Optum

OVERVIEW OF POSITION:

Responsible for providing professional nursing care by assessing, planning, implementing and evaluating the care of patients under the supervision of a clinician or Registered Nurse. Delegates tasks as needed to professionals and para-professional teammates. Coordinates activities and works closely with clinicians and teammates to maintain efficient department functions and ensures successful operation of the department. Responsible for performing operational duties as required under the supervision of the site administrator or designee. 

DETAILS:

• Schedule: 12 hour shifts starting at 8am


• Location: Montebello, CA


• Setting: Urgent Care.


• Must have cardiac monitoring and triage experience.


• Must be available to rotate weekends and holidays.

ESSENTIAL FUNCTIONS:

• Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer.


• Closely monitors patient safety at all times; i.e. does not leave patient on an exam table unattended and participates in Optum fall prevention program.


• Complies with Optum sharps safety program at all times, i.e. only using devices with safety features and employing safe work practices.


• Works as a Registered Nurse primarily in the Urgent Care Center (UCC), Ambulatory Surgery Center (ASC) or specialty department.


• Performs specialized procedures within the scope of practice of a Registered Nurse.


• Assumes the Charge Nurse role as needed.  Additional leadership duties include Nurse Educator and/or Telephone Advice Nurse.


• Performs various simple to complex patient test and procedures within the scope of practice of a Registered Nurse.


• Performs comprehensive patient assessment and triaging.


• Performs telephone screening and advice patients with or without directions from a clinician.


• Participates in verifying medications and vaccine doses for non-licensed teammates.


• Obtains, interprets, records and reports vital signs (temperature, pulse, respiration and blood pressure), height, weight, and other pertinent patient information to clinician.


• Prepares patient for examination and other procedures.


• Develops an appropriate nursing care plan.


• Implements a plan of care by performing nursing interventions and assisting with procedures.


• Administers medication and other therapeutic modalities within the scope of practice of a Registered Nurse.


• Performs patient and family teaching.


• Maintains clinical standards outlined in the clinical operations policies and procedures manual.  Identifies deficiencies and recommends changes.


• Documents and maintains records of medical and nursing procedures.


• Coordinates with clinicians and ancillary departments to plan daily work assignments according to teammate’s abilities, clinician and patient schedules, patient flow and procedures.


• Ensures adequate levels of supplies ordered are maintained.


• Ensures that all equipment is maintained.


• Performs telephone screening and advice patients with or without directions from a clinician.


• Directs patients to appropriate levels of care and authorizes outside services.


• Notifies pharmacies of new prescriptions and authorizations of refills as ordered by clinician.


• Participates in educational programs to enhance nursing knowledge.


• Adheres to Standard Precautions at all times.


• Adheres to safety policies and procedures at all times.


• Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.


• Anticipates the needs of the Primary Care Physician (PCP) and carries out orders.


• Checks Electronic Health Records (EHR) for patients' arrival status and escorts patients from waiting area to exam rooms.


• Transports dirty equipment and performs appropriate cleaning, disinfecting and autoclaving and cold sterilization and maintains autoclave, cidex and A-test logs as needed.


• Maintains monthly expiration logs for medications and sample medications (refrigerated and non-refrigerated).


• Maintains yearly expiration logs for Preventative Maintenance (PM) and as needed.


• Performs EKG reconciliation and ensures confirmed EKG’s are seen by clinician.


• Instructs patient on lab, radiology, and other procedure / testing preparations.


• Participates in visit closure with patient and clinician by explaining next steps for lab, X-ray, referrals, Durable Medical Equipment (DME), etc.


• Escorts patients to ancillary services when needed.


• Facilitates the transfer of pertinent patient information between site and referred Specialists, Hospitals, Urgent Care Centers, Ancillary Testing Facilities, etc.


• Forwards all pre-op information to hospital surgeon.


• Maintains referral tickler file / log as appropriate.


• Schedules appointments.


• Registers new patients and refers them to the Eligibility department as needed.


• Enters "No shows" into IDX, and performs "No Show" follow up process.


• Works bump list.


• Maintains immunization records and updates EHR (including California Immunization Registry (CAIR)).


• Assists with the completion of appropriate forms (DMV, disability, etc.).


• Updates patient demographic information in IDX.


• Performs patient record audits.


• Answers, directs, and follows up on incoming calls.


• Calls patients as requested by clinician.


• Distributes incoming correspondence (faxes, consult notes, test results, etc.).


• Assists with Quality Metrics, Comprehensive Health Assessment Programs (CHAPS) formally HCC research, telephone call procedures, and patient follow up procedures.


• Participates in Quality Improvement projects.


• Participates in preparing department for internal and external site audits (facility site reviews) from SCAN, DHS, etc.


• Interacts with the Patient Support Center, Eligibility department and Pharmacy Support Center.


• Participates in teammates / clinician “huddles”.


• Participates regularly in site teammates and department meetings.


• Covers other teammates as needed.


• May assists with site marketing activities (i.e. health fairs, senior Olympics, flu clinics and other events).


• Conducts pre and post-operative teaching for the patient, taking into account all psychological, physiological and religious aspects.


• Works in collaboration with a clinician to prepare, monitor and discharge patients after a procedure.


• Cleans and stocks exam and procedure/surgery rooms.


• Serves as a relief for the teammates.


• Assists with all departments specific functions within the RN scope of practice.


• Verifies that the informed consents for procedures have been signed, dated and witnessed.


• Prepares labels, collects and transports various specimens to appropriate destinations.


• Frequently monitors overdue orders and follows approved process to address the orders.


• Assists with Meaningful Use (MU) initiative by encouraging patients to sign up for Follow My Health (FMH), obtaining patient’s email addresses, updating smoking status, and other initiatives.


• Assists clinicians with medication reconciliation per guidelines.


• Uses approved standing orders to perform, order test and update referrals.


• Assists with entering referrals in electronic health records EHR for clinician to authorize.


• Enters medical billing charges for services rendered in EHR.

• Provides direct patient care as needed.


• Participates in verifying medications and vaccine doses for non-licensed teammates.


• Mentors and trains teammates in collaboration with the Site Administrator, lead clinician and people services department.

• Attends in all mandatory Clinical Teammate Orientation (CTO) (both instructor led and online courses), Annual Clinical Updates, and Skills validation including those that could be held after working hours including the weekend.


• Participates in facilitation of annual skills validation for Medical Assistants take place during evening hours and or weekends (selected Saturdays only).


• Ensures all Patient Intervention Reports (PIR) have been reviewed and actions taken.


• Assists clinician and licensed nursing teammates in responding to patient emergency situations as per Emergency Response Protocols.


• Attend trainings that are related with the specific department that you are assigned to ensure we are update in our safety practices i.e. Urology Department: (BCG) Usage and Handling drugs.  Upcoming and new drugs introduce to the company.


• 
  Ability to assume Charge Nurse role duties (as assigned by Nursing management):
  
  
  • Serves as the “floor leader” and supervises the patient flow as well as the daily nursing activities in the UCC or ASC department.
  
  
  • Coordinates with clinicians and teammates to plan daily work assignments according to teammates abilities, patient flow and procedures.
  
  
  • Coordinates break schedules and responsible for handling sick calls.
  
  
  • Ensures that all abnormal reports are communicated to clinicians.
  
  
  • Ensures appropriate steps for narcotic count and reconciliation.
  
  
  • Ensures bio-hazardous materials are disposed of in accordance to regulatory guidelines.
  
  
  • Ensures all daily quality control tests and logs are maintained.
  
  
  • Assists nursing supervisor by ensuring compliance for certifications, competencies and compliance measures.
  
  
  • Assists nursing supervisor with annual evaluations of teammates and competency validation.
  
  
  • Participates in quality improvement projects including Comprehensive Health Assessments (CHAPS) formally HCC and P4P.
  
  
  • Serves as CIS specialist.
  
  
  • Assists in orientation of new teammates, TSU and registry teammates.
  
  
  • Supports and participates in companywide initiatives (i.e. patient satisfaction goals).
  
  
  • Serves as backup for teammates as needed.
  
  
  
  

• Cross trainings to work in other departments or other duties as assigned by supervisor /management.


• Performs additional duties as assigned.

EDUCATION:

• 1 or 2 years of post-high school education or a degree from a two-year college.


• Graduate from an accredited school of Nursing.


• Current California RN license.


• Specialty certifications in OR, OB, GI, ER, CEN or CCRN.


• Basic Life Support for Providers by American Heart Association (AHA)- (100% online certification is not acceptable).


• ACLS and/or PALS certification – (100% online certification is not acceptable).


• Bachelor’s degree in Nursing preferred.


• I.V. therapy certification


• AAACN preferred.

EXPERIENCE:

• Over 3 year and up to and including 5 years of experience.


• Experience in specialty areas such as OR, OB, GI, ER, CEN, CCRN or Urgent Care

KNOWLEDGE, SKILLS, ABILITIES:

• Computer literate.


• Ability to type 25 wpm.


• Basic Life Support for healthcare providers.


• Manual dexterity to use/handle equipment and instruments.


• Skilled in phlebotomy and I.V. therapy.


• Excellent verbal and written communication skills.


• Ability to concurrently perform multiple tasks.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

*OVERVIEW OF POSITION:*Responsible for the management of the daily departmental operations and functions of a given patient care area, the direct supervision of teammates, and providing direct patient care daily under the supervision of a clinician.  Responsible for performing operational duties as required under the direction of the site administrator or designee.*DETAILS:** Schedule: Monday – Friday, 12 PM - 9 PM* Weekend schedule: every other weekend, 7:30 AM - 2 PM (will receive two days off during the week, when scheduled to work on a weekend)* Location: Redondo Beach, CA* Setting: Setting: Ambulatory/Outpatient Clinic* Specialty(ies): Infusion Center and Immediate Care* Direct Report: 16 - 22 (RNs, LVNs, MAs, & MRs)* Exempt position*EDUCATION/CERTIFICATIONS:** Bachelor’s degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college.* Graduate from an accredited school of Nursing.* Current California RN license.* Must have by start date: current ACLS, BLS, and PALS, by American Heart Association (AHA) - (100% online certification is not acceptable).*EXPERIENCE:** Must have at least 1 year of supervisory experience.* May consider candidates without supervisory experience, who have AT LEAST 5 years of experience as an RN and a strong background in an outpatient setting.*KNOWLEDGE, SKILLS, ABILITIES:** Spanish-speaking a plus.* Computer literate.* Manual dexterity to use/handle equipment and instruments.* Excellent verbal and written communication skills.*About Us**Careers with Optum.* Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do *your life's best work.(SM)*Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Overview:Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.Essential Functions:* Greets patients and directs them to appropriate departments* Answers multiple phone lines; directs calls and takes messages as needed  * Verifies patient information and insurance eligibility; collects payments* Directs patients to complete forms and processes patient-related paperwork* Informs provider’s assistant of no shows and cancellations* Makes follow-up appointments for patients and calls patients to confirm appointments* Contacts “bumped” patients and reschedules appointments as appropriate* Performs various front-office duties in a fast-paced, customer-oriented clinical environment, as assignedEducation:* Minimum: 1 or 2 years of post-high school education or a degree from a two-year college.Experience:* Minimum: Up to and including one year of experience* Minimum: Experience working with the public* Preferred: Over 1 year of experience and up to and including 3 years of experience* Experience in medical reception and customer serviceRequirement:* *COVID-19 Work Location Requirement: *You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role.* Employees are required to screen for symptoms using an Optum-approved symptom screener prior to entering the work site each day in, or Employees much comply with any state and local masking orders. In addition, when in an Optum building, employees are expected to wear a mask in areas where physical distancing cannot be attained.*Careers with Optum.* Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do *your life's best work. (SM)*Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Overview:
Responsible for performing patient-oriented procedures under the direction and supervision of a clinician, RN, or LVN to ensure safe and appropriate patient care; assists the clinician with minor surgical procedures; performs a broad spectrum of clerical and administrative duties related to the delivery of patient care assistance

