Macy's At Your Service Center - Seasonal Associate, Full Time: Del Amo Fashion Center

• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own


• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.


• Provide an exceptional customer experience by ensuring the customer is always the # 1 priority


• Acknowledge Customers in a friendly and helpful manner upon Customer’s entry into the area


• Be knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup, Customer Returns, Non-Congruent Chits, Search and Send, My Client and More@ Macy’s tablet app


• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own


• Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS collection area is organized and the Customer pick up experience is friction-free


• Handle all returns professionally, with sincerity and enthusiasm


• Demonstrate knowledge of store products and services to drive sales and minimize returns


• Sell gift cards and work to resolve customers’ Macy’s card issues, as needed


• Process merchandise returns per merchandise presentation and non-congruent standards, to ensure efficient placement back on the sales floor or transfer to the receiving location


• Follow store’s audit policies and procedures


• Adhere to Asset Protection and inventory control and compliance procedures


• Follows shortage programs and procedures


• Perform these functions in an efficient manner, as directed by the Supervisor, while maintaining regular, dependable attendance and punctuality

• High School degree or equivalent.


• At least one year of customer service experience.

• Excellent written and verbal communication skills.


• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Basic math functions such as addition, subtraction, multiplication, and division.


• Able to use a calculator.

• Self-starter, able to work independently and as part of a team and must have good time management skills.

• This position involves constant moving and standing.


• Involves standing for at least two consecutive hours.


• Involves lifting at least 30 lbs.


• May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.


• May involve reaching above eye level.


• Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Strong organizational skills.


• Must be able to multitask in a fast-paced environment.


• Must be able to collaborate and function as a member of a team.


• Must possess a strong sense of urgency.


• Should be comfortable with the use of computers and frequent use of RF equipment.

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs.