Behavioral Health Billing and Authorization Coordinator

DescriptionThe National Institute for Human Resilience (NIHR) is seeking an experienced Billing and Insurance Authorization Coordinator for our expanding Behavioral Health clinic. This is a .75 FTE position.The NIHR conducts research on mental health, disasters, first responders support, secondary trauma and trauma recovery and also operates the Veterans Health and Trauma Clinic (VHTC), an innovative behavioral health care clinic providing specialized services to address the mental health needs of individuals and families in our military and civilian communities. Job duties of this position include billing, insurance authorizations, and other office duties which involve analytical skills and personal accountability.Who We Are:
The University of Colorado Colorado Springs (UCCS) is one of four campuses in the University of Colorado system and is home to over 10,500 undergraduate and 1,900 graduate students.Colorado Springs (pop. 400K+) is situated at the base of Pikes Peak, offers many recreational and cultural activities and was recently ranked by U.S. News & World Report as one of the top Best Places to Live in the U.S.Job Duties:

Data entry

Invoicing and Accounts receivable/payable to the clinic

Receiving and sorting incoming payments

Managing status of client accounts and balances

Issuing bills, invoices, and receipts

Work with billing company to ensure accounts are up to date and produce reports needed for quarterly reports

Prepares and Complete deposits

Actively seek information to understand client circumstances and problems with patient billing issues, to include direct communications with client when necessary

Investigate typical and escalated patient billing complaints

Data entry into client database

Verifying client insurance eligibility

Obtaining proof of insurance

Completing pre-authorizations needed for services

Tracking the authorization process start to finish

Notifying and collecting data needed for authorizations from staff

Address client care issues/questions within an appropriate time period. Work with Office Manager to resolve issues as needed

Communicate with insurance brokers, third party administrators, insurance carriers, and providers as questions and issues arise

Assist front office staff with Chart Audits

Act as back up to Office manager when needed

Assist with ordering office supplies

Attend various meetings to support and represent clinics as needed

Other duties as assignedJob Competencies:

Ability to be comfortable, articulate, and professionally appropriate, yet sensitive, in working with the public – our clients, including faculty, students, and staff

Ability to learn new computer systems with minimum training or supervision

Strong and positive interpersonal, teamwork and customer service skills -- ability to handle difficult interpersonal and telephone interactions while maintaining a professional demeanor

Proficient in use of Microsoft computer programs (Word and Excel as a minimum) and internet technologies

Excellent written and verbal communication skills

Experience working with an Electronic Medical Records system

Knowledge of billing, accounts receivables, authorization processes

Comfortable with math and financial data and reporting

Ability to use critical thinking to analyze, evaluate, and solve problems

Be comfortable, articulate, determined and firm, while professionally appropriate in working with insurance companies and agencies to advocate for the clients and clinic.

Excellent attention to detail; organized, diligent, and instinct to verify accuracy of work

Ability to make administrative/procedural decisions and judgments

Capable of working autonomously (motivated, self-directed, independent)This position has been determined to be eligible for overtime (non-exempt) under the Fair Labor Standards Act (FLSA).What We Offer:
University of Colorado Colorado Springs offers a comprehensive benefits package. Information on benefits programs, including eligibility, is located at: http://www.cu.edu/employee-services.Salary Range: Generally starting at: $29,070 - $35,046 at .75 FTETentative Search Schedule:

Applications will be reviewed week of November 2nd.

Virtual interviews will be conducted November 13th and 18th (tentatively).

Final interviews with the hiring authority will be conducted the week of November 30th.

Expected start date is mid-December.

The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check.UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado will consider all qualified applicants without regard to race, color, creed, religion, sex, national origin, age, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs, or any other characteristic protected by law.To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The