Financial CSR - $17/HR

Assists Clients/Customers, via telephone with orders, inquiries, requests, problem resolution, and comments/feedback regarding products/services. Consults with Clients/Customers to identify additional needs related to the products or services. Recommends appropriate products, services, or solutions to meet customer needs. Utilizes available resources appropriately to accurately enter data and service the customers. Ensures appropriate follow-through steps are completed for each call. Maintains complete and accurate records of all call activity as required. Provides a basic level of customer support, but escalates more advanced problems to the Supervisor. Works within a team environment supporting both team objectives and overall Center objectives.
* Requesting reprints/credits. 5%
* Ensuring security and privacy of customer's information. 5%
* Providing education and support regarding products and services. 5%
* Probing to identify needs. 5%
* Acts/offers appropriate products services and solutions to meet customer needs. 5%
* Utilizes available resources appropriately to accurately enter data and service the customers. 5%
* Ensures appropriate follow-through steps are completed for each call. 5%
* Maintains complete and accurate records of all call activity as required. 5%
* Makes outbound calls to achieve the goals of assigned call segment. 5%
* Provides a basic level of customer support but escalates more advanced problems to their Supervisor. 5%
* Maintains a professional appearance and a quality work environment that adheres to all safety and security policies. 5%
* Limited eligibility in off phone activities performing special assignments / team roles on a rotating basis or as required based on Supervisor's discretion. 5%
* Works within a team environment supporting both team objectives and overall Center objectives. 5%
* Monitoring of individual performance tracking data and provides input for Individual Development Plans. 5%
* Responsibilities for inbound or outbound call segment applies based on individual assignment. Successfully completes initial new Specialist training program and participates and completes all required learning and ongoing training. 10%
* Entering & processing orders. 10%
* Processing cancel/change requests. 10%

About Aerotek:

Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.