Director Operations Transformation

This position can be located anywhere in the United States

The Dir Operations Transformation will build and lead a team responsible for leveraging advanced technologies in robotics process automation, solutions, machine learning / artificial intelligence and expansion of the mobility platform. The foundational elements of the role include providing expertise in the design and delivery of strategic solutions while becoming a trusted partner to senior leaders to drive program adoption. The overriding objective of this role is to leverage new technology to elevate the customer and employee experience while driving cost out of the business.

• Empowers employees through development, mentoring, and leadership guidance


• Provides thought leadership in best practices and end to end process design with a robust understanding of technology solutions and change management to lead large scale programs


• Functions as the central keeper of all priorities and initiatives both active and prospective across 5 major workstreams: technology enablement, fallout automation, capacity planning, routing optimization and stop the slop – root cause correction action


• Creates a streamlined and simplified digital experience for our customers and employees that reinforces Lumen's position as the trusted connection to the networked world


• Oversees teams responsible identifying, prioritizing, and driving automation solutions


• Expands mobility platform to enable growth and maintenance support, including end to end governance and a release planning structure based on return on investment


• Partners with IT teams to develop APIs and Micro-Services enabling efficient and rapid solutions


• Ensures the selected solutions are omnichannel and integrate with multiple inputs for transformational opportunities for our customers

Qualifications

• 8-10 years’ related specialized experience with 3+ years’ experience at the managerial level


• Practical experience with Scaled Agile and Agile Methodologies 


• Demonstrated ability to guide others through the transition from a traditional delivery mindset to a Lean-Agile mindset

Preferred:

• Experience using Agile work management tools such as Jira or CA Agile Central


• Development Experience


• Design Thinking

Education

• Bachelors or Equivalent

Preferred:

• Master’s