Job Description
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
We are seeking a Small Business Client Service Manager I to join our growing team in our small business division. Can you deliver exceptional customer service? Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex?
We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement and will demonstrate the value Gallagher can provide.
How will you affect the business? - Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
- Secure existing business and drive the sale of additional services and lines of coverage.
- Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives.
- Guide your team members in addressing a client's risk management needs through consultative conversations.
- Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
- Conduct periodic audits to ensure your compliance to standards and service level.
- Maintain accurate client and policy data and documents within your Gallagher system.
- Use Gallagher's technology to improve productivity and quality.
- Effectively manage multiple competing priorities.
What skills will make me successful in this role? - Ability and desire to provide results
- Develop professional relationships with your internal and external partners
- Effective communication
- Utilize your resilient and adaptable mindset in the face of shifting priorities
- Eagerness to collaborate with all Gallagher teams and employees.
Required:
- Bachelor's degree with 1+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience.
- Property & Casualty Insurance License.
- Proficiency in Microsoft Office.
U.S. Eligibility
