Customer Service Repsentative

Call center/Customer service role

Location: Goleta, CA

Pay: $17/hr

Industry: Medical Device

Entry Level Position

Looking for 6 months to a year of experience in call center OR troubleshooting customer service.

Customer service role, answer customer complaints or issue and troubleshooting the problem.

Job Summary:
Provides support and service to respiratory patients that have purchased directly from or have enrolled in our home respiratory therapy services.

Serves as front line contact for incoming inquiries, customer questions and sales requests. Works as a team member supporting sales direct to patient and/or to provider in collaboration with sales representatives, distributors and partners domestically.

Handles product questions and assures the customer's needs are expeditiously addressed. Works to provide the highest level of service at all times.

Responsibilities:

• Handle 35-40 calls per day.


• Processes all RMAs through Oracle and Receives Product back.


• Receives Phone Calls for Specific Error Codes


• Acts as an information source for customers and inter-company in the area of product and service.


• Maintain complete records / customer master files.


• Use of formal problem solving procedures.


• Answer emails and requests for information.


• Maintains product knowledge to keep abreast of updates and changes by continued product training.


• Process credit card payments as needed.

Qualifications:

• Excellent verbal and written communication skills required.


• Strong organization skills and attention to detail are required.


• Ability to take initiative and follow through on multiple open tasks


• Front office and back office database knowledge required; Oracle experience a plus*.


• Medical industry background preferred*.


• Successful completion of training required.


• Must possess good time management skills.

If interested please call Rachel Stolp with Aerotek at 805-604-6310.

About Aerotek:

Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.