Senior Associate, Designer

Senior Associate, Designer

Founded in 2012, @Capitalonelabs is an experimental product and technology lab. It’s a startup culture with the financial backing of a Fortune 100 company. With teams in the DC-area and NYC, the Lab is a cross-functional team of product managers, designers, developers, and other innovators who are committed to helping customers and Capital One succeed. 

We do this by looking up to 3 years into the future to identify high-impact opportunities, and then we set out to develop and deliver new and impactful solutions. The Lab is focused on researching emerging technologies in areas such as payments, identity, and fraud to stay ahead of the competition and appeal to the digital savvy consumer. If you’re interested in helping to build the next generation of banking products, please connect with our team. The role is a springboard to learn about the various businesses in Capital One to prepare you for a rotation into the larger organization executing a strong innovative product vision.

The role:

As a UX designer in the Lab you will be an integral part of the team, generating and evaluating new ideas, conducting research, build low and high fidelity prototypes and asking the hard questions about why we should invest in a space. You will work in partnership with product managers, engineers, strategists and operations folks every day. When we find an opportunity ripe for innovation you can lead it through pilot and initial scale. 

Key Responsibilities:

• You will lead UX and design research for your projects to define the true problem and opportunity.




• Develop experiments and prototypes to learn quickly and make insightful consumer and business recommendations




• Lead the design storytelling to bring to life your teams idea and share it through a variety of mediums.




• You will push beyond the status quo to redefine best practices, discovering new approaches to making seamless, low-friction experiences for our new products. 

About you:

• You are a master of your craft, have a love of all things design, and realize the role of elegant design enhancing usability as well as aesthetics. 




• Though most project work has multiple team members, you are independent and can work autonomously at times. 




• You are future focused on what digital themes and technology are about to become relevant, and you are inspired to innovate around them.




• You are hell-bent on moving synthesis to insights 




• You are curious about Machine Learning, AI, the future of payments, and the significance of customer identity.

Basic Qualifications:

• Bachelor’s Degree or military experience




• At least 1 year in design practice which includes digital experience design, interaction design or creative technology exploration

Preferred Qualifications

• Practiced at leading design workshopping sessions (discovery through delivery) included but not limited to: consumer testing + research sessions, design sprints, assumption prioritization, hack or prototyping sessions, roadmapping sessions




• At least 1 year of experience in designing across platforms: Web, iOS, and Android.




• At least 1 year of experience in early stage discovery or exploration efforts along with scaled execution approached and methodologies.




• Familiarity with Figma, Sketch, Google Suite and Mural

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.