Comcast

Xfinity Retail Store Summary:

Our XFINITY Retail Stores represents a significant sales and service channel in the company serving over 30 million customers every year. Join us as we continue to evolve into a world-class national retailer, bringing together immersive in-store sales and service experiences. Our stores have always been a place where customers could find a friendly expert to help with routine service. Now we are so much more! Our stores have become a place where customers can experience our products and services in convenient locations. Additionally, customers can purchase the latest consumer electronics products that enhance home entertainment, home connectivity and their mobile experiences

Position Summary

Being the face of XFINITY, our Retail Sales & Service Consultants are responsible for assisting customers with all aspects sales and service ensuring an excellent customer experience. Using your knowledge, tools & technology along with a passion and desire to help; you will customize a unique solution to each customer.

Product & service offerings include:

XFINITY TV

XFINITY Internet

XFINITY Voice

XFINITY Home

XFINITY Mobile

Core Responsibilities

- Provide superior customer service with all customer interactions.

- Deep understanding of XFINITY products and services; effectively inform and educate customers.

- Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers’ lives.

- Understand XFINITY products capabilities and how they outperform the competition.

- Evaluate customer’s potential product needs and tailor XFINITY solution to meet customer video, data, voice, connected home and Comcast mobile