RN Telephone Advice

Summary:
Receives and responds to consumer calls for health care assistance using the nursing process in accordance with applicable scope and standards of practice and with the policies, values, and mission of the organization.

Work Schedule:

Part Time Flex

Responsibilities:

• Elicits questions, concerns, and information from caller to assess symptoms, determine acuity, identify appropriate algorithm/protocol, and develop patient care plan.


• Provides professional advice, education, and options based on assessment, established algorithm/protocol, and clinical judgment. When appropriate, contacts appropriate emergency response services.


• Provides referrals to healthcare providers and community resources when appropriate, including locations, hours, and contact information. Assists caller with scheduling appointments at referral sources when appropriate.


• Documents calls, responses, and referrals. Performs follow up calls to evaluate effectiveness of care and need for additional care.
  Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.