Customer Service Representative

Hiring Now Call Center Representatives

Customer Service Representative

Start Date January 4th 2021

Schedule: Monday-Friday 6:00am-3:00pm, 7:00am-4:00pm, 8:00am-5:00pm

(must have flexibility for different schedules)

Customer Service Reps are responsible for providing exceptional customer service to all customers calling in for inquiries and complaints regarding financial products and services. This includes having the ability to build a rapport with customers while navigating multiple computer screens and resolving their problems in an agile and efficient way. Reps must also have the ability to be a coach able team member who works well with others and is accustomed to working in a metric driven environment.

Job Duties:

• Looking up information and transactions on-line


• Resolving routine problems and inquiries and referring difficult problems to more senior representatives


• May cross-sell or refer products such as on-line statements or reoccurring payments


• Duties may also include: cross-sell or refer products, account maintenance, report generation, and project work


• Participate in and support overall customer service goals


• Efficiently handle variety of customer inquiries regarding their home mortgage


• Prioritize quality and efficiency in resolving customer issues


• Minimize call escalations by gaining our customer's trust and confidence


• Increase customer loyalty by offering value added products and services


• Generate leads for other members of the sales team to close


• This is a fast paced call center in which calls will be taken during entire shift. We are looking for people who learn quickly, can multi task, have the ability to understand and explain technical information and communicate it to homeowners, and possess the drive to sell company products on a majority of calls.

If you meet the minimum qualifications and would like to apply, please upload and submit your updated resume.

About Aerotek:

Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.