sincerity and enthusiasm that demonstrates Macy’s commitment to our customer.
• Participate in pre-selling and sales driving events including trunk shows to maximize sales.
• Stay informed on current promotional events and sales.
• Offer and promote benefits of extended service plan to all customers purchasing Fine Jewelry & Watches.
• Use clientele program to maintain customer profile and contact information to increase personal sales and build solid customer base.
• Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS.
• Offer to call other locations if merchandise is unavailable within store or offer Search & Send.
• Be knowledgeable of and perform sales support functions related to Jewelry (POS procedures, IPad, Ops, AP).
• Ensure proper processing, presentation, organization, storing, and replenishment of stock. Maintain Recovery & Fill in Standards.
• Perform other duties as assigned, including but not limited to watch sizing, ear piercing.
• Adhere to asset protection programs and procedures to ensure audit compliance.
• Perform functions in an efficient manner, as directed by the supervisor.
• Regular, dependable attendance and punctuality.

Education/Experience:

• High school diploma or equivalent preferred.
• Previous selling experience is required, preferably in fine jewelry.

Communication Skills:

• Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent written and verbal communication skills.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

• This position involves constant moving, talking, hearing, reaching, and standing.


• Involves standing for at least two consecutive hours.


• Involves lifting at least 30 lbs.
• May occasionally involve stooping, kneeling, crouching, and climbing ladders.


• Vision abilities include close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Superior organizational and time management skills.
• Must be able to multi-task in a fast-paced environment.
• Must be able to build relationships and influence others.
• Must possess a thirst for knowledge.
• Ability to collaborate and function as a member of a team.
• Must possess a strong sense of urgency.
• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

• Be proficient in use of all POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app.
• Be proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.
• Assist customers in all aspects of service, and qualify customer needs, figure out what's right for them by using steps of MAGIC & High Touch Selling.
• Offer to put purchase on customer’s Macy’s charge account.
• Suggest additional merchandise to compliment customer selection.
• Maintain a professional attitude with sincerity and enthusiasm that demonstrates Macy’s commitment to our customer.
• Participate in pre-selling and sales driving events including trunk shows to maximize sales.
• Stay informed on current promotional events and sales.
• Offer and promote benefits of extended service plan to all customers purchasing Fine Jewelry & Watches.
• Use clientele program to maintain customer profile and contact information to increase personal sales and build solid customer base.
• Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS.
• Offer to call other locations if merchandise is unavailable within store or offer Search & Send.
• Be knowledgeable of and perform sales support functions related to Jewelry (POS procedures, IPad, Ops, AP).
• Ensure proper processing, presentation, organization, storing, and replenishment of stock. Maintain Recovery & Fill in Standards.
• Perform other duties as assigned, including but not limited to watch sizing, ear piercing.
• Adhere to asset protection programs and procedures to ensure audit compliance.
• Perform functions in an efficient manner, as directed by the supervisor.
• Regular, dependable attendance and punctuality.

Education/Experience:

• High school diploma or equivalent preferred.
• Previous selling experience is required, preferably in fine jewelry.

Communication Skills:

• Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent written and verbal communication skills.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

• This position involves constant moving, talking, hearing, reaching, and standing.


• Involves standing for at least two consecutive hours.


• Involves lifting at least 30 lbs.
• May occasionally involve stooping, kneeling, crouching, and climbing ladders.


• Vision abilities include close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Superior organizational and time management skills.
• Must be able to multi-task in a fast-paced environment.
• Must be able to build relationships and influence others.
• Must possess a thirst for knowledge.
• Ability to collaborate and function as a member of a team.
• Must possess a strong sense of urgency.
• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Overview:

The Seasonal Receiving Associate, also known as a Back of House Associate, is responsible for providing a great shopping experience, and driving sales and profit through customer service and accurate processing of merchandise entering and leaving the building. Duties include receiving activities, packing and shipping, reverse logistics, sustainability and other duties as needed.

Typically in late November, incumbents in this role will shift into the exciting Fulfillment area, where they will collaborate with the store team to deliver results in a friction-free shopping environment through fulfillment picking, packing, shipping and other duties as needed.

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions in Receiving:

• Provide an exceptional customer shopping experience by ensuring both the in store and online customer are always the #1 priority.


• Service the customer in a helpful and friendly manner.


• Collaborate with Managers, Leads and Associates throughout the store to deliver a clean, neat and easy-to-shop store environment.