Essential functions:
Consistently exhibits behavior and communication skills that demonstrate our company’s commitment to superior customer service, including quality, care, and concern with internal and external customers
Uses, protects, and discloses our company’s patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Anticipates the clinician’s needs and carries out orders
Checks for patients' arrival status and escorts patients from waiting area to exam rooms. Escorts patients to ancillary services as needed.
Obtains, records, and reports vital signs and other pertinent patient information to RN, LVN, or clinician.
Performs various procedures such as ear lavage, ECG, spirometry, injections, peak flows, pulse oximetry, breathing treatments, suture removals, wound dressings, vision/hearing tests, urine pregnancy tests, urine dips, blood glucose testing, and blood hemoglobin (hemocue) testing.
Performs phlebotomy and processes lab specimens (i.e., 24 hour urine, wound cultures obtained by clinician, biopsy specimens obtained by clinician, etc.) and maintains lab specimen logs as appropriate.
Assists clinician with procedures (pap smears, laceration repairs, other minor surgical procedures) and may assists with more complex department specific specialty procedures (i.e. vasectomies, cystoscopies, thoracentesis, sigmoidoscopies, bunionectomies, joint aspirations, lance surgery, photo therapy, visual fields, pachymetry testing, etc.).
Performs medication administration within scope of practice and documents administration of medications and procedures. Ensures proper documentation of medication administration and documentation procedures.
Maintains and cleans exam/treatment areas, specimen processing areas, and medical equipment. Transports dirty equipment, performs autoclaving and cold sterilization, and maintains autoclave, cidex, and A-test logs. Cleans and stocks exam rooms, treatment/procedure rooms, specimen processing areas, and nursing stations.
Maintains various logs and tickler files and ensures confirmed EKGs are seen by clinician. Maintains cancer/melanoma patients' follow up appointments.
Instructs patient on lab, radiology, and other procedure/testing preparations. Participates in visit closure with patient and clinician by explaining next steps for lab, x-ray, RFS, DME, etc.
Facilitates the transfer of pertinent patient information between site and referred specialists, hospitals, Urgent Care Centers, and ancillary testing facilities, etc.
Forwards all pre-op information to hospital surgeon. Participates in scheduling specialty procedures (biopsies, minor surgeries, etc.).
Tracks specialty procedures/patient volume on a daily basis when indicated.
Verifies for approved or denied appointments and follows up by scheduling patients. Enters "No shows", and performs "No Show" follow up procedures. Works bump list.
Assists with the completion of appropriate forms (DMV, disability, etc.).
Updates patient demographic information.
Performs patient record audits.
Answers, directs, and follows up on incoming calls. Calls patients as requested by clinician.
Distributes incoming correspondence (faxes, consult notes, test results, etc.).
Handles prescription refills as appropriate.
Completes Patient Communication form and responds to patient complaints when necessary.
Assists with Pay for Performance (P4P) research, Hierarchical Condition Categories (HCC) research, telephone call procedures, and patient follow up procedures.
Participates in Quality Improvement projects.
Participates in preparing department for internal and external site audits from SCAN, DHS, etc.
Participates regularly in skills competency evaluations. Participates regularly in site staff and department meetings.
Cross-trains into Care Team Member 1 and 2 positions when indicated.
May assist with site marketing activities (i.e. health fairs, senior Olympics, and other events).
Maintains an independent patient schedule under the direct supervision of a clinician.
Functions as the department mentor, trainer and resource by orienting new employees and coordinating staff schedules and department resources.
Identifies and resolves daily department issues and concerns and escalates to supervisor when necessary.
Participates in the development of department policies and procedures.

Education:
Minimum: 1 or 2 years of post-high school education or a degree from a two-year college.
Minimum: Graduate of an accredited Medical Assistant program.
Minimum: Phlebotomy certificate.
Minimum: Basic Life Support for Healthcare providers” (AHA) or “CPR/AED for the Professional Rescuer” (American Red Cross).
Preferred: Certified Medical Assistant (CMA) preferred.

Experience:
Minimum: Up to and including one year of experience.
Preferred: 1 year of previous Medical Assistant work experience.
Preferred: Over 1 year of experience in a specialty field.

Knowledge, Skills, and Abilities:
Ability to demonstrate basic medication administration
Manual dexterity to use/handle equipment and instruments.
Knowledge of infection control standards and utilization of Personal Protection Equipment (PPE).
Ability to perform essential job functions using proper body mechanics.
Basic Life Support for healthcare providers.
Computer literate (i.e., logging on to computer, usage of keyboard and mouse, familiarity with Windows and email applications).
Ability to type 40 wpm.
Excellent verbal and written communication skills with ability to read, write, speak and understand English clearly.
Customer service oriented.
Ability to concurrently perform multiple tasks.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

*OVERVIEW OF POSITION:*Responsible for performing patient-oriented procedures under the supervision of a clinician, Registered Nurse (RN) or Licensed Vocational Nurse (LVN) to ensure safe and appropriate care.*ESSENTIAL FUNCTIONS:** Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer.* Closely monitors patient safety at all times (i.e. does not leave patient on an exam table unattended) and participates in Optum fall prevention program.* Complies with Optum sharps safety program at all times (i.e. only using devices with safety features and employing safe work practices).* Anticipates the needs of the clinician and carries out orders.* Checks Electronic Health Record (EHR) for patients' arrival status and escorts patients from waiting area to exam rooms.* Obtains, records, and reports vital signs and any other pertinent patient information for the RN, LVN, or clinician.* Performs ear lavage, EKG, spirometry, injections, peak flows, pulse oximetry, breathing treatments, suture removals, wound dressings, vision / hearing tests, urine pregnancy tests, urine dips, blood glucose testing, and blood hemoglobin (hemocue) testing.* Performs phlebotomy and processes lab specimens (i.e. 24 hour urine, wound cultures obtained by clinician, biopsy specimens obtained by clinician, etc.), maintains lab specimen logs as appropriate and any other procedures and screening permitted by scope of practice.* Assists clinician with procedures (pap smears, laceration repairs, other minor surgical procedures) and may assists with more complex department specific specialty procedures (i.e. vasectomies, cystoscopies, thoracentesis, sigmoidoscopies, bunionectomies, joint aspirations, lance surgery, photo therapy, visual fields, pachymetry testing, etc.).* Within scope of practice, performs patient-related procedures under the supervision of a clinician, RN Manager, RN Supervisor, Care Team Supervisor, or LVN.* Maintains and cleans exam / treatment areas, specimen processing areas, and medical equipment.* Transports dirty equipment and performs appropriate cleaning and disinfecting, autoclaving and cold sterilization and maintains autoclave, cidex, and A-test logs.* Cleans and stocks exam rooms, treatment / procedure rooms, specimen processing areas, and nursing stations.* Performs medication administration within scope of practice and documents administration of medications and procedures in EHR.* Maintains monthly logs for medications and sample medications, by checking for expired medications (refrigerated and non-refrigerated).* Maintains monthly logs for expired medical and lab supplies.* Maintains yearly logs for expiration logs for Preventative Maintenance (PM) as needed.* Performs EKG reconciliation and ensures confirmed EKG’s are seen by clinician.* Maintains and follows up on Abnormal Pap Log at least monthly, if not weekly.* Instructs patient on lab, radiology, and other procedure / testing preparations.* Participates in visit closure with patient and clinician by explaining next steps for lab, X-ray, referrals, Durable Medical Equipment (DME), etc.* Escorts patients to any ancillary services as needed.* Facilitates the transfer of pertinent patient information between site and referred specialists, hospitals, Urgent Care Centers, ancillary testing facilities, etc.* Forwards all pre-op information to hospital surgeon.* Participates in scheduling specialty procedures (biopsies, minor surgeries, etc.).* Maintains referral tickler file / log as appropriate.* Maintains cancer / melanoma patients' follow up appointments per department specific.* Tracks specialty procedures / patient volume on a daily basis when indicated.* Verifies with referral portal for approved or denied appointments and follows up by scheduling patients.* Enters "No shows" into IDX, and performs "No Show" follow up process.* Works bump list.* Maintains immunization records and updates EHR (including California Immunization Registry (CAIR)).* Assists with the completion of appropriate forms (DMV, disability, etc.).* Updates patient demographic information in IDX.* Performs patient record audits.* Answers, directs, and follows up on incoming calls.* Takes messages for clinician and other department members as appropriate.* Calls patients as requested by clinician.* Distributes incoming correspondence (faxes, consult notes, test results, etc.).* Handles prescription refills as scope of practice.* Participates in handling patient concerns, forwards concerns to supervisor and responds to patient complaints when appropriate.* Assists with Quality Metrics; Comprehensive Health Assessment Programs (CHAPS) formally HCC research, telephone call procedures, and patient follow up procedures.* Participates in Quality Improvement projects.* Participates in preparing department for internal and external site audits (facility site review) from SCAN, DHS, etc.* Participates regularly in site teammate and department meetings.* Cross-trains into Care Team Member 1 and 2 positions when indicated.* May assists with site marketing activities (i.e. health fairs, senior Olympics, flu clinics and other events).* Adheres to Standard Precautions and safety policies and procedures at all times.* Uses, protects, and discloses Optum patients’ protected health information (PHI) in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.* Assists clinician and licensed nursing teammates in responding to patient emergency situations as per Emergency Response Protocols.* Assists with beginning and end of day controlled substance count and document with licensed teammate upon completion of controlled substance count training.* May administer controlled substances upon completion of controlled substance training.* Frequently monitors overdue orders and follows approved process to address the orders.* Assists with Meaningful Use (MU) initiative by encouraging patients to sign up for Follow My Health (FMH), obtaining patient’s email addresses, updating smoking status, and other initiatives.* Assists clinicians with medication reconciliation per guidelines.* Uses approved standing orders to perform, order test and update referrals.* Assists with entering referrals in electronic health records EHR for clinician to authorize.* Enters medical billing charges for services rendered in EHR.* Provides direct patient care as needed.* Attends in all mandatory Clinical Teammate Orientation (CTO) (both instructor led and online courses), Annual Clinical Updates, and Skills validation including those that could be held after working hours including the weekend.* Ensures all Patient Intervention Reports (PIR) have been reviewed and actions.* Cross trainings to work in other departments or other duties as assigned by supervisor/management.* Performs additional duties as assigned.*EDUCATION:** A high school diploma, G.E.D. or equivalent.  Includes special certification required for specific jobs.* Graduate of an accredited Medical Assistant program.* Phlebotomy certificate.* Basic Life Support for Providers by American Heart Association (AHA) – (100% online certification is not acceptable).* Certified Medical Assistant (CMA) preferred.*EXPERIENCE:**Minimum:** Up to and including 1 year of experience.*Preferred:** Previous Medical Assistant work experience.*KNOWLEDGE, SKILLS, ABILITIES:** Ability to demonstrate basic medication administration* Manual dexterity to use / handle equipment and instruments.* Knowledge of infection control standards and utilization of Personal Protection Equipment (PPE).* Ability to perform essential job functions using proper body mechanics.* Basic Life Support for healthcare providers.* Computer literate (i.e. logging on to computer, usage of keyboard and mouse, familiarity with Windows and email applications).* Ability to type 40 wpm.* Excellent verbal and written communication skills with ability to read, write, speak and understand English clearly.* Customer service oriented.* Ability to concurrently perform multiple tasks.What's the first thing that happens when one of the leading independent medical groups in the country comes together with a global leader in health care? Opportunity. With DaVita Medical Group, HealthCare Partners, The Everett Clinic, Northwest Physicians Network, MountainView Medical Group and Magan Medical Clinic joining OptumCare and the UnitedHealth Group family of companies, people like you will find increasing levels of challenge, impact and professional success. We're changing health care for the better by improving access to affordable, high quality care, and working together to improve the patient experience. That takes passion, commitment, intense focus and the ability to contribute effectively in a highly collaborative team environment. Are you with us? Learn more about this exciting opportunity to do your life's best work.(SM)Careers with OptumCare. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. OptumCare, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Position Overview:

Seeking a Medical Assistant with background in Phlebotomy

• Monday-Friday 8:00AM-5:00PM


• Department: Internal Medicine/ Family Practice


• Location: Torrance, CA

As a Medical Assistant at Optum, you'll provide service excellence in patient care - working as a teammate with a clinician, RN or LVN to perform procedures and assist with minor surgical procedures. You'll work both face-to-face with patients and behind the scenes to ensure that we provide quality care. You'll be an integral member of the coordinated care team.

