$13/hr Hospitality Call Center Agent

Are you a customer service oriented individual seeking to work within a fast paced and professional call center environment? This one is for you! A major restaurant entity is seeking a "Customer Care Associate" (CRA). The CRA is responsible for communicating through all customer support channels available, providing solutions in support of certification products, and delivering a consistent and positive customer experience. As needed, provide off-line administrative support as directed by department management.

Day to Day Responsibilities:
-Work as part of Service Center team to accomplish Association goals.
-Answer high volume (80 -100+ per day) inbound calls from members, clients, and customers who have questions around computer systems/platforms, training modules, various logistical items, and etc.
-Basic to intermediate computer system troubleshooting (Ex. password issues, clearing cookies/caches, etc.
-Assess customer questions/concerns and provide solutions while maintaining good business relations
-Properly document each interaction into the appropriate company tracking system.
-As directed by management, support the administrative services group within the Service Center by processing various customer requests

Works as part of Service Center team to accomplish Association goals
* Receives incoming calls, e-mails, chats, texts from customers to fulfill orders, address inquiries,
handle complaints and/or resolve issues.
* Processes order forms as required by customer needs which may include payment processing.
* Identifies and escalates issues, routes calls to appropriate resources and conducts follow-up calls
when necessary.
* Assists Customer Care Supervisor to accomplish departmental goals
* Supports all internal team members and departments following the Association mission and values
while promoting Association culture
* Communicates through all channels in accordance with published department standards for average handle time, efficiency and quality
* Consistently process customer requests in a timely, efficient and customer friendly manner
* Using the company systems and processes, proactively works to understand the customer's needs and provide
the best solution(s) possible
* Properly document each interaction into the appropriate company tracking system
* Maintains positive and effective working relationships with peers, management and other departments within
the company
* As directed by management, support the administrative services group within the Service Center by processing various customer requests
* Works on special projects and other duties as required, helping to promote the department's success

About Aerotek:

Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.