Alorica

GET TO KNOW ALORICA At Alorica, we only do one thing -make lives better, one interaction at a time. We're a global leaderin customer service and experience, serving the world's biggestbrands with tens of thousands of employees in hundreds of locationsaround the globe. JOB SUMMARY Your mission (should you choose toaccept it) is to offer customer support through phone, email,online chat or social media to customers who have questions,concerns or confusion around a particular product or service.You're literally the voice of the brand, and a strong relationshipbetween our clients and their customers starts with you. So onlythe awesome need apply. KEY JOB RESPONSIBILITIES * Talks tocustomers over the phone, email, online chat or social media toresolve their questions or concerns * Maintains and updatescustomer information as necessary * Calmly attempts to resolve andde-escalate any issues * Escalates calls to supervisor whennecessary and appropriate * Responds to requests for assistanceand/or possible processing of credit card authorizations * Trackscall-related information for auditing and reporting purposes *Provides feedback reports on call issues related to downtime and/ortraining issues * Upsells to customers as necessary WHY JOINALORICA? Every day, we aim to live up to our mission of creatinginsanely great customer experiences. But as Alorica employees,giving back matters just as much - that's why we're so proud ofMaking Lives Better with Alorica, a non-profit, 501(c)(3)organization dedicated to providing assistance to employees, theirfamilies and the people, organizations and communities who supportthem. Simply put, we want to make lives better…one interaction at atime. And to do that, we need the very best people to join us. Butplease, allow us to entice you further! As an Alorica employee, youmay receive: * Paid training * Flexible training schedules *Medical and dental benefits * Paid time off * Paid holiday and sicktime * Retirement planning options (401(k)) * Employee discountsthrough client programs Working at Alorica means potentially havingthe freedom to explore all kinds of career options - from customerservice, training, and tech support, to management, recruiting andmore. Alorica offers fun, challenging opportunities to pursue yourprofessional goals, and we want you to have fun and succeed -because when you're at your best, that's when we're at our best. Sowhat do you say? Ready to take the next step? JOB

GET TO KNOW ALORICA At Alorica, we only do one thing -make lives better, one interaction at a time. We're a global leaderin customer service and experience, serving the world's biggestbrands with tens of thousands of employees in hundreds of locationsaround the globe. JOB SUMMARY Your mission (should you choose toaccept it) is to offer customer support through phone, email,online chat or social media to customers who have questions,concerns or confusion around a particular product or service.You're literally the voice of the brand, and a strong relationshipbetween our clients and their customers starts with you. So onlythe awesome need apply. KEY JOB RESPONSIBILITIES * Talks tocustomers over the phone, email, online chat or social media toresolve their questions or concerns * Maintains and updatescustomer information as necessary * Calmly attempts to resolve andde-escalate any issues * Escalates calls to supervisor whennecessary and appropriate * Responds to requests for assistanceand/or possible processing of credit card authorizations * Trackscall-related information for auditing and reporting purposes *Provides feedback reports on call issues related to downtime and/ortraining issues * Upsells to customers as necessary WHY JOINALORICA? Every day, we aim to live up to our mission of creatinginsanely great customer experiences. But as Alorica employees,giving back matters just as much - that's why we're so proud ofMaking Lives Better with Alorica, a non-profit, 501(c)(3)organization dedicated to providing assistance to employees, theirfamilies and the people, organizations and communities who supportthem. Simply put, we want to make lives better…one interaction at atime. And to do that, we need the very best people to join us. Butplease, allow us to entice you further! As an Alorica employee, youmay receive: * Paid training * Flexible training schedules *Medical and dental benefits * Paid time off * Paid holiday and sicktime * Retirement planning options (401(k)) * Employee discountsthrough client programs Working at Alorica means potentially havingthe freedom to explore all kinds of career options - from customerservice, training, and tech support, to management, recruiting andmore. Alorica offers fun, challenging opportunities to pursue yourprofessional goals, and we want you to have fun and succeed -because when you're at your best, that's when we're at our best. Sowhat do you say? Ready to take the next step? JOB

• Mentors other Customer Service Representatives
  
  


• Tracks call-related information for auditing and reporting purposes
  
  


• Provides feedback reports on call issues related to downtime and/or training issues
  
  


• Answers complex and/or escalated calls from customers in a polite, courteous manner
  
  


• Determines the best way to resolve individual customer concerns and authorize specific policy exceptions.
  
  


• Calmly attempts to resolve and de-escalate any issues
  
  


• Upsells to customer as necessary

WHY JOIN ALORICA?

• Paid training
  
  
• Flexible training schedules
  
  
• Medical and dental benefits
  
  
• Paid time off
  
  
• Paid holiday and sick time
  
  
• Retirement planning options (401(k))
  
  
• Employee discounts through client programs