We invest in our teammates' personal and professional growth and we'll invest in you when you join the team. You'll commit to our vision and we’ll work together as we build the greatest healthcare community the world has ever seen.

What's required?

• 1 or 2 years of post-high school education or a degree from a two-year college.


• Graduate from an accredited Medical Assistant program.


• Phlebotomy certificate.


• Basic Life Support for Healthcare providers (AHA) or CPR/AED for the Professional Rescuer (American Red Cross) certified.


• Up to one year of experience as a Medical Assistant.

It'd be even better if (Preferred):

• You've worked as a Medical Assistant for more than a year.


• You’ve had 1+ years’ experience in a clinical laboratory setting with blood draw and specimen processing

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

OVERVIEW OF POSITION:

Responsible for performing patient-oriented procedures under the supervision of a clinician, Registered Nurse (RN) or Licensed Vocational Nurse (LVN) to ensure safe and appropriate care.

ESSENTIAL FUNCTIONS:

• Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer.


• Closely monitors patient safety at all times (i.e. does not leave patient on an exam table unattended) and participates in Optum fall prevention program.


• Complies with Optum sharps safety program at all times (i.e. only using devices with safety features and employing safe work practices).


• Anticipates the needs of the clinician and carries out orders.


• Checks Electronic Health Record (EHR) for patients' arrival status and escorts patients from waiting area to exam rooms.


• Obtains, records, and reports vital signs and any other pertinent patient information for the RN, LVN, or clinician.


• Performs ear lavage, EKG, spirometry, injections, peak flows, pulse oximetry, breathing treatments, suture removals, wound dressings, vision / hearing tests, urine pregnancy tests, urine dips, blood glucose testing, and blood hemoglobin (hemocue) testing.


• Performs phlebotomy and processes lab specimens (i.e. 24 hour urine, wound cultures obtained by clinician, biopsy specimens obtained by clinician, etc.), maintains lab specimen logs as appropriate and any other procedures and screening permitted by scope of practice.


• Assists clinician with procedures (pap smears, laceration repairs, other minor surgical procedures) and may assists with more complex department specific specialty procedures (i.e. vasectomies, cystoscopies, thoracentesis, sigmoidoscopies, bunionectomies, joint aspirations, lance surgery, photo therapy, visual fields, pachymetry testing, etc.).


• Within scope of practice, performs patient-related procedures under the supervision of a clinician, RN Manager, RN Supervisor, Care Team Supervisor, or LVN.


• Maintains and cleans exam / treatment areas, specimen processing areas, and medical equipment.


• Transports dirty equipment and performs appropriate cleaning and disinfecting, autoclaving and cold sterilization and maintains autoclave, cidex, and A-test logs.


• Cleans and stocks exam rooms, treatment / procedure rooms, specimen processing areas, and nursing stations.


• Performs medication administration within scope of practice and documents administration of medications and procedures in EHR.


• Maintains monthly logs for medications and sample medications, by checking for expired medications (refrigerated and non-refrigerated).


• Maintains monthly logs for expired medical and lab supplies.


• Maintains yearly logs for expiration logs for Preventative Maintenance (PM) as needed.


• Performs EKG reconciliation and ensures confirmed EKG’s are seen by clinician.


• Maintains and follows up on Abnormal Pap Log at least monthly, if not weekly.


• Instructs patient on lab, radiology, and other procedure / testing preparations.


• Participates in visit closure with patient and clinician by explaining next steps for lab, X-ray, referrals, Durable Medical Equipment (DME), etc.


• Escorts patients to any ancillary services as needed.


• Facilitates the transfer of pertinent patient information between site and referred specialists, hospitals, Urgent Care Centers, ancillary testing facilities, etc.


• Forwards all pre-op information to hospital surgeon.


• Participates in scheduling specialty procedures (biopsies, minor surgeries, etc.).


• Maintains referral tickler file / log as appropriate.


• Maintains cancer / melanoma patients' follow up appointments per department specific.


• Tracks specialty procedures / patient volume on a daily basis when indicated.


• Verifies with referral portal for approved or denied appointments and follows up by scheduling patients.


• Enters "No shows" into IDX, and performs "No Show" follow up process.


• Works bump list.


• Maintains immunization records and updates EHR (including California Immunization Registry (CAIR)).


• Assists with the completion of appropriate forms (DMV, disability, etc.).


• Updates patient demographic information in IDX.


• Performs patient record audits.


• Answers, directs, and follows up on incoming calls.


• Takes messages for clinician and other department members as appropriate.


• Calls patients as requested by clinician.


• Distributes incoming correspondence (faxes, consult notes, test results, etc.).


• Handles prescription refills as scope of practice.


• Participates in handling patient concerns, forwards concerns to supervisor and responds to patient complaints when appropriate.


• Assists with Quality Metrics; Comprehensive Health Assessment Programs (CHAPS) formally HCC research, telephone call procedures, and patient follow up procedures.


• Participates in Quality Improvement projects.


• Participates in preparing department for internal and external site audits (facility site review) from SCAN, DHS, etc.


• Participates regularly in site teammate and department meetings.


• Cross-trains into Care Team Member 1 and 2 positions when indicated.


• May assists with site marketing activities (i.e. health fairs, senior Olympics, flu clinics and other events).


• Adheres to Standard Precautions and safety policies and procedures at all times.


• Uses, protects, and discloses Optum patients’ protected health information (PHI) in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.


• Assists clinician and licensed nursing teammates in responding to patient emergency situations as per Emergency Response Protocols.


• Assists with beginning and end of day controlled substance count and document with licensed teammate upon completion of controlled substance count training.


• May administer controlled substances upon completion of controlled substance training.


• Frequently monitors overdue orders and follows approved process to address the orders.


• Assists with Meaningful Use (MU) initiative by encouraging patients to sign up for Follow My Health (FMH), obtaining patient’s email addresses, updating smoking status, and other initiatives.


• Assists clinicians with medication reconciliation per guidelines.


• Uses approved standing orders to perform, order test and update referrals.


• Assists with entering referrals in electronic health records EHR for clinician to authorize.


• Enters medical billing charges for services rendered in EHR.


• Provides direct patient care as needed.


• Attends in all mandatory Clinical Teammate Orientation (CTO) (both instructor led and online courses), Annual Clinical Updates, and Skills validation including those that could be held after working hours including the weekend.


• Ensures all Patient Intervention Reports (PIR) have been reviewed and actions.


• Cross trainings to work in other departments or other duties as assigned by supervisor /management.


• Performs additional duties as assigned.
  
  

  EDUCATION:

  
  

• A high school diploma, G.E.D. or equivalent.  Includes special certification required for specific jobs.


• Graduate of an accredited Medical Assistant program.


• Phlebotomy certificate.


• Basic Life Support for Providers by American Heart Association (AHA) – (100% online certification is not acceptable).


• Certified Medical Assistant (CMA) preferred.
  
  

  EXPERIENCE:

  
  
  
  

  Minimum:

  
  


• Up to and including 1 year of experience.
  
  

  Preferred:

  
  


• Previous Medical Assistant work experience.
  
  

  KNOWLEDGE, SKILLS, ABILITIES:

  
  
  
  


• Ability to demonstrate basic medication administration


• Manual dexterity to use / handle equipment and instruments.


• Knowledge of infection control standards and utilization of Personal Protection Equipment (PPE).


• Ability to perform essential job functions using proper body mechanics.


• Basic Life Support for healthcare providers.


• Computer literate (i.e. logging on to computer, usage of keyboard and mouse, familiarity with Windows and email applications).


• Ability to type 40 wpm.


• Excellent verbal and written communication skills with ability to read, write, speak and understand English clearly.


• Customer service oriented.


• Ability to concurrently perform multiple tasks.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Full Time (0.75 FTE) opportunity for an ASC RN in our Gastroenterology / Endoscopy Clinic, Gibson location

Overview of Position:

The Ambulatory Surgery Center Registered Nurse (ASC RN) participates in the coordination and delivery of all aspects of patient care delivered in the ambulatory surgery setting, while maintaining compliance with policies, procedures, practice and regulatory standards. The role of the ASC RN is to provide care for patients before, during, and after surgery or surgical procedures. Based on the specific clinical location or assignment, the ASC RN may/will be expected to serve as the Perioperative RN in the ambulatory surgery centers or assigned clinics, as well as in the capacity of an intake/holding nurse, patient educator, circulating nurse and/or scrub nurse, procedural sedation nurse and recovery room nurse as needed. Must be able to perform assessments and identify appropriate care plan and/or patient care standards. Identifies location of and utilizes Medical Group procedures, and protocols.

Essential Functions:

• ASC RN is responsible for providing patient care before, during, and after surgery or surgical procedures. The ASC RN may/will be expected to serve as intake/holding nurse, patient educator, circulating nurse and/or scrub nurse, procedural sedation nurse and recovery room nurse, as required based on clinic assignment or medical situation.


• ASC RN is required to work within the ambulatory surgical clinics and at times inside of the sterile field. In the sterile field, the ASC RN will handle and prepare operating instruments and equipment.


• ASC RNs serve as a Perioperative Nurses in the ambulatory surgery centers, urgent care settings and physician offices as required by organizational assignment or patient care

