Registered Nurse Supervisor - Alhambra

Responsible for the management of the daily departmental operations and functions of a given patient care area, the direct supervision of teammates, and providing direct patient care daily under the supervision of a clinician.  Responsible for performing operational duties as required under the direction of the site administrator or designee.

DETAILS:

• Schedule: Monday – Friday, 8 AM – 5 PM


• Location: Alhambra, CA


• Setting: Ambulatory/Outpatient Clinic


• Specialty(ies): Primary Care


• Managing: 17 teammates (MAs/MRs/LVNs)


• Exempt position

ESSENTIAL FUNCTIONS:

• Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer.


• Closely monitors patient safety at all times; i.e. does not leave patient on an exam table unattended and participates in Optum fall prevention program.


• Complies with Optum sharps safety program at all times, i.e. only using devices with safety features and employing safe work practices.


• Performs duties of RN I, II and III.


• Supervises clinical operations of a given patient care area.


• Assists Site Administrator in ensuring compliance in licensing, certification and competencies.


• Ensures monthly expiration logs for medications and sample medications (refrigerated and non-refrigerated) are maintained.


• Ensures yearly expiration logs for Preventative Maintenance (PM) are performed as needed.


• Ensures EKG reconciliation is performed and confirmed EKG’s are seen by clinician before patient is discharged.


• Ensures referral tickler file / log are maintained.


• Ensures immunization records and updating EHR (including California Immunization Registry (CAIR)) are performed.


• Participates in all Nursing Leadership regional meetings and Nurse Peer Review as needed.


• Evaluates nursing competencies and decisions according to current nursing practices.


• Functions as a resource and serves as a liaison between administration, clinicians, teammates and other departments.


• Participates in Nursing Leadership and Nurse Peer Review as needed.


• Conducts monthly teammate meetings to evaluate departmental needs and to communicate operational updates.


• Verifies that the informed consents for procedures have been signed, dated and witnessed.


• Assists with Quality Metrics, Comprehensive Health Assessment Programs (CHAPS) formally HCC research, telephone call procedures, and patient follow up procedures.


• Prepares labels, collects and transports various specimens to appropriate destinations.


• Obtains, interprets, records and reports vital signs (temperature, pulse, respiration and blood pressure), height, weight, and other pertinent patient information to clinician.


• Prepares patient for examination and other procedures.


• Develops an appropriate nursing care plan.


• Implements a plan of care by performing nursing interventions and assisting with procedures.


• Instructs patient on procedural preparations.


• Administers medication and other therapeutic modalities within the scope of practice of a Registered Nurse.


• Performs patient and family teaching.


• Maintains clinical standards outlined in the clinical operations policies and procedures manual and identifies deficiencies and recommends changes.


• Documents and maintains records of medical and nursing procedures.


• Coordinates with clinicians and ancillary departments to plan daily work assignments according to teammates abilities, clinician and patient schedules, patient flow and procedures.


• Ensures adequate levels of supplies are ordered and maintained in the department.


• Ensures that all equipment is maintained.


• Performs comprehensive patient assessment and triaging.


• Performs telephone screening and advice under the direction of clinician.


• Directs patients to appropriate levels of care and authorizes outside services.


• Notifies pharmacies of new prescriptions and authorizations of refills as ordered by clinician.


• Participates in educational programs to enhance nursing knowledge.


• Adheres to standard precautions at all times.


• Adheres to safety policies and procedures at all times.


• Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.


• Anticipates the needs of the Primary Care Physician (PCP) and carries out orders.


• Checks Electronic Health Records (EHR) for patients' arrival status and escorts patients from waiting area to exam rooms.


• Assists clinician and teammates in responding to patient emergency situations as per Emergency Response Protocols.


• Transports dirty equipment, performs appropriate cleaning, disinfecting, autoclaving, cold sterilization, maintains autoclave, cidex and A-test logs as needed.


• Maintains monthly expiration logs for medications and sample medications (refrigerated and non-refrigerated).


• Maintains yearly expiration logs for Preventative Maintenance (PM) and as needed.


• Performs EKG reconciliation and ensures confirmed EKG’s are seen by clinician.


• Instructs patient on lab, radiology, and other procedure / testing preparations.