• Maintain sales floor and fitting room recovery standards to include checking fitting room stalls.


• Sorting merchandise and ensuring merchandise is worked back to sales floor immediately as time permits.


• Support Omni Channel initiatives.


• Perform all functions in an efficient manner; flex between tasks as directed by Supervisor.


• Participate in the physical inventory process and ensure that shortage prevention initiatives are executed.


• Adhere to Asset Protection and inventory control and compliance procedures.


• Regular, dependable attendance and punctuality.


• Collaborate with peers to coordinate merchandise movement needs with other tasks (floor moves, seasonal sets, fixture needs, etc.).


• Execute receiving, merchandise processing, packing/shipping and reverse logistics tasks timely and accurately to include processing inbound merchandise to floor ready standards by removing packaging and placing sensors per MMPS standards.


• Delivery of processed merchandise to appropriate sales floor drop zones, first quality packing standards and processing of fulfillment orders and reverse logistics (damages, transfers, RTVs), accurate outbound trailer execution.


• Collection and sorting of hangers, sensor tags, trash and recycling throughout the store.


• Organization, maintenance and replenishment of supply areas including sales floor, building lamping, and customer carryout and special delivery as needed.


• Assist in other tasks as needed (pricing, signing, merchandising, replenishment, fulfillment, RFID, stockroom maintenance).

Essential Functions in Fulfillment:

• Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers.


• Learn and apply packing policies & techniques to make sure every customer gets their package in good condition.


• Process returns for fulfillment orders.


• Conduct customer pick-up including retrieving orders from our back-of-house storage and delivering them curbside.


• Learn and apply in store tools & technology such as handheld devices, MyShip, and POS systems.


• Participate in the other support functions or assisting the in-store customer as needed.


• Ensure all procedures, policies, and standards are followed.


• Perform all functions in an efficient manner, as directed by the People Leader.

Qualifications:

Education/Experience:

• No specific educational accomplishments are necessary.

Communication Skills:

• Excellent written and verbal communication skills.


• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

• This position involves constant moving and standing.


• Involves standing for at least two consecutive hours.


• Involves lifting at least 30 lbs.


• May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.


• May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Ability to collaborate and function as a member of a team.


• Must possess a strong sense of urgency.


• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
  
  

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

• Be proficient in POS systems including Search and Send.


• Proactive in assisting Jewelry customers who are using devices to shop and compare, whether Macy’s devices or their own.


• Provide an exceptional customer experience by ensuring the customer is always the priority.


• Attend to customer service needs in a friendly and helpful manner when approached.


• Handle Jewelry returns courteously and professionally and suggest merchandise to convert the return into a sale.


• Suggest additional merchandise to compliment customer selection and engage the customer.


• Offer to put purchase on customer’s Macy’s charge account toward the end of the shopping experience.


• Reinforce customer’s selection and package merchandise with care.


• Invite customers to come back and thank them by name whenever possible.


• Maintain register bay supply levels and alert supervisor when supplies need reordered.


• Maintain department recovery standards; including returns.


• Assist in replenishment of stock and replenishment on to the sales floor.


• Participate in stockroom maintenance, organization, and housekeeping.


• Process damages, transfers, and return to vendor merchandise.


• Assist with the movement of fixtures and merchandise for new product, season changes, and clearance sets.


• Assist in inventory and markdown processes.


• Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS.


• Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment.


• Follows shortage programs and procedures as they pertain to the receiving function.


• Adhere to Asset Protection and inventory control and compliance procedures.


• Assist with special projects as assigned.


• Perform other duties as necessary, including but not limited to watch sizing and ear piercing.


• Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.


• Perform these functions in an efficient manner, as directed by the supervisor.


• Regular, dependable attendance and punctuality.

• No specific educational accomplishments are necessary.


• Prior experience in Jewelry preferred.
  

• Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• Excellent written and verbal communication skills.
  

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.
  

• Self-starter, able to work independently and as part of a team and must have good time management skills.
  

• This position involves constant moving and standing.


• Involves standing for at least two consecutive hours.


• Involves lifting at least 30 lbs.


• May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.


• May involve reaching above eye level.


• Involves close vision, color vision, depth perception, and focus adjustment.
  

• Ability to collaborate and function as a member of a team.


• Must be able to work quickly and effectively to process large volumes of merchandise.


• Must possess a strong sense of urgency.