**OVERVIEW OF POSITION:**Responsible for performing moderately complex and/or specialized patient-oriented procedures under the supervision of a clinician or Registered Nurse (RN) to ensure that patients receive appropriate care.   Responsible for performing operational duties as required under the supervision of the site administrator or designee. **ESSENTIAL FUNCTIONS:*** Consistently exhibits behavior and communication skills that demonstrate Optum commitment to superior customer service, including quality, care and concern with each and every internal and external customer.* Closely monitors patient safety at all times (i.e. does not leave patient on an exam table unattended) and participates in Optum fall prevention program.* Complies with Optum sharps safety program at all times (i.e. only using devices with safety features and employing safe work practices).* Directs patient to proper exam/treatment area and prepares patient for examinations and other procedures.* Assists in the transportation of patient and patient flow.* Obtains records and reports vital signs and any other pertinent patient information to the RN or clinician.* Administers medication, performs various patient tests, and instructs patients on procedural preparations under the supervision of the clinician or RN within their scope of practice.* Notifies pharmacies of new prescriptions and authorizations of new refills as ordered by the clinician.* Collects, labels and transports various specimens to appropriate destinations.* Maintains and cleans exam/treatment areas and medical equipment.* Maintains logs, records of medical procedures and inventories of supplies.* Performs telephone screening / intake.* Adheres to Standard Precautions and safety policy and procedures at all times.* Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.* Anticipates the needs of the Primary Care Physician (PCP) and carries out orders.* Checks Electronic Health Records (EHR) for patients' arrival status and escorts patients from waiting area to exam rooms.* Assists clinician and teammates in responding to patient emergency situations as per Emergency Response Protocols.* Transports dirty equipment, performs appropriate cleaning, disinfecting, autoclaving, cold sterilization, maintains autoclave, cidex and A-test logs.* Maintains monthly expiration logs for medications and sample medications (refrigerated and non-refrigerated).* Maintains yearly expiration logs for Preventative Maintenance (PM) and as needed.* Performs EKG reconciliation and ensures confirmed EKG’s are seen by clinician.* Instructs patient on lab, radiology, and other procedure / testing preparations.* Participates in visit closure with patient and clinician by explaining next steps for lab, X-ray, referrals, Durable Medical Equipment (DME), etc.* Escorts patients to ancillary services when needed.* Facilitates the transfer of pertinent patient information between site and referred Specialists, Hospitals, Urgent Care Centers, Ancillary Testing Facilities, etc.* Forwards all pre-op information to hospital surgeon.* Maintains referral tickler file / log as appropriate.* Schedules appointments.* Registers new patients and refers them to the Eligibility department as needed.* Conducts New Patient Orientation Phase II.* Enters "No shows" into IDX, and performs "No Show" follow up process.* Works bump list.* Maintains immunization records and updates EHR (including California Immunization Registry (CAIR)).* Assists with the completion of appropriate forms (DMV, disability, etc.).* Updates patient demographic information in IDX.* Performs patient record audits.* Answers, directs, and follows up on incoming calls.* Calls patients as requested by clinician.* Distributes incoming correspondence (faxes, consult notes, test results, etc.).* Participates in handling patient concerns, forwards form to the Patient Liaison or supervisor and responds to patient complaints if appropriate.* Completes Care Team compliance measures on a daily basis (department specific).* Assists with Quality Metrics, Comprehensive Health Assessment Programs (CHAPS) formally HCC research, telephone call procedures, and patient follow up procedures.* Participates in Quality Improvement projects.* Participates in preparing department for internal and external site audits (facility site reviews) from SCAN, DHS, etc.* Interacts with the Patient Support Center, Eligibility department and Pharmacy Support Center.* Participates in teammates / clinician “huddles”.* Participates regularly in site teammates and department meetings.* Covers Care Team Member 1 and 2 positions as needed.* May assists with site marketing activities (i.e. health fairs, senior Olympics, flu clinics and other events).* Frequently monitors overdue orders and follows approved process to address the orders.* Assists with Meaningful Use (MU) initiative by encouraging patients to sign up for Follow My Health (FMH), obtaining patient’s email addresses, updating smoking status, and other initiatives.* Assists clinicians with medication reconciliation per guidelines* Uses approved standing orders to perform, order test and update referrals* Assists with entering referrals in electronic health records EHR for clinician to authorize.* Enters medical billing charges for services rendered in EHR.* Provides direct patient care as needed.* Participates in verifying medications and vaccine doses for non-licensed teammates.* Mentors and trains teammates in collaboration with the Site Administrator, lead clinician and people services department* Attends in all mandatory Clinical Teammate Orientation (CTO) (both instructor led and online courses), Annual Clinical Updates, and Skills validation including those that could be held after working hours including the weekend.* Participates in facilitation of annual skills validation for Medical Assistants take place during evening hours and or weekends (selected Saturdays only).* Ensures all Patient Intervention Reports (PIR) have been reviewed and actions taken.* Assists clinician and licensed nursing teammates in responding to patient emergency situations as per Emergency Response Protocols* Cross training's to work in other departments or other duties as assigned by supervisor /management.* Performs additional duties as assigned.**EDUCATION:*** 1 or 2 years of post-high school education or a degree from a two-year college.* Graduation from an accredited Licensed Vocational Nurse program.* Current California LVN license.* I.V. therapy and phlebotomy certification required.* Basic Life Support for Healthcare Providers by American Heart Association (AHA) – (100% online certification is not acceptable). .**EXPERIENCE:****Minimum:*** Over 1 year and up to and including 3 years of experience.**Preferred:*** Previous Licensed Vocational Nurse work experience.**KNOWLEDGE, SKILLS, ABILITIES:*** Computer literate.* Manual dexterity to use/handle equipment and instruments.* Excellent verbal and written communication skills.* Ability to concurrently perform multiple tasks.*Careers with OptumCare.* Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. OptumCare, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do *your life's best work.(SM)* Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Overview (Summary) of Responsibilities:

Responsible for performing complex and/or specialized patient-oriented procedures under the supervision of a clinician, Registered Nurse (RN), or Licensed Vocational Nurse (LVN) to ensure safe patient care.

• 
  Primary Work Hours: Monday-Friday 8:00am-5:00pm
  


• 
  Department: Cardiology
  


• 
  Location: Covina, CA
  

Essential Functions:

• Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care, and concern with  internal and external customers


• Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.


• Checks Touchworks for patients' arrival status and escorts patients from waiting area to exam rooms. Escorts patients to ancillary services as needed.


• Obtains, records, and reports vital signs and other pertinent patient information to RN, LVN, or clinician.


• Performs various procedures such as ear lavage, ECG, spirometry, injections, peak flows, pulse oximetry, breathing treatments, suture removals, wound dressings, vision/hearing tests, urine pregnancy tests, urine dips, blood glucose testing, and blood hemoglobin (hemocue) testing.


• Performs phlebotomy and processes lab specimens (i.e., 24 hour urine, wound cultures obtained by clinician, biopsy specimens obtained by clinician, etc.) and maintains lab specimen logs as appropriate.


• Assists clinician with procedures (pap smears, laceration repairs, other minor surgical procedures) and may assists with more complex department specific specialty procedures (i.e. vasectomies, cystoscopies, thoracentesis, sigmoidoscopies, bunionectomies, joint aspirations, lance surgery, photo therapy, visual fields, pachymetry testing, etc.).


• Performs medication administration within scope of practice and documents administration of medications and procedures in Touchworks. Ensures proper documentation of medication administration and documentation procedures in Touchworks.


• Maintains and cleans exam/treatment areas, specimen processing areas, and medical equipment. Transports dirty equipment, performs autoclaving and cold sterilization, and maintains autoclave, cidex, and A-test logs. Cleans and stocks exam rooms, treatment/procedure rooms, specimen processing areas, and nursing stations.


• Maintains various logs and tickler files and ensures confirmed EKGs are seen by clinician. Maintains cancer/melanoma patients' follow up appointments.


• Instructs patient on lab, radiology, and other procedure/testing preparations. Participates in visit closure with patient and clinician by explaining next steps for lab, x-ray, RFS, DME, etc.


• Facilitates the transfer of pertinent patient information between site and referred specialists, hospitals, Urgent Care Centers, and ancillary testing facilities, etc. Forwards all pre-op information to hospital surgeon. Participates in scheduling specialty procedures (biopsies, minor surgeries, etc.).


• Tracks specialty procedures/patient volume on a daily basis when indicated.


• Verifies with Optum Connect for approved or denied appointments and follows up by scheduling patients. Enters "No shows" into IDX, and performs "No Show" follow up procedures. Works bump list.


• Assists with the completion of appropriate forms (DMV, disability, etc.).


• Updates patient demographic information in IDX.


• Performs patient record audits.


• Answers, directs, and follows up on incoming calls.Calls patients as requested by clinician.


• Distributes incoming correspondence (faxes, consult notes, test results, etc.).


• Handles prescription refills as appropriate.


• Completes Patient Communication form and responds to patient complaints when necessary.


• Assists with Pay for Performance (P4P) research, Hierarchical Condition Categories (HCC) research, telephone call procedures, and patient follow up procedures.


• Participates in Quality Improvement projects.


• Participates in preparing department for internal and external site audits from SCAN, DHS, etc.


• Participates regularly in skills competency evaluations. Participates regularly in site staff and department meetings.


• Cross-trains into Care Team Member 1 and 2 positions when indicated.


• May assist with site marketing activities (i.e. health fairs, senior Olympics, and other events).


• Maintains an independent patient schedule under the direct supervision of a clinician.


• Functions as the department mentor, trainer and resource by orienting new employees and coordinating staff schedules and department resources.


• Identifies and resolves daily department issues and concerns and escalates to supervisor when necessary.


• Participates in the development of department policies and procedures.

Education:

Required:

• 1 or 2 years of post-high school education or a degree from a two-year college.


• Graduate of an accredited Medical Assistant program.


• Phlebotomy certificate.


• Basic Life Support for Healthcare providers” (AHA) or “CPR/AED for the Professional Rescuer” (American Red Cross).

Preferred:

• Certified Medical Assistant (CMA) preferred.

Experience:

Minimum:

• Over one year of previous Medical Assistant work experience.

Preferred:

• Over 1 year experience as an Optum medical assistant.


• Over 1 year of experience in a specialty field.

Knowledge, Skills and Abilities:

• Ability to demonstrate basic medication administration


• Manual dexterity to use/handle equipment and instruments.


• Knowledge of infection control standards and utilization of Personal Protection Equipment (PPE).


• Ability to perform essential job functions using proper body mechanics.


• Basic Life Support for healthcare providers.


• Computer literate (i.e., logging on to computer, usage of keyboard and mouse, familiarity with Windows and email applications).


• Ability to type 40 wpm.


• Excellent verbal and written communication skills with ability to read, write, speak and understand English clearly.


• Customer service oriented.


• Ability to concurrently perform multiple tasks.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

OVERVIEW OF POSITION:

Responsible for performing all diagnostic x-ray examinations not requiring constant supervision of technical details with a comprehensive knowledge of anatomy, radiographic techniques and positioning.

ESSENTIAL FUNCTIONS:

• Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer.


• Practices within the scope of the CRT & ARRT license.


• Produces radiographic/digital images with emphasis to technique (KvP & MAS), exposure index, collimation, shielding, identification markers, positioning and artifacts.


• Monitor personal radiation badge.


• Assists Radiologists during fluoroscopic examinations.


• Operates all x-ray equipment to obtain maximum diagnostic images.


• Monitors x-ray equipment to assure safety and proper working conditions.


• Works with patients of all age groups and explains procedures, assuring understanding of such procedures.


• Uses sterile techniques and provides a safe environment to patients and staff according to company and department policies.


• Ensures that the patient’s need for privacy and confidentiality are met and that the patient is physically covered whenever possible.


• Ensures that the delivery of services reflect efficient and effective use of supplies and appropriate utilization of resources.


• Identifies and reports potentially unsafe systems, processes and/or situations.


• Performs general office duties including coordination of daily radiology schedule and ordering supplies.


• Attends and participates in educational programs and shares knowledge with peers.


• Maintains CRT & ARRT continuing education units.


• Assists in the development of new procedures and techniques as required.


• Adheres to Universal Precautions at all times.


• Adheres to safety policies and procedures at all times.


• Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.


• Performs additional duties as assigned.

EDUCATION:

• 1 or 2 years of post-high school education or a degree from a two-year college.


• Current CRT, FLUORO and ARRT certification.


• Graduate of AMA-approved school of Radiological Technology.


• Documentation of continuing Radiology training.

EXPERIENCE:

Minimum:

• Over 3 years and up to and including 5 years of experience.

Preferred:

• 3 to 4 years post-training experience.

KNOWLEDGE, SKILLS, ABILITIES:

• Computer literate.


• Basic Life Support for healthcare providers

 

Careers with OptumCare. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. OptumCare, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

 

Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Description**OVERVIEW OF POSITION:**Responsible for providing expert clinical and administrative leadership to teammates within a given department or multiple departments to ensure efficiency of operations and functions. Under the supervision of a clinician, this teammate is responsible for ensuring that all policies and procedures are followed related to patient clinical care and safety.  Responsible for performing operational duties as required under the supervision of the Lead clinician, site administrator or designee. *DETAILS:** Schedule: Monday - Friday 8am to 5pm* Location: Montebello, CA* Setting: Primary Care* Must have management or supervisory experience in a managed care setting.**ESSENTIAL FUNCTIONS:*** Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer.* Closely monitors patient safety at all times (i.e. does not leave patient on an exam table unattended) and participates in Optum fall prevention program.* Complies with Optumsharps safety program at all times (i.e. only using devices with safety features and employing safe work practices).* Ensures appropriate staffing levels by scheduling on a daily and monthly basis within budgetary guidelines.* Ensures compliance in licensing, certification and competencies.* Evaluates nursing competencies and nursing decisions according to current nursing practice.* Mentors and trains teammates in collaboration with the Site Administrator, lead clinician and people services department* Functions as a resource and serves as a liaison between administration, clinicians, teammates, other departments, patients and vendors.* Provides direct patient care as needed.* Participates in Nursing Leadership, Nurse Peer review and other committees as needed.* Identifies and participates in quality improvement projects for the site.* Conducts monthly teammate meetings to evaluate departmental needs and to communicate operational updates.* Maintains clinical standards outlined in the clinical operations policies and procedures manual.  Identifies deficiencies and recommends changes.* Participates in educational programs to enhance nursing and management knowledge.* Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.* Anticipates the needs of the Primary Care Physician (PCP) and carries out orders.* Checks Electronic Health Records (EHR) for patients' arrival status and escorts patients from waiting area to exam rooms.* Assists clinician and teammates in responding to patient emergency situations as per Emergency Response Protocols.* Transports dirty equipment, performs appropriate cleaning, disinfecting, autoclaving, cold sterilization, maintains autoclave, cidex and A-test logs as needed.* Ensures monthly expiration logs for medications and sample medications (refrigerated and non-refrigerated) are maintained.* Instructs patient on lab, radiology, and other procedure / testing preparations.* Participates in visit closure with patient and clinician by explaining next steps for lab, X-ray, referrals, Durable Medical Equipment (DME), etc.* Escorts patients to ancillary services when needed.* Facilitates the transfer of pertinent patient information between site and referred Specialists, Hospitals, Urgent Care Centers, Ancillary Testing Facilities, etc.* Forwards all pre-op information to hospital surgeon.* Schedules appointments.* Registers new patients and refers them to the Eligibility department as needed.* Ensures the "No shows" are entered into IDX, and performs "No Show" follow up process.* Works bump list.* Maintains immunization records and updates EHR (including California Immunization Registry (CAIR)).* Assists with the completion of appropriate forms (DMV, disability, etc.).* Updates patient demographic information in IDX.* Performs patient record audits.* Answers, directs, and follows up on incoming calls.* Calls patients as requested by clinician.* Distributes incoming correspondence (faxes, consult notes, test results, etc.).* Participates in handling patient concerns, forwards form to the Patient Liaison or supervisor and responds to patient complaints if appropriate.* Completes Care Team compliance measures on a daily basis (department specific).* Assists with Quality Metrics, Comprehensive Health Assessment Programs (CHAPS) formally HCC research, telephone call procedures, and patient follow up procedures.* Participates in preparing department for internal and external site audits (facility site reviews) from SCAN, DHS, etc.* Interacts with the Patient Support Center, Eligibility department and Pharmacy Support Center.* Participates in teammates / clinician “huddles”.* Participates regularly in site teammates and department meetings.* Covers teammate positions as needed.* May assists with site marketing activities (i.e. health fairs, senior Olympics, flu clinics and other events).* Conducts pre and post-operative teaching for the patient, taking into account all psychological, physiological and religious aspects.* Works in collaboration with a clinician to prepare, monitor and discharge patients after a procedure.* Cleans and stocks exam and procedure/surgery rooms.* Serves as a relief for the teammates.* Assists with all departments specific functions within the RN scope of practice.* Ensures monthly expiration logs for medications and sample medications (refrigerated and non-refrigerated) are maintained.* Ensures yearly expiration logs for Preventative Maintenance (PM) are performed as needed.* Ensures EKG reconciliation is performed and confirmed EKG’s are seen by clinician before patient is discharged.* Ensures referral tickler file / log are maintained.* Ensures immunization records and updating EHR (including California Immunization Registry (CAIR)) are performed.* Participates in all Nursing Leadership regional meetings and Nurse Peer Review as needed.* Conducts monthly teammate meetings to evaluate departmental needs and to communicate operational updates.* Participates in verifying medications and vaccine doses for non-licensed teammates.* Mentors and trains teammates in collaboration with the Site Administrator, lead clinician and people services department* Completes all mandatory online clinical education as assigned by clinical educators and immediate supervisor.* Obtains, interprets, records and reports vital signs (temperature, pulse, respiration and blood pressure), height, weight, and other pertinent patient information to clinician.* Develops an appropriate nursing care plan.* Implements a plan of care by performing nursing interventions and assisting with procedures.* Instructs patient on procedural preparations.* Administers medication and other therapeutic modalities within the scope of practice of a Registered Nurse.* Collects, labels and transports various specimens to appropriate destinations.* Performs patient and family teaching.* Documents and maintains records of medical and nursing procedures.* Coordinates with clinicians and ancillary departments to plan daily work assignments according to teammates abilities, clinician and patient schedules, patient flow and procedures.* Ensures adequate levels of supplies are maintained.* Ensures that all equipment is maintained.* Performs comprehensive patient assessment and triaging.* Directs patients to appropriate levels of care and authorizes outside services.* Notifies pharmacies of new prescriptions and authorizations of refills as ordered by clinician.* Participates in educational programs to enhance nursing knowledge.* Adheres to standard precautions at all times.* Adheres to safety policies and procedures at all times.* Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.* Frequently monitors overdue orders and follows approved process to address the orders.* Assists with Meaningful Use (MU) initiative by encouraging patients to sign up for Follow My Health (FMH), obtaining patient’s email addresses, updating smoking status, and other initiatives.* Assists clinicians with medication reconciliation per guidelines.* Uses approved standing orders to perform, order test and update referrals.* Assists with entering referrals in electronic health records EHR for clinician to authorize.* Enters medical billing charges for services rendered in EHR.* Participates in verifying medications and vaccine doses for non-licensed teammates.* Mentors and trains teammates in collaboration with the Site Administrator, lead clinician and people services department* Attends in all mandatory Clinical Teammate Orientation (CTO) (both instructor led and online courses), Annual Clinical Updates, and Skills validation including those that could be held after working hours including the weekend.* Participates in facilitation of annual skills validation for Medical Assistants take place during evening hours and or weekends (selected Saturdays only).* Ensures all Patient Intervention Reports (PIR) have been reviewed and actions taken.* Assists clinician and licensed nursing teammates in responding to patient emergency situations as per Emergency Response Protocols.* Verifies that the informed consents for procedures have been signed, dated and witnessed.* Assists with Quality Metrics, Comprehensive Health Assessment Programs (CHAPS) formally HCC research, telephone call procedures, and patient follow up procedures.* Prepares labels, collects and transports various specimens to appropriate destinations.* Cross trainings to work in other departments or other duties as assigned by supervisor /management.* Performs additional duties as assigned.**EDUCATION:*** Bachelor’s degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college.* Graduate from an accredited school of Nursing.* Current California RN license.* Current Cardio-Pulmonary Resuscitation certification.* Current Basic Life Support for Providers, by American Heart Association (AHA)- (100% online certification is not acceptable).* ACLS and/or PALS certification preferred- (100% Online certification is not acceptable).**EXPERIENCE:****Minimum:*** Over 3 years and up to and including 5 years of experience.**Preferred:*** Prior supervisory experience.* Prior ambulatory care experience.**KNOWLEDGE, SKILLS, ABILITIES:*** Computer literate.* Manual dexterity to use/handle equipment or instruments.* Skilled in phlebotomy and I.V. therapy.* Excellent verbal and written communication skills.* Ability to concurrently perform multiple tasks.*Careers with Optum.* Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do *your life's best work.(SM)*Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

OVERVIEW OF POSITION:

Responsible for providing professional nursing care by assessing, planning, implementing and evaluating the care of patients under the supervision of a clinician or Registered Nurse.  Delegates tasks as needed to professionals and para-professional teammates. Coordinates activities and works closely with clinicians and teammates to maintain efficient department functions and ensures successful operation of the department. Responsible for performing operational duties as required under the supervision of the site administrator or designee. 

DETAILS:

• Schedule: 12 hour shifts with staggered start times of 1pm, 2pm or 3pm. 6% differential offered for shifts beginning at 2pm.


• Location: Pasadena, CA


• Setting: Urgent Care.


• Must have cardiac monitoring and triage experience.


• Must be available to work every other weekend and work at least three shifts every week.

ESSENTIAL FUNCTIONS:

• Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer.


• Closely monitors patient safety at all times; i.e. does not leave patient on an exam table unattended and participates in Optum's fall prevention program.


• Complies with Optum sharps safety program at all times, i.e. only using devices with safety features and employing safe work practices.


• Assumes the Charge Nurse role. Additional leadership duties include Nurse Educator and/or Telephone Advice Nurse.


• Performs various simple to complex patient test and procedures within the scope of practice of a Registered Nurse.


• Performs comprehensive patient assessment and triaging.


• Performs telephone screening and advice patients with or without directions from a clinician.


• Participates in verifying medications and vaccine doses for non-licensed teammates.


• Obtains, interprets, records and reports vital signs (temperature, pulse, respiration and blood pressure), height, weight, and other pertinent patient information to clinician.


• Prepares patient for examination and other procedures.


• Develops an appropriate nursing care plan.


• Implements a plan of care by performing nursing interventions and assisting with procedures.


• Administers medication and other therapeutic modalities within the scope of practice of a Registered Nurse.


• Performs patient and family teaching.


• Maintains clinical standards outlined in the clinical operations policies and procedures manual.  Identifies deficiencies and recommends changes.


• Documents and maintains records of medical and nursing procedures.


• Coordinates with clinicians and ancillary departments to plan daily work assignments according to teammate’s abilities, clinician and patient schedules, patient flow and procedures.


• Ensures adequate levels of supplies ordered are maintained.


• Ensures that all equipment is maintained.


• Performs telephone screening and advice patients with or without directions from a clinician.


• Directs patients to appropriate levels of care and authorizes outside services.


• Notifies pharmacies of new prescriptions and authorizations of refills as ordered by clinician.


• Participates in educational programs to enhance nursing knowledge.


• Adheres to Standard Precautions at all times.


• Adheres to safety policies and procedures at all times.


• Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.


• Anticipates the needs of the Primary Care Physician (PCP) and carries out orders.


• Checks Electronic Health Records (EHR) for patients' arrival status and escorts patients from waiting area to exam rooms.


• Transports dirty equipment,  performs appropriate cleaning, disinfecting, autoclaving,  cold sterilization,  maintains autoclave, cidex and A-test logs as needed.


• Maintains monthly expiration logs for medications and sample medications (refrigerated and non-refrigerated).


• Maintains yearly expiration logs for Preventative Maintenance (PM) and as needed.


• Performs EKG reconciliation and ensures confirmed EKG’s are seen by clinician.


• Instructs patient on lab, radiology, and other procedure / testing preparations.


• Participates in visit closure with patient and clinician by explaining next steps for lab, X-ray, referrals, Durable Medical Equipment (DME), etc.


• Escorts patients to ancillary services when needed.


• Facilitates the transfer of pertinent patient information between site and referred Specialists, Hospitals, Urgent Care Centers, Ancillary Testing Facilities, etc.


• Forwards all pre-op information to hospital surgeon.


• Maintains referral tickler file / log as appropriate.


• Schedules appointments.


• Registers new patients and refers them to the Eligibility department as needed.


• Enters "No shows" into IDX, and performs "No Show" follow up process.


• Works bump list.


• Maintains immunization records and updates EHR (including California Immunization Registry (CAIR).


• Assists with the completion of appropriate forms (DMV, disability, etc.).


• Updates patient demographic information in IDX.


• Performs patient record audits.


• Answers, directs, and follows up on incoming calls.


• Calls patients as requested by clinician.


• Distributes incoming correspondence (faxes, consult notes, test results, etc.).


• Assists with Quality Metrics, Comprehensive Health Assessment Programs (CHAPS) formally HCC research, telephone call procedures, and patient follow up procedures.


• Participates in Quality Improvement projects.


• Participates in preparing department for internal and external site audits (facility site reviews) from SCAN, DHS, etc.


• Interacts with the Patient Support Center, Eligibility department and Pharmacy Support Center.


• Participates in teammates / clinician “huddles”.


• Participates regularly in site teammates and department meetings.


• Covers other teammates as needed.


• May assists with site marketing activities (i.e. health fairs, senior Olympics, flu clinics and other events).


• Conducts pre and post-operative teaching for the patient, taking into account all psychological, physiological and religious aspects.


• Works in collaboration with a clinician to prepare, monitor and discharge patients after a procedure.


• Cleans and stocks exam and procedure/surgery rooms.


• Serves as a relief for the teammates.


• Assists with all departments specific functions within the RN scope of practice.


• Verifies that the informed consents for procedures have been signed, dated and witnessed.


• Prepares labels, collects and transports various specimens to appropriate destinations


• Frequently monitors overdue orders and follows approved process to address the orders.


• Assists with Meaningful Use (MU) initiative by encouraging patients to sign up for Follow My Health (FMH), obtaining patient’s email addresses, updating smoking status, and other initiatives.


• Assists clinicians with medication reconciliation per guidelines.


• Uses approved standing orders to perform, order test and update referrals.


• Assists with entering referrals in electronic health records EHR for clinician to authorize.


• Enters medical billing charges for services rendered in EHR.


• Provides direct patient care as needed.


