Teleperformance

BEST PLACE FOR PEOPLE

Join us in making connections.

Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.What You Will Do:

• Responsible for all customer inquiries and questions


• Provide excellent customer service at all times


• Follow up to customer inquiries by taking specific action in a timely manner


• Troubleshoot equipment and system problems


• Problem solve to help customers resolve issues on first call


• Enters data from customers into various software programs


• Appropriately communicate with upset customers to resolve their inquiries


• Thrives as a team player in a fast-paced, high-energy, change-oriented environment


• Participates in additional training courses when needed


• Performs other related duties and assignments as required and as assigned by supervisor


• Exercise retention efforts when appropriate


• Identify customers who are comparison-shopping and inquiring about contract terms


• Assisting the customer with the correct price plan

What You Will Bring:

• 6 months Contact Center experience preferred


• One year previous customer service experience required


• Must be at least 18 years of age


• Type 25 wpm


• High School Graduate or GED


• Logical problem solving skills and ability to multi-task


• Proven oral and written communication skills


• Must have availability to work various shifts


• Ability to use Windows operating systems and navigate between various windows


• Ability to work under pressure


• Continuously demonstrate a high sense of urgency


• Must have a keen sense of attention to detail, taking the initiative.


• Must be able to pass a Federal Background Check and Drug testing


• Possess a high level of Professionalism


• Proven experience in overcoming unexpected difficulties and using logical problem solving skills.


• Ability to understand and empathize with customer’s issues.

  Teleperformance offers outstanding support to our team.

  
  

  You are the reason for this company’s success and your well-being is our priority. We believe in nourishing your work life balance and making sure you are feeling loved. Our excellent medical benefits give you the opportunity to regularly check on your health, providing a solid health and financial security while our paid vacation leaves, flexible scheduling, and 401k Savings account can grant you the vacation you deserve while still working or after retirement. In Teleperformance, there are a lot more for you because we value YOU!

  
  

BEST PLACE FOR PEOPLE

Join us in making connections.

Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.What You Will Do:

• Responsible for all customer inquiries and questions


• Provide excellent customer service at all times


• Follow up to customer inquiries by taking specific action in a timely manner


• Troubleshoot equipment and system problems


• Problem solve to help customers resolve issues on first call


• Enters data from customers into various software programs


• Appropriately communicate with upset customers to resolve their inquiries


• Thrives as a team player in a fast-paced, high-energy, change-oriented environment


• Participates in additional training courses when needed


• Performs other related duties and assignments as required and as assigned by supervisor


• Exercise retention efforts when appropriate


• Identify customers who are comparison-shopping and inquiring about contract terms


• Assisting the customer with the correct price plan

What You Will Bring:

• 6 months Contact Center experience preferred


• One year previous customer service experience required


• Must be at least 18 years of age


• Type 25 wpm


• High School Graduate or GED


• Logical problem solving skills and ability to multi-task


• Proven oral and written communication skills


• Must have availability to work various shifts


• Ability to use Windows operating systems and navigate between various windows


• Ability to work under pressure


• Continuously demonstrate a high sense of urgency


• Must have a keen sense of attention to detail, taking the initiative.


• Must be able to pass a Federal Background Check and Drug testing


• Possess a high level of Professionalism


• Proven experience in overcoming unexpected difficulties and using logical problem solving skills.


• Ability to understand and empathize with customer’s issues.

  Teleperformance offers outstanding support to our team.

  
  

  You are the reason for this company’s success and your well-being is our priority. We believe in nourishing your work life balance and making sure you are feeling loved. Our excellent medical benefits give you the opportunity to regularly check on your health, providing a solid health and financial security while our paid vacation leaves, flexible scheduling, and 401k Savings account can grant you the vacation you deserve while still working or after retirement. In Teleperformance, there are a lot more for you because we value YOU!

  
  

BEST PLACE FOR PEOPLE

Join us in making connections.

Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.What You Will Do:

• Responsible for all customer inquiries and questions


• Provide excellent customer service at all times


• Follow up to customer inquiries by taking specific action in a timely manner


• Troubleshoot equipment and system problems


• Problem solve to help customers resolve issues on first call


• Enters data from customers into various software programs


• Appropriately communicate with upset customers to resolve their inquiries


• Thrives as a team player in a fast-paced, high-energy, change-oriented environment


• Participates in additional training courses when needed


• Performs other related duties and assignments as required and as assigned by supervisor


• Exercise retention efforts when appropriate


• Identify customers who are comparison-shopping and inquiring about contract terms


• Assisting the customer with the correct price plan

What You Will Bring:

• 6 months Contact Center experience preferred


• One year previous customer service experience required


• Must be at least 18 years of age


• Type 25 wpm


• High School Graduate or GED


• Logical problem solving skills and ability to multi-task


• Proven oral and written communication skills


• Must have availability to work various shifts


• Ability to use Windows operating systems and navigate between various windows


• Ability to work under pressure


• Continuously demonstrate a high sense of urgency


• Must have a keen sense of attention to detail, taking the initiative.