• Should be comfortable with the use of computers and frequent use of RF equipment.
  

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

Overview:

The Seasonal Cosmetics/Fragrances Associate is responsible for providing professional service to customers by selling and demonstrating cosmetics and fragrances, as well as contributing to the success of the department. The associate is also responsible for fulfillment and performing other duties as necessary.

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions:

• Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app

  
  


• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own

  
  


• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.

  
  


• Provide an exceptional customer experience by ensuring the customer is always the priority

  
  


• Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area

  
  


• Handle all returns courteously and professionally

  
  


• Sell cosmetics and related merchandise according to customer service techniques and professional selling skills

  
  


• Determine customer needs based on personal features and other customer preference related factors

  
  


• Explain and demonstrate use of cosmetics through actual application

  
  


• Use clientele program to maintain customer profile and contact information to increase personal sales

  
  


• Be knowledgeable of and perform sales support functions related to POS procedures

  
  


• Alert Cosmetics Counter Manager or Cosmetics Sales Manager of inventory and other inaccuracies

  
  


• Attend product training classes and seminars and participate in pre-selling drives to maximize sales

  
  


• Ensure proper presentation, organization, storing, and replenishment of stock

  
  


• Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)

  
  


• Ensure work area is free from hazards and work in a safe manner

  
  


• Adhere to Asset Protection and inventory control and compliance procedures

  
  


• Be in compliance with all hygiene standards

  
  


• Perform other duties as necessary

  
  


• Follows shortage programs and procedures

  
  


• Perform these functions in an efficient manner, as directed by the Supervisor

  
  


• Regular, dependable attendance and punctuality

  
  

Qualifications:

Education/Experience:

• High School degree or equivalent.

  
  


• Previous selling experience is desired, preferably in cosmetics.

  
  

Communication Skills:

• Excellent written and verbal communication skills.

  
  


• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

  
  

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.

  
  


• Able to use a calculator.

  
  

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

  
  

Physical Demands:

• This position involves constant moving and standing.

  
  


• Involves standing for at least two consecutive hours.

  
  


• Involves lifting at least 30 lbs.

  
  


• May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.

  
  


• May involve reaching above eye level.

  
  


• Involves close vision, color vision, depth perception, and focus adjustment.

  
  

Other Skills:

• Superior organizational and time management skills.

  
  


• Must be able to multi-task in a fast-paced environment during constant periods of high volume. • Must be able to build relationships and influence others.

  
  


• Must possess a thirst for knowledge.

  
  


• Must be flexible in regards to hours worked.

  
  


• Ability to collaborate and function as a member of a team.

  
  


• Must possess a strong sense of urgency.

  
  


• Should be comfortable with the use of computers and frequent use of RF equipment.

  
  

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs.

  
  

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

Overview:

As a Seasonal Fulfillment Associate, you will be responsible for driving a great shopping experience for our omni channel customer by supporting the operational activities that drive sales, profit, and excellent customer service. You will collaborate with the store team to deliver results in a friction free shopping environment. Duties include receiving activities, packing and shipping, fulfillment picking, and other duties as needed.

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions:

• Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers.


• Learn and apply packing policies & techniques to make sure every customer gets their package in good condition.


• Process returns for fulfillment orders.


• Conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer.


• Participate in other support functions and/or assist the in-store customer as needed.


• Learn and apply in store tools & technology such as handheld devices, MyShip, and POS systems.


• Ensure all procedures, policies, and standards are followed.


• Perform all functions in an efficient manner, as directed by the People Leader.


• Regular, dependable attendance and punctuality.

Qualifications:

Education/Experience:

• No specific educational accomplishments are necessary.

Communication Skills:

• Ability to effectively communicate and present information to customers, peers and all levels of management.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

• This position involves heavy lifting, constant moving, standing, and reaching with arms and hands.


• Involves standing for at least two consecutive hours, lift at least 30 lbs.


• Will involve stooping, kneeling, crouching, and climbing ladders.


• May involve reaching above eye level.


• Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Ability to follow through on projects in a timely manner.


• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

The Seasonal Jewelry Clerical is responsible for processing new merchandise and maintaining all of the records for the Jewelry Department. Other responsibilities coincide with support and clerical functions. Perform other duties as assigned.

In order to present our customers with the best holiday shopping experience, many of our Seasonal Jewelry Sales Colleagues arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal colleagues will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

• Provide an exceptional customer experience by ensuring the customer is always the priority.