• Participates in visit closure with patient and clinician by explaining next steps for lab, X-ray, referrals, Durable Medical Equipment (DME), etc.


• Escorts patients to ancillary services when needed.


• Facilitates the transfer of pertinent patient information between site and referred Specialists, Hospitals, Urgent Care Centers, Ancillary Testing Facilities, etc.


• Forwards all pre-op information to hospital surgeon.


• Maintains referral tickler file / log as appropriate.


• Schedules appointments.


• Registers new patients and refers them to the Eligibility department as needed.


• Enters "No shows" into IDX, and performs "No Show" follow up process.


• Ensures the Bump lists are worked.


• Maintains immunization records and updates EHR (including California Immunization Registry (CAIR)).


• Assists with the completion of appropriate forms (DMV, disability, etc.).


• Updates patient demographic information in IDX.


• Performs patient record audits.


• Answers, directs, and follows up on incoming calls.


• Calls patients as requested by clinician.


• Distributes incoming correspondence (faxes, consult notes, test results, etc.).


• Participates in handling patient concerns, forwards form to the Patient Liaison or supervisor and responds to patient complaints if appropriate.


• Completes department compliance measures on a daily basis (department specific) as needed.


• Assists with Quality Metrics, Comprehensive Health Assessment Programs (CHAPS) formally HCC research, telephone call procedures, and patient follow up procedures.


• Participates in Quality Improvement projects.


• Participates in preparing department for internal and external site audits (facility site reviews) from SCAN, DHS, etc.


• Interacts with the Patient Support Center, Eligibility department and Pharmacy Support Center.


• Participates in teammates / clinician “huddles”.


• Participates regularly in site teammates and department meetings.


• May assists with site marketing activities (i.e. health fairs, senior Olympics, flu clinics and other events).


• Conducts pre and post-operative teaching for the patient, taking into account all psychological, physiological and religious aspects.


• Works in collaboration with a clinician to prepare, monitor and discharge patients after a procedure.


• Cleans and stocks exam and procedure/surgery rooms.


• Serves as a relief for the teammates.


• Assists with all departments specific functions within the RN scope of practice.


• Frequently monitors overdue orders and follows approved process to address the orders.


• Assists with Meaningful Use (MU) initiative by encouraging patients to sign up for Follow My Health (FMH), obtaining patient’s email addresses, updating smoking status, and other initiatives.


• Assists clinicians with medication reconciliation per guidelines.


• Uses approved standing orders to perform, order test and update referrals.


• Assists with entering referrals in electronic health records EHR for clinician to authorize.


• Enters medical billing charges for services rendered in EHR.


• Provides direct patient care as needed.


• Participates in verifying medications and vaccine doses for non-licensed teammates.


• Mentors and trains teammates in collaboration with the Site Administrator, lead clinician and people services department


• Attends in all mandatory Clinical Teammate Orientation (CTO) (both instructor led and online courses), Annual Clinical Updates, and Skills validation including those that could be held after working hours including the weekend (selected Saturdays only).


• Participates in facilitation of annual skills validation for Medical Assistants take place during evening hours and or


• Ensures all Patient Intervention Reports (PIR) have been reviewed and actions taken.


• Assists clinician and licensed nursing teammates in responding to patient emergency situations as per Emergency Response Protocols.


• Cross trainings to work in other departments or other duties as assigned by supervisor /management.


• Performs additional duties as assigned.

EDUCATION:

• Bachelor’s degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college.


• Graduate of an accredited school of Nursing.


• Current California RN license.


• Basic Life Support for Providers (AHA) -100% online certification is not acceptable.


• Advanced Life Support and or PALS certification preferred.


• Specialty certifications in OR, OB, GI, ER, CEN or CCRN as needed


• I.V. therapy certification

EXPERIENCE:

Minimum:

• Over 3 years and up to and including 5 years of experience.

Preferred:

• Prior supervisory experience.


• Prior ambulatory care experience.

KNOWLEDGE, SKILLS, ABILITIES:

• Computer literate.


• Manual dexterity to use/handle equipment and instruments.


• Skilled in phlebotomy and I.V. therapy.


• Excellent verbal and written communication skills.


• Able to concurrently perform multiple tasks.

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