• Participates in verifying medications and vaccine doses for non-licensed teammates.


• Mentors and trains teammates in collaboration with the Site Administrator, lead clinician and people services department


• Attends in all mandatory Clinical Teammate Orientation (CTO) (both instructor led and online courses), Annual Clinical


• Updates, and Skills validation including those that could be held after working hours including the weekend.


• Participates in facilitation of annual skills validation for Medical Assistants take place during evening hours and or weekends (selected Saturdays only).


• Ensures all Patient Intervention Reports (PIR) have been reviewed and actions taken.


• Assists clinician and licensed nursing teammates in responding to patient emergency situations as per Emergency Response Protocols.


• Attend trainings that are related with the specific department that you are assigned to ensure we are update in our safety practices i.e. Urology Department: (BCG) Usage and Handling drugs. Upcoming and new drugs introduce to the company.


• Cross trainings to work in other departments or other duties as assigned by supervisor /management.


• Performs additional duties as assigned.

EDUCATION:

• 1 or 2 years of post-high school education or a degree from a two-year college.


• Graduate from an accredited school of Nursing.


• Current California RN license.


• Specialty certifications in OR, OB, GI, ER, CEN or CCRN.


• Basic Life Support for Providers by American Heart Association (AHA)- (100% online is not acceptable).


• ACLS and/or PALS certification - (100% online is not acceptable).


• Bachelor’s degree in Nursing preferred.


• I.V. therapy and phlebotomy certification preferred.

EXPERIENCE:

• Over 3 year and up to and including 5 years of experience.


• Experience in specialty areas such as OR, OB, GI, ER, CEN or CCRN.

KNOWLEDGE, SKILLS, ABILITIES:

• Computer literate.


• Ability to type 25 wpm.


• Basic Life Support for healthcare providers.


• Manual dexterity to use/handle equipment and instruments.


• Skilled in phlebotomy and I.V. therapy.


• Excellent verbal and written communication skills.


• Ability to concurrently perform multiple tasks.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Overview:Responsible for performing patient-oriented procedures under the direction and supervision of a clinician, RN, or LVN to ensure safe and appropriate patient care; assists the clinician with minor surgical procedures; performs a broad spectrum of clerical and administrative duties related to the delivery of patient care assistanceEssential functions:Consistently exhibits behavior and communication skills that demonstrate our company’s commitment to superior customer service, including quality, care, and concern with internal and external customersUses, protects, and discloses our company’s patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.Anticipates the clinician’s needs and carries out ordersChecks for patients' arrival status and escorts patients from waiting area to exam rooms. Escorts patients to ancillary services as needed.Obtains, records, and reports vital signs and other pertinent patient information to RN, LVN, or clinician.Performs various procedures such as ear lavage, ECG, spirometry, injections, peak flows, pulse oximetry, breathing treatments, suture removals, wound dressings, vision/hearing tests, urine pregnancy tests, urine dips, blood glucose testing, and blood hemoglobin (hemocue) testing.Performs phlebotomy and processes lab specimens (i.e., 24 hour urine, wound cultures obtained by clinician, biopsy specimens obtained by clinician, etc.) and maintains lab specimen logs as appropriate.Assists clinician with procedures (pap smears, laceration repairs, other minor surgical procedures) and may assists with more complex department specific specialty procedures (i.e. vasectomies, cystoscopies, thoracentesis, sigmoidoscopies, bunionectomies, joint aspirations, lance surgery, photo therapy, visual fields, pachymetry testing, etc.).Performs medication administration within scope of practice and documents administration of medications and procedures. Ensures proper documentation of medication administration and documentation procedures.Maintains and cleans exam/treatment areas, specimen processing areas, and medical equipment. Transports dirty equipment, performs autoclaving and cold sterilization, and maintains autoclave, cidex, and A-test logs. Cleans and stocks exam rooms, treatment/procedure rooms, specimen processing areas, and nursing stations.Maintains various logs and tickler files and ensures confirmed EKGs are seen by clinician. Maintains cancer/melanoma patients' follow up appointments.Instructs patient on lab, radiology, and other procedure/testing preparations. Participates in visit closure with patient and clinician by explaining next steps for lab, x-ray, RFS, DME, etc.Facilitates the transfer of pertinent patient information between site and referred specialists, hospitals, Urgent Care Centers, and ancillary testing facilities, etc.Forwards all pre-op information to hospital surgeon. Participates in scheduling specialty procedures (biopsies, minor surgeries, etc.).Tracks specialty procedures/patient volume on a daily basis when indicated.Verifies for approved or denied appointments and follows up by scheduling patients. Enters "No shows", and performs "No Show" follow up procedures. Works bump list.Assists with the completion of appropriate forms (DMV, disability, etc.).Updates patient demographic information.Performs patient record audits.Answers, directs, and follows up on incoming calls. Calls patients as requested by clinician.Distributes incoming correspondence (faxes, consult notes, test results, etc.).Handles prescription refills as appropriate.Completes Patient Communication form and responds to patient complaints when necessary.Assists with Pay for Performance (P4P) research, Hierarchical Condition Categories (HCC) research, telephone call procedures, and patient follow up procedures.Participates in Quality Improvement projects.Participates in preparing department for internal and external site audits from SCAN, DHS, etc.Participates regularly in skills competency evaluations. Participates regularly in site staff and department meetings.Cross-trains into Care Team Member 1 and 2 positions when indicated.May assist with site marketing activities (i.e. health fairs, senior Olympics, and other events).Maintains an independent patient schedule under the direct supervision of a clinician.Functions as the department mentor, trainer and resource by orienting new employees and coordinating staff schedules and department resources.Identifies and resolves daily department issues and concerns and escalates to supervisor when necessary.Participates in the development of department policies and procedures.Education:Minimum: 1 or 2 years of post-high school education or a degree from a two-year college.Minimum: Graduate of an accredited Medical Assistant program.Minimum: Phlebotomy certificate.Minimum: Basic Life Support for Healthcare providers” (AHA) or “CPR/AED for the Professional Rescuer” (American Red Cross).Preferred: Certified Medical Assistant (CMA) preferred.Experience:Minimum: Up to and including one year of experience.Preferred: 1 year of previous Medical Assistant work experience.Preferred: Over 1 year of experience in a specialty field.Knowledge, Skills, and Abilities:Ability to demonstrate basic medication administrationManual dexterity to use/handle equipment and instruments.Knowledge of infection control standards and utilization of Personal Protection Equipment (PPE).Ability to perform essential job functions using proper body mechanics.Basic Life Support for healthcare providers.Computer literate (i.e., logging on to computer, usage of keyboard and mouse, familiarity with Windows and email applications).Ability to type 40 wpm.Excellent verbal and written communication skills with ability to read, write, speak and understand English clearly.Customer service oriented.Ability to concurrently perform multiple tasks.Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Overview:Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.Essential Functions:* Greets patients and directs them to appropriate departments* Answers multiple phone lines; directs calls and takes messages as needed  * Verifies patient information and insurance eligibility; collects payments* Directs patients to complete forms and processes patient-related paperwork* Informs provider’s assistant of no shows and cancellations* Makes follow-up appointments for patients and calls patients to confirm appointments* Contacts “bumped” patients and reschedules appointments as appropriate* Performs various front-office duties in a fast-paced, customer-oriented clinical environment, as assignedEducation:* Minimum: 1 or 2 years of post-high school education or a degree from a two-year college.Experience:* Minimum: Up to and including one year of experience* Minimum: Experience working with the public* Preferred: Over 1 year of experience and up to and including 3 years of experience* Experience in medical reception and customer serviceRequirement:* *Requirement: *You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role.* Employees are required to screen for symptoms using an Optum-approved symptom screener prior to entering the work site each day in, or Employees much comply with any state and local masking orders. In addition, when in an Optum building, employees are expected to wear a mask in areas where physical distancing cannot be attained.*Careers with Optum.* Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do *your life's best work. (SM)*Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Overview (Summary) of Responsibilities:

Responsible for performing complex and/or specialized patient-oriented procedures under the supervision of a clinician, Registered Nurse (RN), or Licensed Vocational Nurse (LVN) to ensure safe patient care.

Essential Functions:

• Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care, and concern with internal and external customers


• Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.


• Checks Touchworks for patients' arrival status and escorts patients from waiting area to exam rooms. Escorts patients to ancillary services as needed.


• Obtains, records, and reports vital signs and other pertinent patient information to RN, LVN, or clinician.


• Performs various procedures such as ear lavage, ECG, spirometry, injections, peak flows, pulse oximetry, breathing treatments, suture removals, wound dressings, vision/hearing tests, urine pregnancy tests, urine dips, blood glucose testing, and blood hemoglobin (hemocue) testing.


• Performs phlebotomy and processes lab specimens (i.e., 24 hour urine, wound cultures obtained by clinician, biopsy specimens obtained by clinician, etc.) and maintains lab specimen logs as appropriate.


• Assists clinician with procedures (pap smears, laceration repairs, other minor surgical procedures) and may assists with more complex department specific specialty procedures (i.e. vasectomies, cystoscopies, thoracentesis, sigmoidoscopies, bunionectomies, joint aspirations, lance surgery, photo therapy, visual fields, pachymetry testing, etc.).


• Performs medication administration within scope of practice and documents administration of medications and procedures in Touchworks. Ensures proper documentation of medication administration and documentation procedures in Touchworks.


• Maintains and cleans exam/treatment areas, specimen processing areas, and medical equipment. Transports dirty equipment, performs autoclaving and cold sterilization, and maintains autoclave, cidex, and A-test logs. Cleans and stocks exam rooms, treatment/procedure rooms, specimen processing areas, and nursing stations.


• Maintains various logs and tickler files and ensures confirmed EKGs are seen by clinician. Maintains cancer/melanoma patients' follow up appointments.


• Instructs patient on lab, radiology, and other procedure/testing preparations. Participates in visit closure with patient and clinician by explaining next steps for lab, x-ray, RFS, DME, etc.


• Facilitates the transfer of pertinent patient information between site and referred specialists, hospitals, Urgent Care Centers, and ancillary testing facilities, etc. Forwards all pre-op information to hospital surgeon. Participates in scheduling specialty procedures (biopsies, minor surgeries, etc.).


• Tracks specialty procedures/patient volume on a daily basis when indicated.


• Verifies with Optum Connect for approved or denied appointments and follows up by scheduling patients. Enters "No shows" into IDX, and performs "No Show" follow up procedures. Works bump list.


• Assists with the completion of appropriate forms (DMV, disability, etc.).


• Updates patient demographic information in IDX.


• Performs patient record audits.


• Answers, directs, and follows up on incoming calls.Calls patients as requested by clinician.


• Distributes incoming correspondence (faxes, consult notes, test results, etc.).


• Handles prescription refills as appropriate.


• Completes Patient Communication form and responds to patient complaints when necessary.


• Assists with Pay for Performance (P4P) research, Hierarchical Condition Categories (HCC) research, telephone call procedures, and patient follow up procedures.


• Participates in Quality Improvement projects.


• Participates in preparing department for internal and external site audits from SCAN, DHS, etc.


• Participates regularly in skills competency evaluations. Participates regularly in site staff and department meetings.


• Cross-trains into Care Team Member 1 and 2 positions when indicated.


• May assist with site marketing activities (i.e. health fairs, senior Olympics, and other events).


• Maintains an independent patient schedule under the direct supervision of a clinician.


• Functions as the department mentor, trainer and resource by orienting new employees and coordinating staff schedules and department resources.


• Identifies and resolves daily department issues and concerns and escalates to supervisor when necessary.


• Participates in the development of department policies and procedures.

Education:

Required:

• 1 or 2 years of post-high school education or a degree from a two-year college.


• Graduate of an accredited Medical Assistant program.


• Phlebotomy certificate.


• Basic Life Support for Healthcare providers” (AHA) or “CPR/AED for the Professional Rescuer” (American Red Cross).

Preferred:

• Certified Medical Assistant (CMA) preferred.

Experience:

Minimum:

• Over one year of previous Medical Assistant work experience.

Preferred:

• Over 1 year experience as an Optum medical assistant.


• Over 1 year of experience in a specialty field.