• Proactive in assisting customers who are using technology to shop and compare, whether Macy’s devices or their own.


• Assist customers in all aspects of service as needed.


• Be proficient in POS systems including Search and Send.


• Use RF equipment to scan out damages, transfers, and return to vendor merchandise.


• Perform price changes as needed and signing as needed.


• Rearrange jewelry cases for new merchandise, season changes, special events, and clearance sets.


• Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS.


• Process new receipts adhering to company standard.


• Pack all customer sizing, repair orders and outbound shipments to the Jewelry Center.


• Organize and file shipping, receiving, customer sizing, repair, sales, and return documentation.


• Be aware of supply inventory and place orders when needed.


• Replenish displays and other products as needed.


• Assist in the inventory process.


• Maintain orderliness and cleanliness of jewelry counters and area.


• Attend to customer service needs in a friendly and helpful manner when approached.


• Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment.


• Adhere to Asset Protection and inventory control and compliance procedures.


• Assist with special projects as assigned.


• Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.


• Perform these functions in an efficient manner, as directed by the Supervisor.


• Regular, dependable attendance and punctuality.

• No specific educational accomplishments are necessary.


• No experience is needed.

• Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• Excellent written and verbal communication skills.

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

• Self-starter, able to work independently and as part of a team and must have good time management skills.

• This position involves constant moving and standing.


• Involves standing for at least two consecutive hours.


• Involves lifting at least 30 lbs.


• May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.


• May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment.

• Ability to collaborate and function as a member of a team.


• Must possess a strong sense of urgency.


• Should be comfortable with the use of computers and frequent use of RF equipment.

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

Overview:

The Seasonal Cosmetics/Fragrances Associate is responsible for providing professional service to customers by selling and demonstrating cosmetics and fragrances, as well as contributing to the success of the department. The associate is also responsible for fulfillment and performing other duties as necessary.

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions:

• Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app

  
  


• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own

  
  


• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.

  
  


• Provide an exceptional customer experience by ensuring the customer is always the priority

  
  


• Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area

  
  


• Handle all returns courteously and professionally

  
  


• Sell cosmetics and related merchandise according to customer service techniques and professional selling skills

  
  


• Determine customer needs based on personal features and other customer preference related factors

  
  


• Explain and demonstrate use of cosmetics through actual application

  
  


• Use clientele program to maintain customer profile and contact information to increase personal sales

  
  


• Be knowledgeable of and perform sales support functions related to POS procedures

  
  


• Alert Cosmetics Counter Manager or Cosmetics Sales Manager of inventory and other inaccuracies

  
  


• Attend product training classes and seminars and participate in pre-selling drives to maximize sales

  
  


• Ensure proper presentation, organization, storing, and replenishment of stock

  
  


• Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)

  
  


• Ensure work area is free from hazards and work in a safe manner

  
  


• Adhere to Asset Protection and inventory control and compliance procedures

  
  


• Be in compliance with all hygiene standards

  
  


• Perform other duties as necessary

  
  


• Follows shortage programs and procedures

  
  


• Perform these functions in an efficient manner, as directed by the Supervisor

  
  


• Regular, dependable attendance and punctuality

  
  

Qualifications:

Education/Experience:

• High School degree or equivalent.

  
  


• Previous selling experience is desired, preferably in cosmetics.

  
  

Communication Skills:

• Excellent written and verbal communication skills.

  
  


• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

  
  

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.

  
  


• Able to use a calculator.

  
  

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

  
  

Physical Demands:

• This position involves constant moving and standing.

  
  


• Involves standing for at least two consecutive hours.

  
  


• Involves lifting at least 30 lbs.

  
  


• May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.

  
  


• May involve reaching above eye level.

  
  


• Involves close vision, color vision, depth perception, and focus adjustment.

  
  

Other Skills:

• Superior organizational and time management skills.

  
  


• Must be able to multi-task in a fast-paced environment during constant periods of high volume. • Must be able to build relationships and influence others.

  
  


• Must possess a thirst for knowledge.

  
  


• Must be flexible in regards to hours worked.

  
  


• Ability to collaborate and function as a member of a team.

  
  


• Must possess a strong sense of urgency.

  
  


• Should be comfortable with the use of computers and frequent use of RF equipment.

  
  

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs.

