Patient Services Rep - Family Care Yukon

INTEGRIS has the most expansive clinical network in Oklahoma that provides medical care for all ages. Our clinics embrace our mission of partnering with people to live healthy lives and our vision to be the most trusted partner for health in Oklahoma.

Come work in a positive team environment with Dr. Avant at our Family Care Yukon. Earn great benefits including personal paid leave and retirement savings plan. Preference will be given to Spanish speaking bilingual candidates.

Clinic hours Monday - Friday 8a to 5p

Patient Services Rep - Full Time

Job Code: 8518

May be filled with a PSR Senior (8519)

Position Summary:

The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.

INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

Essential Functions:

The Patient Services Representative responsibilities include, but are not limited to, the following:

* Responsible for receiving and/or dispatching incoming phone calls

* Collects payments for copays and deductibles

* Makes financial arrangements for patients

* Performs check in and out duties accurately and timely

* Makes appointments for visits and, if an emergency, informs a clinical employee or provider

* Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.

* Accurately enters patient demographics into the practice management system

* Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals

* Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider

* Manages large call volume while maintaining excellent telephone etiquette

* Organizes workflow to meet patient needs in a timely manner

Accountability:

Reports to Office Manager/Supervisor.

Required Physical Demands (Subject to Reasonable Accommodation):
Keyboarding/Dexterity: Frequently; activity exists from 1/3 to 2/3 of the time
Standing/Walking: Occasionally; activity exists up to 1/3 of the time
Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
Talking (Must be able to effectively communicate verbally): Yes
Seeing: Yes
Hearing: Yes
Color Acuity (Must be able to distinguish and identify colors): No

This position may have additional or varied physical demand and/or respiratory fit test