Case Specialist

Are you great with Customer Support and Customer Resolution?!

Job Description: The Case Specialist will be our first point of contact for all complaints (mostly email). This individual will spend 90% of the job processing complaints on the computer utilizing Outlook email and two internal systems.

Job Duties/Responsibilities:
1. Complaint is received over the phone or via email
2. The specialist takes the info (if already provided) or responds to the initial email with specific questions needed to file the complaint.
3. The specialist takes additional steps to ensure customer gets what they need by working closely with the department in which the complaint stems from; parts, credit, manufacturing, shipping, etc.
4. The specialist places the formal complaint into their system, verifies it's resolution, and follows up with the customer to ensure their satisfaction.

Job Qualifications:

• Strong ability to take initiative


• Ability to perform with little to no supervision


• Self motivated


• Self starter


• Strong communication skills


• 1 year + clerical or administrative experience


• 1 year+ customer or client facing experience (over the phone works as well)


• Proficient with Excel, Word, and PowerPoint

About Aerotek:

Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.