  
  

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

• Recruit, train, coach, motivate and develop new and incumbent associates on company policies and procedures, product knowledge, and personal/department productivity goals.
• Alert Sales Manager of needs and concerns of the business and staff.
• Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, and special events.
• Develop and implement business-driving events and ensure proper execution to achieve counter productivity goals.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results.
• Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration.
  
  
• Regular, dependable attendance and punctuality.

• High school diploma or equivalent.
• A minimum of one year of previous selling experience required, preferably in Cosmetics.
• Previous supervisory experience preferred.

• Ability to read, write, and interpret general business reports and labels including warnings and ingredient lists on products.
• Ability to effectively communicate with and present information to customers, vendors, buyers, peers, and all levels of management

• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator and calculate percentages and ratios.
• Must be able to make change in American monetary units

• Superior organizational and time management skills.
• Must be able to build relationships and influence others.
• Ability to set and achieve goals.


• Ability to multi-task in a fast-paced environment.
• Must posses a strong sense of urgency and a thirst for knowledge.
• Must be able to lead by example.

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
  

Overview:

As a Seasonal Fulfillment Associate, you will be responsible for driving a great shopping experience for our omni channel customer by supporting the operational activities that drive sales, profit, and excellent customer service. You will collaborate with the store team to deliver results in a friction free shopping environment. Duties include receiving activities, packing and shipping, fulfillment picking, and other duties as needed.

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions:

• Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers.


• Learn and apply packing policies & techniques to make sure every customer gets their package in good condition.


• Process returns for fulfillment orders.


• Conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer.


• Participate in other support functions and/or assist the in-store customer as needed.


• Learn and apply in store tools & technology such as handheld devices, MyShip, and POS systems.


• Ensure all procedures, policies, and standards are followed.


• Perform all functions in an efficient manner, as directed by the People Leader.


• Regular, dependable attendance and punctuality.

Qualifications:

Education/Experience:

• No specific educational accomplishments are necessary.

Communication Skills:

• Ability to effectively communicate and present information to customers, peers and all levels of management.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

• This position involves heavy lifting, constant moving, standing, and reaching with arms and hands.


• Involves standing for at least two consecutive hours, lift at least 30 lbs.


• Will involve stooping, kneeling, crouching, and climbing ladders.


• May involve reaching above eye level.


• Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Ability to follow through on projects in a timely manner.


• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

Overview:

The Seasonal Cosmetics/Fragrances Associate is responsible for providing professional service to customers by selling and demonstrating cosmetics and fragrances, as well as contributing to the success of the department. The associate is also responsible for fulfillment and performing other duties as necessary.

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions:

• Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app

  
  


• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own

  
  


• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.

  
  


• Provide an exceptional customer experience by ensuring the customer is always the priority

  
  


• Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area

  
  


• Handle all returns courteously and professionally

  
  


• Sell cosmetics and related merchandise according to customer service techniques and professional selling skills

  
  


• Determine customer needs based on personal features and other customer preference related factors

  
  


• Explain and demonstrate use of cosmetics through actual application

  
  


• Use clientele program to maintain customer profile and contact information to increase personal sales

  
  


• Be knowledgeable of and perform sales support functions related to POS procedures

  
  


• Alert Cosmetics Counter Manager or Cosmetics Sales Manager of inventory and other inaccuracies

  
  


• Attend product training classes and seminars and participate in pre-selling drives to maximize sales

  
  


• Ensure proper presentation, organization, storing, and replenishment of stock

  
  


• Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)

  
  


• Ensure work area is free from hazards and work in a safe manner

  
  


• Adhere to Asset Protection and inventory control and compliance procedures

  
  


• Be in compliance with all hygiene standards

  
  


• Perform other duties as necessary

  
  


• Follows shortage programs and procedures

  
  


• Perform these functions in an efficient manner, as directed by the Supervisor

  
  


• Regular, dependable attendance and punctuality

  
  

Qualifications:

Education/Experience:

• High School degree or equivalent.

  
  


• Previous selling experience is desired, preferably in cosmetics.

  
  

Communication Skills:

• Excellent written and verbal communication skills.

  
  


• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

  
  

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.

  
  


• Able to use a calculator.

  
  

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

  
  

Physical Demands:

• This position involves constant moving and standing.

  
  


• Involves standing for at least two consecutive hours.

  
  


• Involves lifting at least 30 lbs.

  
  


• May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.

  
  


• May involve reaching above eye level.

  
  


• Involves close vision, color vision, depth perception, and focus adjustment.

