Trade Customer Support Analyst

Customer and Order Management
* Primary point of contact for an assigned group of regional wholesale and retail partners.
* Assures optimum customer support to maintain and increase effective working relationships with trading partners.
* Analyzes incoming orders that are held up in staging to identify issues and take appropriate action to release orders.
* Support email box to assure complete, accurate and timely response to internal and external customers.
* Ensure timely processing of orders to meet company goals and customer expectations.
* Process employee orders.
* Utilize CRM ( salesforce.com) to document all customer channel communications.
* Monitors open order report to ensure that assigned account's orders have cleared through to physical distribution.
* Ensure service during disruptions (weather or otherwise) and other company closing including some holidays and holiday shutdown.
* Partner with Bausch Health Sales Representatives and our customers to provide support in accordance with Bausch Health Customer Operations service levels; to complete phone, email, and fax order transactions accurately within specifications.
* Ad hoc project work as lead or participant, as instructed.

Account Analysis
* Ensures all customer inquiries or requests i.e. call tags, PO information and tracking requests by customers are completed in a timely and efficient manner.
* Initiate all claims: any damages, shortages or overages claim forms for Bausch Health assigned customers. This includes verifying claims with our 3rd party shipper for substantiation of said claim by customer.
* Work closely with AR on deduction management for accounts and participates in regular meetings with AR and account.
* Works closely with A/R and physical distribution to handle any order, delivery or credit discrepancies/issues.
* Meet minimum acceptable metrics for calls handled, orders entered, order status, hold time, and other metrics as determined by management.

About Aerotek:

Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.