Knowledge, Skills and Abilities:

• Ability to demonstrate basic medication administration


• Manual dexterity to use/handle equipment and instruments.


• Knowledge of infection control standards and utilization of Personal Protection Equipment (PPE).


• Ability to perform essential job functions using proper body mechanics.


• Basic Life Support for healthcare providers.


• Computer literate (i.e., logging on to computer, usage of keyboard and mouse, familiarity with Windows and email applications).

• Ability to type 40 wpm.


• Excellent verbal and written communication skills with ability to read, write, speak and understand English clearly.


• Customer service oriented.


• Ability to concurrently perform multiple tasks.

What's the first thing that happens when one of the leading independent medical groups in the country comes together with a global leader in health care? Opportunity. With DaVita Medical Group, HealthCare Partners, The Everett Clinic, Northwest Physicians Network, MountainView Medical Group and Magan Medical Clinic joining OptumCare and the UnitedHealth Group family of companies, people like you will find increasing levels of challenge, impact and professional success. We're changing health care for the better by improving access to affordable, high quality care, and working together to improve the patient experience. That takes passion, commitment, intense focus and the ability to contribute effectively in a highly collaborative team environment. Are you with us? Learn more about this exciting opportunity to do your life's best work.(SM)

 

Careers with OptumCare. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. OptumCare, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

 

Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Overview:Responsible for performing patient-oriented procedures under the direction and supervision of a clinician, RN, or LVN to ensure safe and appropriate patient care; assists the clinician with minor surgical procedures; performs a broad spectrum of clerical and administrative duties related to the delivery of patient care assistanceEssential functions:Consistently exhibits behavior and communication skills that demonstrate our company’s commitment to superior customer service, including quality, care, and concern with internal and external customersUses, protects, and discloses our company’s patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.Anticipates the clinician’s needs and carries out ordersChecks for patients' arrival status and escorts patients from waiting area to exam rooms. Escorts patients to ancillary services as needed.Obtains, records, and reports vital signs and other pertinent patient information to RN, LVN, or clinician.Performs various procedures such as ear lavage, ECG, spirometry, injections, peak flows, pulse oximetry, breathing treatments, suture removals, wound dressings, vision/hearing tests, urine pregnancy tests, urine dips, blood glucose testing, and blood hemoglobin (hemocue) testing.Performs phlebotomy and processes lab specimens (i.e., 24 hour urine, wound cultures obtained by clinician, biopsy specimens obtained by clinician, etc.) and maintains lab specimen logs as appropriate.Assists clinician with procedures (pap smears, laceration repairs, other minor surgical procedures) and may assists with more complex department specific specialty procedures (i.e. vasectomies, cystoscopies, thoracentesis, sigmoidoscopies, bunionectomies, joint aspirations, lance surgery, photo therapy, visual fields, pachymetry testing, etc.).Performs medication administration within scope of practice and documents administration of medications and procedures. Ensures proper documentation of medication administration and documentation procedures.Maintains and cleans exam/treatment areas, specimen processing areas, and medical equipment. Transports dirty equipment, performs autoclaving and cold sterilization, and maintains autoclave, cidex, and A-test logs. Cleans and stocks exam rooms, treatment/procedure rooms, specimen processing areas, and nursing stations.Maintains various logs and tickler files and ensures confirmed EKGs are seen by clinician. Maintains cancer/melanoma patients' follow up appointments.Instructs patient on lab, radiology, and other procedure/testing preparations. Participates in visit closure with patient and clinician by explaining next steps for lab, x-ray, RFS, DME, etc.Facilitates the transfer of pertinent patient information between site and referred specialists, hospitals, Urgent Care Centers, and ancillary testing facilities, etc.Forwards all pre-op information to hospital surgeon. Participates in scheduling specialty procedures (biopsies, minor surgeries, etc.).Tracks specialty procedures/patient volume on a daily basis when indicated.Verifies for approved or denied appointments and follows up by scheduling patients. Enters "No shows", and performs "No Show" follow up procedures. Works bump list.Assists with the completion of appropriate forms (DMV, disability, etc.).Updates patient demographic information.Performs patient record audits.Answers, directs, and follows up on incoming calls. Calls patients as requested by clinician.Distributes incoming correspondence (faxes, consult notes, test results, etc.).Handles prescription refills as appropriate.Completes Patient Communication form and responds to patient complaints when necessary.Assists with Pay for Performance (P4P) research, Hierarchical Condition Categories (HCC) research, telephone call procedures, and patient follow up procedures.Participates in Quality Improvement projects.Participates in preparing department for internal and external site audits from SCAN, DHS, etc.Participates regularly in skills competency evaluations. Participates regularly in site staff and department meetings.Cross-trains into Care Team Member 1 and 2 positions when indicated.May assist with site marketing activities (i.e. health fairs, senior Olympics, and other events).Maintains an independent patient schedule under the direct supervision of a clinician.Functions as the department mentor, trainer and resource by orienting new employees and coordinating staff schedules and department resources.Identifies and resolves daily department issues and concerns and escalates to supervisor when necessary.Participates in the development of department policies and procedures.Education:Minimum: 1 or 2 years of post-high school education or a degree from a two-year college.Minimum: Graduate of an accredited Medical Assistant program.Minimum: Phlebotomy certificate.Minimum: Basic Life Support for Healthcare providers” (AHA) or “CPR/AED for the Professional Rescuer” (American Red Cross).Preferred: Certified Medical Assistant (CMA) preferred.Experience:Minimum: Up to and including one year of experience.Preferred: 1 year of previous Medical Assistant work experience.Preferred: Over 1 year of experience in a specialty field.Knowledge, Skills, and Abilities:Ability to demonstrate basic medication administrationManual dexterity to use/handle equipment and instruments.Knowledge of infection control standards and utilization of Personal Protection Equipment (PPE).Ability to perform essential job functions using proper body mechanics.Basic Life Support for healthcare providers.Computer literate (i.e., logging on to computer, usage of keyboard and mouse, familiarity with Windows and email applications).Ability to type 40 wpm.Excellent verbal and written communication skills with ability to read, write, speak and understand English clearly.Customer service oriented.Ability to concurrently perform multiple tasks.Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

*OVERVIEW OF POSITION:*Responsible for performing patient-oriented procedures under the supervision of a clinician, Registered Nurse (RN) or Licensed Vocational Nurse (LVN) to ensure safe and appropriate care.*ESSENTIAL FUNCTIONS:** Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer.* Closely monitors patient safety at all times (i.e. does not leave patient on an exam table unattended) and participates in Optum fall prevention program.* Complies with Optum sharps safety program at all times (i.e. only using devices with safety features and employing safe work practices).* Anticipates the needs of the clinician and carries out orders.* Checks Electronic Health Record (EHR) for patients' arrival status and escorts patients from waiting area to exam rooms.* Obtains, records, and reports vital signs and any other pertinent patient information for the RN, LVN, or clinician.* Performs ear lavage, EKG, spirometry, injections, peak flows, pulse oximetry, breathing treatments, suture removals, wound dressings, vision / hearing tests, urine pregnancy tests, urine dips, blood glucose testing, and blood hemoglobin (hemocue) testing.* Performs phlebotomy and processes lab specimens (i.e. 24 hour urine, wound cultures obtained by clinician, biopsy specimens obtained by clinician, etc.), maintains lab specimen logs as appropriate and any other procedures and screening permitted by scope of practice.* Assists clinician with procedures (pap smears, laceration repairs, other minor surgical procedures) and may assists with more complex department specific specialty procedures (i.e. vasectomies, cystoscopies, thoracentesis, sigmoidoscopies, bunionectomies, joint aspirations, lance surgery, photo therapy, visual fields, pachymetry testing, etc.).* Within scope of practice, performs patient-related procedures under the supervision of a clinician, RN Manager, RN Supervisor, Care Team Supervisor, or LVN.* Maintains and cleans exam / treatment areas, specimen processing areas, and medical equipment.* Transports dirty equipment and performs appropriate cleaning and disinfecting, autoclaving and cold sterilization and maintains autoclave, cidex, and A-test logs.* Cleans and stocks exam rooms, treatment / procedure rooms, specimen processing areas, and nursing stations.* Performs medication administration within scope of practice and documents administration of medications and procedures in EHR.* Maintains monthly logs for medications and sample medications, by checking for expired medications (refrigerated and non-refrigerated).* Maintains monthly logs for expired medical and lab supplies.* Maintains yearly logs for expiration logs for Preventative Maintenance (PM) as needed.* Performs EKG reconciliation and ensures confirmed EKG’s are seen by clinician.* Maintains and follows up on Abnormal Pap Log at least monthly, if not weekly.* Instructs patient on lab, radiology, and other procedure / testing preparations.* Participates in visit closure with patient and clinician by explaining next steps for lab, X-ray, referrals, Durable Medical Equipment (DME), etc.* Escorts patients to any ancillary services as needed.* Facilitates the transfer of pertinent patient information between site and referred specialists, hospitals, Urgent Care Centers, ancillary testing facilities, etc.* Forwards all pre-op information to hospital surgeon.* Participates in scheduling specialty procedures (biopsies, minor surgeries, etc.).* Maintains referral tickler file / log as appropriate.* Maintains cancer / melanoma patients' follow up appointments per department specific.* Tracks specialty procedures / patient volume on a daily basis when indicated.* Verifies with referral portal for approved or denied appointments and follows up by scheduling patients.* Enters "No shows" into IDX, and performs "No Show" follow up process.* Works bump list.* Maintains immunization records and updates EHR (including California Immunization Registry (CAIR)).* Assists with the completion of appropriate forms (DMV, disability, etc.).* Updates patient demographic information in IDX.* Performs patient record audits.* Answers, directs, and follows up on incoming calls.* Takes messages for clinician and other department members as appropriate.* Calls patients as requested by clinician.* Distributes incoming correspondence (faxes, consult notes, test results, etc.).* Handles prescription refills as scope of practice.* Participates in handling patient concerns, forwards concerns to supervisor and responds to patient complaints when appropriate.* Assists with Quality Metrics; Comprehensive Health Assessment Programs (CHAPS) formally HCC research, telephone call procedures, and patient follow up procedures.* Participates in Quality Improvement projects.* Participates in preparing department for internal and external site audits (facility site review) from SCAN, DHS, etc.* Participates regularly in site teammate and department meetings.* Cross-trains into Care Team Member 1 and 2 positions when indicated.* May assists with site marketing activities (i.e. health fairs, senior Olympics, flu clinics and other events).* Adheres to Standard Precautions and safety policies and procedures at all times.* Uses, protects, and discloses Optum patients’ protected health information (PHI) in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.* Assists clinician and licensed nursing teammates in responding to patient emergency situations as per Emergency Response Protocols.* Assists with beginning and end of day controlled substance count and document with licensed teammate upon completion of controlled substance count training.* May administer controlled substances upon completion of controlled substance training.* Frequently monitors overdue orders and follows approved process to address the orders.* Assists with Meaningful Use (MU) initiative by encouraging patients to sign up for Follow My Health (FMH), obtaining patient’s email addresses, updating smoking status, and other initiatives.* Assists clinicians with medication reconciliation per guidelines.* Uses approved standing orders to perform, order test and update referrals.* Assists with entering referrals in electronic health records EHR for clinician to authorize.* Enters medical billing charges for services rendered in EHR.* Provides direct patient care as needed.* Attends in all mandatory Clinical Teammate Orientation (CTO) (both instructor led and online courses), Annual Clinical Updates, and Skills validation including those that could be held after working hours including the weekend.* Ensures all Patient Intervention Reports (PIR) have been reviewed and actions.* Cross trainings to work in other departments or other duties as assigned by supervisor/management.* Performs additional duties as assigned.*EDUCATION:** A high school diploma, G.E.D. or equivalent.  Includes special certification required for specific jobs.* Graduate of an accredited Medical Assistant program.* Phlebotomy certificate.* Basic Life Support for Providers by American Heart Association (AHA) – (100% online certification is not acceptable).* Certified Medical Assistant (CMA) preferred.*EXPERIENCE:**Minimum:** Up to and including 1 year of experience.*Preferred:** Previous Medical Assistant work experience.*KNOWLEDGE, SKILLS, ABILITIES:** Ability to demonstrate basic medication administration* Manual dexterity to use / handle equipment and instruments.* Knowledge of infection control standards and utilization of Personal Protection Equipment (PPE).* Ability to perform essential job functions using proper body mechanics.* Basic Life Support for healthcare providers.* Computer literate (i.e. logging on to computer, usage of keyboard and mouse, familiarity with Windows and email applications).* Ability to type 40 wpm.* Excellent verbal and written communication skills with ability to read, write, speak and understand English clearly.* Customer service oriented.* Ability to concurrently perform multiple tasks.What's the first thing that happens when one of the leading independent medical groups in the country comes together with a global leader in health care? Opportunity. With DaVita Medical Group, HealthCare Partners, The Everett Clinic, Northwest Physicians Network, MountainView Medical Group and Magan Medical Clinic joining OptumCare and the UnitedHealth Group family of companies, people like you will find increasing levels of challenge, impact and professional success. We're changing health care for the better by improving access to affordable, high quality care, and working together to improve the patient experience. That takes passion, commitment, intense focus and the ability to contribute effectively in a highly collaborative team environment. Are you with us? Learn more about this exciting opportunity to do your life's best work.(SM)Careers with OptumCare. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. OptumCare, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Overview (Summary) of Responsibilities:

Responsible for performing patient-oriented procedures under the direction and supervision of a clinician, RN, or LVN to ensure safe and appropriate patient care; assists the clinician with minor surgical procedures; performs a broad spectrum of clerical and administrative duties related to the delivery of patient care assistance

Essential Functions:

• Exhibits behavior and communication skills that demonstrate HCP’s commitment to superior customer service, including quality, care, and concern with each internal and external customer


• Anticipates the clinician’s needs and carries out orders


• Checks Touchworks for patient’s arrival status and escorts patients from the waiting area to the exam room; also escorts patients to any ancillary services as needed


• Obtains, records, and reports vital signs and other pertinent patient information for the RN, LVN, or clinician


• Performs procedures such as ear lavage, ECG, spirometry, injections, peak flows, pulse oximetry, breathing treatments, suture removals, wound dressings, vision/hearing tests, urine pregnancy tests, urine dips, blood glucose testing, and blood hemoglobin testing


• Performs phlebotomy and processes lab specimens (e.g., 24 hour urine, wound cultures obtained by clinician, biopsy specimens obtained by clinician) and maintains lab specimen logs as appropriate


• Assists clinicians with various procedures (e.g., pap smears, laceration repairs, other minor surgical procedures) and may assist with more complex department-specific specialty procedures (e.g., vasectomies, cystoscopies, thoracentesis, sigmoidoscopies, bunionectomies, joint aspirations, lance surgery, photo therapy, visual fields, and pachymetry testing); within scope of practice, performs patient-related procedures under the supervision of a clinician, RN manager, RN supervisor, Care Team supervisor, or LVN


• Maintains, cleans, and stocks exam/treatment areas, specimen processing areas, and medical equipment; transports dirty equipment and performs autoclaving and cold sterilization; and maintains autoclave, cidex and A-test logs


• Performs medication administration within scope of practice; documents medication administration and procedures in Touchworks


• Maintains monthly logs for medications and samples, including expired medications;  Maintains and follows up on monthly logs such as Preventative Maintenance (PM) dates, EKG tickler file, and Abnormal Pap log


• Instructs patients on lab, radiology, and other procedure/testing preparations


• Participates in visit closure with patient and clinician by explaining next steps for lab, X-ray, RFS, DME, etc.


• Facilitates the transfer of pertinent patient information between the site and referred specialists, hospitals, Urgent Care Centers, and ancillary testing facilities; forwards pre-op information to hospital surgeon


• Handles administrative tasks such as answering and directing phone calls, updating forms and patient information, scheduling procedures, following up on appointments, distributing correspondence, and responding to patient concerns


• Performs other tasks and duties as assigned

Education:

Required:

• High school diploma, GED or equivalent; includes special certification required for specific jobs


• Graduate of an accredited Medical Assistant Program


• Phlebotomy certificate


• Basic Life Support for Healthcare Providers (AHA) course or CPR/AED for the Professional Rescuer (American Red Cross) course

Preferred:

• Certified Medical Assistant (CMA)

Experience:

Minimum:

• Up to and including one year of experience

Preferred:

Previous Medical Assistant work experience

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work. (SM)

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

**OVERVIEW OF POSITION:**Responsible for performing patient-oriented procedures under the supervision of a clinician or Registered Nurse (RN), Licensed Vocational Nurse (LVN) or Care Team Supervisor (CTS) to ensure safe and appropriate care. Responsible for performing operational duties as required under the supervision of the site administrator or designee. *DETAILS:** Schedule: Monday to Friday 8am to 5pm.* Location: Arcadia, CA* Setting: Internal Medicine/Family Practice* Must have experience working in an Internal Medicine, Family Practice or Urgent Care setting.* Must be proficient in blood withdrawals, injection administration, intakes and professional patient care.**ESSENTIAL FUNCTIONS:*** Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer.* Closely monitors patient safety at all times (i.e. does not leave patient on an exam table unattended) and participates in Optum fall prevention program.* Complies with Optum sharps safety program at all times (i.e. only using devices with safety features and employing safe work practices).* Directs patient to proper exam/treatment area and prepares patient for examinations and other procedures.* Assists in the transportation of patient and patient flow.* Obtains records and reports vital signs and any other pertinent patient information to the RN or clinician.* Administers medication, performs various patient tests, and instructs patients on procedural preparations under the supervision of the clinician or RN within their scope of practice.* Notifies pharmacies of new prescriptions and authorizations of new refills as ordered by the clinician.* Collects, labels and transports various specimens to appropriate destinations.* Maintains and cleans exam/treatment areas and medical equipment.* Maintains logs, records of medical procedures and inventories of supplies.* Performs telephone screening / intake.* Adheres to Standard Precautions and safety policy and procedures at all times.* Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.* Anticipates the needs of the Primary Care Physician (PCP) and carries out orders.* Checks Electronic Health Records (EHR) for patients' arrival status and escorts patients from waiting area to exam rooms.* Assists clinician and teammates in responding to patient emergency situations as per Emergency Response Protocols.* Transports dirty equipment, performs appropriate cleaning, disinfecting, autoclaving, cold sterilization, maintains autoclave, cidex and A-test logs.* Maintains monthly expiration logs for medications and sample medications (refrigerated and non-refrigerated).* Maintains yearly expiration logs for Preventative Maintenance (PM) and as needed.* Performs EKG reconciliation and ensures confirmed EKG’s are seen by clinician.* Instructs patient on lab, radiology, and other procedure / testing preparations.* Participates in visit closure with patient and clinician by explaining next steps for lab, X-ray, referrals, Durable Medical Equipment (DME), etc.* Escorts patients to ancillary services when needed.* Facilitates the transfer of pertinent patient information between site and referred Specialists, Hospitals, Urgent Care Centers, Ancillary Testing Facilities, etc.* Forwards all pre-op information to hospital surgeon.* Maintains referral tickler file / log as appropriate.* Schedules appointments.* Registers new patients and refers them to the Eligibility department as needed.* Conducts New Patient Orientation Phase II.* Enters "No shows" into IDX, and performs "No Show" follow up process.* Works bump list.* Maintains immunization records and updates EHR (including California Immunization Registry (CAIR)).* Assists with the completion of appropriate forms (DMV, disability, etc.).* Updates patient demographic information in IDX.* Performs patient record audits.* Answers, directs, and follows up on incoming calls.* Calls patients as requested by clinician.* Distributes incoming correspondence (faxes, consult notes, test results, etc.).* Participates in handling patient concerns, forwards form to the Patient Liaison or supervisor and responds to patient complaints if appropriate.* Completes Care Team compliance measures on a daily basis (department specific).* Assists with Quality Metrics, Comprehensive Health Assessment Programs (CHAPS) formally HCC research, telephone call procedures, and patient follow up procedures.* Participates in Quality Improvement projects.* Participates in preparing department for internal and external site audits (facility site reviews) from SCAN, DHS, etc.* Interacts with the Patient Support Center, Eligibility department and Pharmacy Support Center.* Participates in teammates / clinician “huddles”.* Participates regularly in site teammates and department meetings.* Covers Care Team Member 1 and 2 positions as needed.* May assists with site marketing activities (i.e. health fairs, senior Olympics, flu clinics and other events).* Frequently monitors overdue orders and follows approved process to address the orders.* Assists with Meaningful Use (MU) initiative by encouraging patients to sign up for Follow My Health (FMH), obtaining patient’s email addresses, updating smoking status, and other initiatives.* Assists clinicians with medication reconciliation per guidelines.* Uses approved standing orders to perform, order test and update referrals.* Assists with entering referrals in electronic health records EHR for clinician to authorize.* Enters medical billing charges for services rendered in EHR.* Participates in all mandatory training including those that could be held after working hours including the weekend.* Provides direct patient care as needed.* Attends in all mandatory Clinical Teammate Orientation (CTO) (both instructor led and online courses), Annual Clinical Updates, and Skills validation including those that could be held after working hours including the weekend.* Participates in facilitation of annual skills validation for Medical Assistants take place during evening hours and or weekends (selected Saturdays only).* Ensures all Patient Intervention Reports (PIR) have been reviewed and actions taken.* Assists clinician and licensed nursing teammates in responding to patient emergency situations as per Emergency Response Protocols.* Participates in verifying medications and vaccine doses for non-licensed teammates.* Mentors and trains teammates in collaboration with the Site Administrator, lead clinician and people services department.* Cross trainings to work in other departments or other duties as assigned by supervisor /management.* Performs additional duties as assigned.**EDUCATION:*** 1 or 2 years of post-high school education or a degree from a two-year college.* Graduation from an accredited Licensed Vocational Nurse program.* Current California LVN license.* I.V. therapy and phlebotomy certification required.* Basic Life Support for Healthcare Providers (AHA)- (100% online certification is not acceptable).**EXPERIENCE:****Minimum:*** Up to and including 1 year of experience.**Preferred:*** Previous Licensed Vocational Nurse work experience.**KNOWLEDGE, SKILLS, ABILITIES:*** Computer literate.* Manual dexterity to use/handle equipment and instruments.* Excellent verbal and written communication skills.* Ability to concurrently perform multiple tasks.*Careers with Optum.* Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do *your life's best work.(SM)*Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

In this role, you will float between centers in a local region.

Change lives. Starting with yours.

Join our community of care.

Want to bring your passion to work? Want to make a real difference in patients’ lives?

LOOK NO FURTHER.

We’re passionate about patients. We’re leading the state of Florida towards better healthcare practices. And we’re looking for amazing Clinic Nurses like you.

LOVE YOUR TEAM.

You’ll gain:

• 
  A culture of collaboration: We work together closely, laugh together readily, and support each other earnestly.


• 
  A network of support:  Our operational and corporate support teams rally around you; allowing you to focus on what’s most important – our patients.

BECOME YOUR BEST.

You’ll enjoy:

• 
  Direct patient care: A chance to build long term relationships with your patients in a value based healthcare system.


• 
  Balance: Monday through Friday schedule; no mandatory nights or weekends. 


• 
  Professional development: Receive opportunities to strengthen your clinical skills and grow your career.


• 
  Active Leadership: Actively participate in our team approach to promoting quality patient care, excellent patient experiences, and creating a great place to work.

Plus you’ll get:

• 
  A red carpet welcome:  We offer a robust new teammate orientation program.


• 
  Competitive benefits package: We offer a competitive salary with bonuses, paid time off, insurance, tuition reimbursement, scrubs, and more.

CAREER HIGHLIGHTS:

• Provide direct patient care in accordance with Company protocols, established standards of nursing practice, and the FL Nurse Practice Act. 


• Maintain an active nursing appointment schedule for assisting the Provider in the monitoring of members’ health care needs. 


• Work with the clinical team for appropriate treatment, plan of care and disposition.


• Ensure patient monitoring and follow up. 


• Consistently exhibit behavior that exemplifies our core values.