Field Service Technician

The Field Service Technician is a customer on-site resource focused on providing support, training and guidance for a large biotech companies instrumentation in support of COVID-19 testing. The scope of this role includes supplemental customer training, monitoring customer use of the system, identifying customer operational errors, proactively preventing system failures and acting as a liaison between the customer and support teams. The Field Service Tech will work closely with customers and foster strong collaboration and communication with assigned customers.

Key Responsibilities:

• Quickly and effectively learn to operate and recover from minor errors on the instrumentation and transfer knowledge to customer


• Provide customers supplemental training on the use of the instrumentation


• Monitor customer use of the instrumentation and ensure the system is ready to process samples prior to initiating runs


• Act as a liaison between the customer and support teams when instrument/application issues require expert support.


• Communication with customer leadership regarding errors occurring and recommend actions to drive operator success


• Collaborate with regional/district level service, support and sales leaders to develop recommendations for instrumentation training and operation improvements


• Identify opportunities to drive efficiency and process improvements on the instrumentation


• Diligently track key performance indicators and customer use of the instrumentation


• May perform other related duties as required and/or assigned.

Required Qualifications:

• Bachelor's degree in a life sciences or engineering discipline plus strong technical/scientific aptitude.


• At least 2 years of experience working in a laboratory environment.


• Ability to work independently, self-driven and motivated


• Strong customer focus and desire to ensure customer success


• Exceptional communication skills as well as analytical and observation skills


• Embodies company values of integrity, intensity, innovation and involvement.


• Ability to work weekend or evening/night shifts, open to a variety of shift options and workweeks (3 on 4 off, 4 on 3 off)


• Willingness to travel up to 40%

Please submit an updated resume with 2-3 professional references

About Aerotek:

Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.