• Must be able to pass a Federal Background Check and Drug testing


• Possess a high level of Professionalism


• Proven experience in overcoming unexpected difficulties and using logical problem solving skills.


• Ability to understand and empathize with customer’s issues.

  Teleperformance offers outstanding support to our team.

  
  

  You are the reason for this company’s success and your well-being is our priority. We believe in nourishing your work life balance and making sure you are feeling loved. Our excellent medical benefits give you the opportunity to regularly check on your health, providing a solid health and financial security while our paid vacation leaves, flexible scheduling, and 401k Savings account can grant you the vacation you deserve while still working or after retirement. In Teleperformance, there are a lot more for you because we value YOU!

  
  

BEST PLACE FOR PEOPLE

Join us in making connections.

Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.What You Will Do:

• Responsible for all customer inquiries and questions


• Provide excellent customer service at all times


• Follow up to customer inquiries by taking specific action in a timely manner


• Troubleshoot equipment and system problems


• Problem solve to help customers resolve issues on first call


• Enters data from customers into various software programs


• Appropriately communicate with upset customers to resolve their inquiries


• Thrives as a team player in a fast-paced, high-energy, change-oriented environment


• Participates in additional training courses when needed


• Performs other related duties and assignments as required and as assigned by supervisor


• Exercise retention efforts when appropriate


• Identify customers who are comparison-shopping and inquiring about contract terms


• Assisting the customer with the correct price plan

What You Will Bring:

• 6 months Contact Center experience preferred


• One year previous customer service experience required


• Must be at least 18 years of age


• Type 25 wpm


• High School Graduate or GED


• Logical problem solving skills and ability to multi-task


• Proven oral and written communication skills


• Must have availability to work various shifts


• Ability to use Windows operating systems and navigate between various windows


• Ability to work under pressure


• Continuously demonstrate a high sense of urgency


• Must have a keen sense of attention to detail, taking the initiative.


• Must be able to pass a Federal Background Check and Drug testing


• Possess a high level of Professionalism


• Proven experience in overcoming unexpected difficulties and using logical problem solving skills.


• Ability to understand and empathize with customer’s issues.

  Teleperformance offers outstanding support to our team.

  
  

  You are the reason for this company’s success and your well-being is our priority. We believe in nourishing your work life balance and making sure you are feeling loved. Our excellent medical benefits give you the opportunity to regularly check on your health, providing a solid health and financial security while our paid vacation leaves, flexible scheduling, and 401k Savings account can grant you the vacation you deserve while still working or after retirement. In Teleperformance, there are a lot more for you because we value YOU!

  
  

BEST PLACE FOR PEOPLE

Join us in making connections.

Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.What You Will Do:

• Responsible for all customer inquiries and questions


• Provide excellent customer service at all times


• Follow up to customer inquiries by taking specific action in a timely manner


• Troubleshoot equipment and system problems


• Problem solve to help customers resolve issues on first call


• Enters data from customers into various software programs


• Appropriately communicate with upset customers to resolve their inquiries


• Thrives as a team player in a fast-paced, high-energy, change-oriented environment


• Participates in additional training courses when needed


• Performs other related duties and assignments as required and as assigned by supervisor


• Exercise retention efforts when appropriate


• Identify customers who are comparison-shopping and inquiring about contract terms


• Assisting the customer with the correct price plan

What You Will Bring:

• 6 months Contact Center experience preferred


• One year previous customer service experience required


• Must be at least 18 years of age


• Type 25 wpm


• High School Graduate or GED


• Logical problem solving skills and ability to multi-task


• Proven oral and written communication skills


• Must have availability to work various shifts


• Ability to use Windows operating systems and navigate between various windows


• Ability to work under pressure


• Continuously demonstrate a high sense of urgency


• Must have a keen sense of attention to detail, taking the initiative.


• Must be able to pass a Federal Background Check and Drug testing


• Possess a high level of Professionalism


• Proven experience in overcoming unexpected difficulties and using logical problem solving skills.


• Ability to understand and empathize with customer’s issues.

  Teleperformance offers outstanding support to our team.

  
  

  You are the reason for this company’s success and your well-being is our priority. We believe in nourishing your work life balance and making sure you are feeling loved. Our excellent medical benefits give you the opportunity to regularly check on your health, providing a solid health and financial security while our paid vacation leaves, flexible scheduling, and 401k Savings account can grant you the vacation you deserve while still working or after retirement. In Teleperformance, there are a lot more for you because we value YOU!