  
  

Other Skills:

• Superior organizational and time management skills.

  
  


• Must be able to multi-task in a fast-paced environment during constant periods of high volume. • Must be able to build relationships and influence others.

  
  


• Must possess a thirst for knowledge.

  
  


• Must be flexible in regards to hours worked.

  
  


• Ability to collaborate and function as a member of a team.

  
  


• Must possess a strong sense of urgency.

  
  


• Should be comfortable with the use of computers and frequent use of RF equipment.

  
  

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs.

  
  

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

Job Overview:

• Deter theft by offering customer service


• Remained stationed at a fixed post, i.e entrance/exit doors, for long periods of time for extended periods of time to provide a strong visible presence


• Communicate with the Asset Protection Department


• Respond to customer and associate incidents to facilitate first aid and minimize company liability


• Assist Detectives with the Recovery of stolen merchandise


• Successfully complete all Asset Protection training

Atención: Laaplicación y las entrevistas serán completadas en inglés.

Descripcióndel Trabajo:

Losempleados de venta de Macy’s son parte integral en darle vida a la magia deMacy’s. Nuestros asociados de ventasproveen un servicio al cliente de excelencia, logran las metas de venta ycrédito individuales y departamentales,y demuestran a nuestros clientes un conocimiento superior de productos. Los asociadosde ventas les dan la bienvenida a nuestros clientes y crean un ambiente decompras cómodo incluyendo el mantenimiento de la mercancía en la tienda yalmacenes. El asociado de venta es también responsable de completar otrastareas necesarias.

Con el fin de presentar a nuestros clientes la mejorexperiencia de compra en días festivos, muchos de nuestros asociados detemporada llegan antes de la apertura de la tienda y permanecen después delcierre para asegurarse de que estemos listos para hacer la magia de Macy's. Losasociados de temporada tendrán la oportunidad de trabajar un horario flexiblede forma temporera, que puede incluir madrugadas, noches, fines de semana yeventos como el día después del Día de Acción de Gracias y el día después deNavidad. İY no lo olvides - justo a tiempo para las compras navideñas, ustedrecibirá un descuento de empleado de hasta 20% a partir de su primer día!

Cualquier hora detrabajo mencionada en la aplicación es sujeta a cambio basado en lasnecesidades del negocio. Todos los empleados de temporada pueden ser requeridosa trabajar horas distintas a las indicadas en el título de la aplicacióndurante fines de semanas, o durante eventos claves para las festividades comoel viernes después del día de Acción de Gracia.

• Proveer una experiencia al cliente excepcional asegurando que el cliente es siempre la prioridad.


• Asistir clientes en todos los aspectos y satisfacer las necesidades de nuestros clientes digitales y físicos colaborando apropiadamente cuando sea necesario.


• Determinar las necesidades del cliente basado en características personales y otros factores relacionados a las preferencias del cliente; sugerir mercancía adicional para complementar la selección del cliente.


• Demonstrar conocimiento de los productos y servicios de la tienda incluyendo el programa de Lealtad de Macy’s para incrementar ventas y minimizar devoluciones.


• Proficiente en la registradora incluyendo el sistema de “Búsqueda y Envío” y “Mi Cliente”.


• Asistir proactivamente a los clientes que utilizan sus equipos electrónicos o de Macy’s para comprar y comparar.


• Desarrollar nuevos negocios y expandir la clientela a través de conexiones, sugerencias de ventas y presencia en el piso de ventas.


• Mantener los estándares del departamento; incluyendo probadores y el regreso de mercancía al piso de ventas cuando sea necesario.


• Proveer mercancía adicional a los clientes cuando sea requerido.


• Asistir a los colegas de apoyo en movimientos de muebles y mercancía para nuevos productos, cambio de temporadas, y áreas de liquidación.


• Asistir en el proceso de inventario y liquidación.


• Adherirse y cumplir con los procesos de Protección de Activos y control de inventario.


• Seguir los programas y procesos de prevención de pérdida de activos.


• Realizar estas funciones en forma eficiente de forma requerida por el Supervisor.


• Puntualidad y asistencia fiable.

Educación/Experiencia:

• Educación específica no es requerida.


• Experiencia previa en ventas al por menor es preferible, pero no requerida.

• Capacidad de comunicación efectiva con los clientes yseguir instrucciones de trabajo en inglés.



