Director Operational Support - Work from Home

The Director of Operational Support is responsible for leading a high performing team in Service Delivery, providing a variety of operational support functions for the Access and Order Entry (AOE) organization. This position will facilitate metrics and reporting for the organization and ensure accountability for all relevant KPI’s. This leader will drive critical continuous improvement programs, requiring collaboration within Service Delivery and to all of North American Operations. In addition, this individual must coordinate with Service Delivery Transformation and IT Leadership to drive consistent project outcomes of key Service Delivery initiatives.

This position is open to all US based home and office locations.

• Ownership of the operational metrics related to the AOE team and all other required Service Delivery Key Performance Indicators – this includes creating reporting views and providing analytics and insights. 


• Complete oversight of program management for critical initiatives and programs being driven through the AOE organization, specifically continuous improvement efforts. 


• Identify, develop, and drive creative and comprehensive strategies and tactics to achieve organization and company goals. 


• Develop collaborative relationships with key departments across the company to align strategies and coordinate tactics requiring AOE involvement. 


• Drive transformation initiatives that meet customer, system, and cost optimization