Customer Service Representative/Order Processor

Customer Service Representative for a Large Industrial Company

Pay Rate:$17.00-$21.00(based on experience)

Schedule: Monday-Friday 8:00am-5:00pm

Qualifications

• 3+ years of related job experience


• High School Diploma/GED


• Bilingual English and Spanish


• Experience with SAP or ERP systems preferred


• 
  Must possess proficient computer skills, especially in Excel, Word, Outlook and ability to learn ERP systems.


• Excellent communication skills, both via telephone, and in written format. The application of these skills is critical both with customer, and on an internal level


• Proper customer service etiquette and follow-up

Job Description

• Processing order via email and over the phone


• Supporting Sales Reps that are out in the field.


• Placing new orders and managing return requests and return samples


• Handle incoming phone calls related to; new orders, return material requests, product samples, order referrals, sales promotions, etc.


• Assist a customer, sales representative or other department with inquiries regarding billing and general information requests


• Respond to customer inquiries regarding shipment status, obtain shipment documents as required


• Develop and maintain positive customer relations


• Interacts with customers via phone


• Research and respond to customer inquiries regarding status of order, will investigate and resolve production status issues, will address shipping and scheduling issues, will proactively communicate with customer regarding changes in product availability or delivery schedules.


• Handles customer complaints, advises manager of problems as they relate to customer's needs


• Ensure the applicable policies and procedures for processing sales orders are adhered. Serve as liaison for field sales.


• Maintains a safe, organized workstation and follows all company policies and procedures.


• Provides other duties as needed and assigned

Please send resume or apply directly if interested and meet the minimum qualifications.

About Aerotek:

Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.