• Habilidad de leer, escribir, e interpretar documentos instruccionales como reglas de seguridad, instrucciones operacionales y de mantenimiento, y manuales de procedimientos.


• Habilidad de comunicarse efectivamente con los clientes, compañeros y la gerencia.


• Habilidad de comunicarse por teléfono siguiendo la etiqueta apropiada.

• Funciones matemáticasbásicas como suma, resta, multiplicación y división.



• Habilidad parautilizar una calculadora.



• Poder calcular porcientos y proporción.


• Debe poder manejar cambios monetarios utilizando la unidad de moneda Americana.

• Debe disfrutar interactuar con los clientes.


• Poseer un alto nivel de urgencia y deseo de aprender.

• Habilidad de trabajar un horario flexible basado en las necesidades del departamento, la tienda y la compañía, incluyendo mañanas, tardes, fines de semana, eventos claves como el día después de Acción De Gracias, y el día después de las Navidades.

Estadescripción del trabajo es limitada. Macy's Inc. se reserva el derecho demodificar esta descripción de trabajo en cualquier momento. Macy's Inc. es unempleador que ofrece igualdad de oportunidades, comprometido con un entornolaboral diverso e inclusivo.Macy's, Inc., incluyendo Macy's y Bloomingdale's, considerará para lossolicitantes calificados de empleo con condenas penales de una maneraconsistente con el SFPC Art. 49 and LA MC ch.XVIII Art. 9.

• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own


• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.


• Provide an exceptional customer experience by ensuring the customer is always the # 1 priority


• Acknowledge Customers in a friendly and helpful manner upon Customer’s entry into the area


• Be knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup, Customer Returns, Non-Congruent Chits, Search and Send, My Client and More@ Macy’s tablet app


• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own


• Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS collection area is organized and the Customer pick up experience is friction-free


• Handle all returns professionally, with sincerity and enthusiasm


• Demonstrate knowledge of store products and services to drive sales and minimize returns


• Sell gift cards and work to resolve customers’ Macy’s card issues, as needed


• Process merchandise returns per merchandise presentation and non-congruent standards, to ensure efficient placement back on the sales floor or transfer to the receiving location


• Follow store’s audit policies and procedures


• Adhere to Asset Protection and inventory control and compliance procedures


• Follows shortage programs and procedures


• Perform these functions in an efficient manner, as directed by the Supervisor, while maintaining regular, dependable attendance and punctuality

• High School degree or equivalent.


• At least one year of customer service experience.

• Excellent written and verbal communication skills.


• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

• Self-starter, able to work independently and as part of a team and must have good time management skills.

• This position involves constant moving and standing.


• Involves standing for at least two consecutive hours.


• Involves lifting at least 30 lbs.


• May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.


• May involve reaching above eye level.


• Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Strong organizational skills.


• Must be able to multitask in a fast-paced environment.


• Must be able to collaborate and function as a member of a team.


• Must possess a strong sense of urgency.


• Should be comfortable with the use of computers and frequent use of RF equipment.

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs.

Overview:

As a Seasonal Fulfillment Associate, you will be responsible for driving a great shopping experience for our omni channel customer by supporting the operational activities that drive sales, profit, and excellent customer service. You will collaborate with the store team to deliver results in a friction free shopping environment. Duties include receiving activities, packing and shipping, fulfillment picking, and other duties as needed.

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions:

• Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers.


• Learn and apply packing policies & techniques to make sure every customer gets their package in good condition.


• Process returns for fulfillment orders.


• Conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer.


• Participate in other support functions and/or assist the in-store customer as needed.


• Learn and apply in store tools & technology such as handheld devices, MyShip, and POS systems.


• Ensure all procedures, policies, and standards are followed.


• Perform all functions in an efficient manner, as directed by the People Leader.


• Regular, dependable attendance and punctuality.

Qualifications:

Education/Experience:

• No specific educational accomplishments are necessary.

Communication Skills:

• Ability to effectively communicate and present information to customers, peers and all levels of management.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

• This position involves heavy lifting, constant moving, standing, and reaching with arms and hands.


• Involves standing for at least two consecutive hours, lift at least 30 lbs.


• Will involve stooping, kneeling, crouching, and climbing ladders.


• May involve reaching above eye level.


• Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Ability to follow through on projects in a timely manner.


• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

• Respond to customer and associate incidents to facilitate first aid and minimize company liability


• Recover stolen merchandise and apprehend shoplifters and other people who commit fraud or other criminal acts against the company


• Investigate criminal violations against the person or property of any customer or associate that is committed on company premises


• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection Manager


• Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence


• Promote shortage awareness and theft deterrence among associates by conducting meetings and participating in training events


• Successfully complete all Asset Protection training

Overview:

As a Seasonal Selling Colleague, you will be an integral part of bringing the magic of Macy's to life. Seasonal Selling Colleagues provide outstanding customer service, meet hourly sales and Loyalty goals on a personal and departmental basis, and demonstrate superior product knowledge to customers. Seasonal Selling Colleagues create a shopping experience that will make the customer feel welcome and comfortable including the upkeep of merchandise within the store and maintaining the stockroom. The Seasonal Selling Colleague is also responsible for fulfillment and performing other duties as necessary

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions:

• Provide an exceptional customer experience by ensuring the customer is always the priority.


• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.


• Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection.


• Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs.


• Be proficient in POS systems including but not limited to Search and Send and My Client.


• Proactively assist customers who are using devices to shop and compare, whether Macy’s devices or their own.


• Develop new business and expand client base through networking, suggestive selling and on the floor presence.


• Maintain department recovery standards; including fitting room go backs to standard, if applicable.


• Retrieve additional merchandise for customers as requested.


• Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets.


• Assist in inventory and markdown process.


• Adhere to Asset Protection and inventory control and compliance procedures.


• Follows shortage programs and procedures.


• Perform these and other functions in an efficient manner, as directed by the Supervisor.


• Regular, dependable attendance and punctuality.

Qualifications:

Education /Experience:

• No specific educational accomplishment is required.


• Previous retail experience preferred, but not required.

Communication Skills:

• Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• Ability to effectively communicate with customers, peers, and management.


• Able to communicate on the telephone with proper etiquette.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.


• Must be able to calculate percentages and ratios.


• Must be able to make change using American Monetary units.

Physical Demands:

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.


• May occasionally involve stooping, kneeling, or crouching.


• May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.


• Involves manual dexterity for using keyboard, mouse, and other office equipment.


• May involve moving or lifting items under 10 pounds.

Other Skills:

• Must enjoy meeting and interacting with customers.


• Possess strong sense of urgency and a thirst for learning.

Work Hours:

• Ability to work a flexible schedule, including mornings, evenings, and weekends, and busy events such as the day after Thanksgiving, special Big Event days, and the day after Christmas, based on department and store/company needs.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

• Be proficient in use of all POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app.
• Be proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.
• Assist customers in all aspects of service, and qualify customer needs, figure out what's right for them by using steps of MAGIC & High Touch Selling.
• Offer to put purchase on customer’s Macy’s charge account.
• Suggest additional merchandise to compliment customer selection.
• Maintain a professional attitude with sincerity and enthusiasm that demonstrates Macy’s commitment to our customer.
• Participate in pre-selling and sales driving events including trunk shows to maximize sales.
• Stay informed on current promotional events and sales.
• Offer and promote benefits of extended service plan to all customers purchasing Fine Jewelry & Watches.
• Use clientele program to maintain customer profile and contact information to increase personal sales and build solid customer base.
• Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS.
• Offer to call other locations if merchandise is unavailable within store or offer Search & Send.
• Be knowledgeable of and perform sales support functions related to Jewelry (POS procedures, IPad, Ops, AP).
• Ensure proper processing, presentation, organization, storing, and replenishment of stock. Maintain Recovery & Fill in Standards.
• Perform other duties as assigned, including but not limited to watch sizing, ear piercing.
• Adhere to asset protection programs and procedures to ensure audit compliance.
• Perform functions in an efficient manner, as directed by the supervisor.
• Regular, dependable attendance and punctuality.

Education/Experience:

• High school diploma or equivalent preferred.
• Previous selling experience is required, preferably in fine jewelry.

Communication Skills:

• Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent written and verbal communication skills.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

• This position involves constant moving, talking, hearing, reaching, and standing.


• Involves standing for at least two consecutive hours.


• Involves lifting at least 30 lbs.
• May occasionally involve stooping, kneeling, crouching, and climbing ladders.


• Vision abilities include close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Superior organizational and time management skills.
• Must be able to multi-task in a fast-paced environment.
• Must be able to build relationships and influence others.
• Must possess a thirst for knowledge.
• Ability to collaborate and function as a member of a team.
• Must possess a strong sense of urgency.
• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.