  
  

BEST PLACE FOR PEOPLE

Join us in making connections.

Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.What You Will Do:

• Responsible for all customer inquiries and questions


• Provide excellent customer service at all times


• Follow up to customer inquiries by taking specific action in a timely manner


• Troubleshoot equipment and system problems


• Problem solve to help customers resolve issues on first call


• Enters data from customers into various software programs


• Appropriately communicate with upset customers to resolve their inquiries


• Thrives as a team player in a fast-paced, high-energy, change-oriented environment


• Participates in additional training courses when needed


• Performs other related duties and assignments as required and as assigned by supervisor


• Exercise retention efforts when appropriate


• Identify customers who are comparison-shopping and inquiring about contract terms


• Assisting the customer with the correct price plan

What You Will Bring:

• 6 months Contact Center experience preferred


• One year previous customer service experience required


• Must be at least 18 years of age


• Type 25 wpm


• High School Graduate or GED


• Logical problem solving skills and ability to multi-task


• Proven oral and written communication skills


• Must have availability to work various shifts


• Ability to use Windows operating systems and navigate between various windows


• Ability to work under pressure


• Continuously demonstrate a high sense of urgency


• Must have a keen sense of attention to detail, taking the initiative.


• Must be able to pass a Federal Background Check and Drug testing


• Possess a high level of Professionalism


• Proven experience in overcoming unexpected difficulties and using logical problem solving skills.


• Ability to understand and empathize with customer’s issues.

  Teleperformance offers outstanding support to our team.

  
  

  You are the reason for this company’s success and your well-being is our priority. We believe in nourishing your work life balance and making sure you are feeling loved. Our excellent medical benefits give you the opportunity to regularly check on your health, providing a solid health and financial security while our paid vacation leaves, flexible scheduling, and 401k Savings account can grant you the vacation you deserve while still working or after retirement. In Teleperformance, there are a lot more for you because we value YOU!

  
  

BEST PLACE FOR PEOPLE

Join us in making connections.

Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.What You Will Do:

• Responsible for all customer inquiries and questions


• Provide excellent customer service at all times


• Follow up to customer inquiries by taking specific action in a timely manner


• Troubleshoot equipment and system problems


• Problem solve to help customers resolve issues on first call


• Enters data from customers into various software programs


• Appropriately communicate with upset customers to resolve their inquiries


• Thrives as a team player in a fast-paced, high-energy, change-oriented environment


• Participates in additional training courses when needed


• Performs other related duties and assignments as required and as assigned by supervisor


• Exercise retention efforts when appropriate


• Identify customers who are comparison-shopping and inquiring about contract terms


• Assisting the customer with the correct price plan

What You Will Bring:

• 6 months Contact Center experience preferred


• One year previous customer service experience required


• Must be at least 18 years of age


• Type 25 wpm


• High School Graduate or GED


• Logical problem solving skills and ability to multi-task


• Proven oral and written communication skills


• Must have availability to work various shifts


• Ability to use Windows operating systems and navigate between various windows


• Ability to work under pressure


• Continuously demonstrate a high sense of urgency


• Must have a keen sense of attention to detail, taking the initiative.


• Must be able to pass a Federal Background Check and Drug testing


• Possess a high level of Professionalism


• Proven experience in overcoming unexpected difficulties and using logical problem solving skills.


• Ability to understand and empathize with customer’s issues.

  Teleperformance offers outstanding support to our team.

  
  

  You are the reason for this company’s success and your well-being is our priority. We believe in nourishing your work life balance and making sure you are feeling loved. Our excellent medical benefits give you the opportunity to regularly check on your health, providing a solid health and financial security while our paid vacation leaves, flexible scheduling, and 401k Savings account can grant you the vacation you deserve while still working or after retirement. In Teleperformance, there are a lot more for you because we value YOU!

  
  

Overview:

Why You'll Choose Us

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

• Paid Training $10.00 - $12.00


• Competitive Wages $10.00 - $13.25 plus incentives


• Full Benefits (Medical, Dental, Vision, 401k and more)


• Employee wellness and engagement programs


• A fun, casual work environment on site or virtual

Your Impact

Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

In addition to the overall convenience, you'll enjoy the many benefits of working from home!

• Removing the cost, stress and time constraints of a daily commute


• Total comfort of working from your own home


• A flexible work scheduled and more work life balance

Responsibilities:

• Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner


• Provide excellent customer service through active listening on every interaction


• Troubleshoot and resolve customer issues through the use of desktop applications


• Work with confidential customer information and treat it sensitively


• Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge

Qualifications:

What We're Looking for

• Logical problem-solving skills


• Availability to work various shifts


• Ability to use Windows operating systems


• Ability to type 25 wpm


• Over 18 years of age


• High School Graduate or GED


• Predictable and reliable attendance

What We Prefer

• 6 -12 month customer service experience preferred


• Consistent work history


• Proven oral & written communication skills


• Some Technical background

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer

BEST PLACE FOR PEOPLE

Join us in making connections.

Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.What You Will Do:

• Responsible for all customer inquiries and questions


• Provide excellent customer service at all times


• Follow up to customer inquiries by taking specific action in a timely manner


• Troubleshoot equipment and system problems


• Problem solve to help customers resolve issues on first call


• Enters data from customers into various software programs


• Appropriately communicate with upset customers to resolve their inquiries


• Thrives as a team player in a fast-paced, high-energy, change-oriented environment


• Participates in additional training courses when needed


• Performs other related duties and assignments as required and as assigned by supervisor


• Exercise retention efforts when appropriate


• Identify customers who are comparison-shopping and inquiring about contract terms


• Assisting the customer with the correct price plan

What You Will Bring:

• 6 months Contact Center experience preferred


• One year previous customer service experience required


• Must be at least 18 years of age


• Type 25 wpm


• High School Graduate or GED


• Logical problem solving skills and ability to multi-task


• Proven oral and written communication skills


• Must have availability to work various shifts


• Ability to use Windows operating systems and navigate between various windows


• Ability to work under pressure


• Continuously demonstrate a high sense of urgency


• Must have a keen sense of attention to detail, taking the initiative.


• Must be able to pass a Federal Background Check and Drug testing


• Possess a high level of Professionalism


• Proven experience in overcoming unexpected difficulties and using logical problem solving skills.


• Ability to understand and empathize with customer’s issues.

  Teleperformance offers outstanding support to our team.

  
  

  You are the reason for this company’s success and your well-being is our priority. We believe in nourishing your work life balance and making sure you are feeling loved. Our excellent medical benefits give you the opportunity to regularly check on your health, providing a solid health and financial security while our paid vacation leaves, flexible scheduling, and 401k Savings account can grant you the vacation you deserve while still working or after retirement. In Teleperformance, there are a lot more for you because we value YOU!

  
  

BEST PLACE FOR PEOPLE Join us in making connections.Teleperformance connects the biggest and most respected brands onthe planet with their customers by providing customer care,technical support, customer acquisition, digital solutions,analytics, back-office and other specialized services to ensureconsistently positive customer interactions. What You Will Do: *Responsible for all customer inquiries and questions * Provideexcellent customer service at all times * Follow up to customerinquiries by taking specific action in a timely manner *Troubleshoot equipment and system problems * Problem solve to helpcustomers resolve issues on first call * Enters data from customersinto various software programs * Appropriately communicate withupset customers to resolve their inquiries * Thrives as a teamplayer in a fast-paced, high-energy, change-oriented environment *Participates in additional training courses when needed * Performsother related duties and assignments as required and as assigned bysupervisor * Exercise retention efforts when appropriate * Identifycustomers who are comparison-shopping and inquiring about contractterms * Assisting the customer with the correct price plan What YouWill Bring: * 6 months Contact Center experience preferred * Oneyear previous customer service experience required * Must be atleast 18 years of age * Type 25 wpm * High School Graduate or GED *Logical problem solving skills and ability to multi-task * Provenoral and written communication skills * Must have availability towork various shifts * Ability to use Windows operating systems andnavigate between various windows * Ability to work under pressure *Continuously demonstrate a high sense of urgency * Must have a keensense of attention to detail, taking the initiative. * Must be ableto pass a Federal Background Check and Drug testing * Possess ahigh level of Professionalism * Proven experience in overcomingunexpected difficulties and using logical problem solving skills. *Ability to understand and empathize with customer's issues.Teleperformance offers outstanding support to our team. You are thereason for this company's success and your well-being is ourpriority. We believe in nourishing your work life balance andmaking sure you are feeling loved. Our excellent medical benefitsgive you the opportunity to regularly check on your health,providing a solid health and financial security while our paidvacation leaves, flexible scheduling, and 401k Savings account cangrant you the vacation you deserve while still working or afterretirement. In Teleperformance, there are a lot more for youbecause we value YOU!

BEST PLACE FOR PEOPLE

Join us in making connections.

Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.What You Will Do:

• Responsible for all customer inquiries and questions


• Provide excellent customer service at all times


• Follow up to customer inquiries by taking specific action in a timely manner


• Troubleshoot equipment and system problems


• Problem solve to help customers resolve issues on first call


• Enters data from customers into various software programs


• Appropriately communicate with upset customers to resolve their inquiries


• Thrives as a team player in a fast-paced, high-energy, change-oriented environment


• Participates in additional training courses when needed


• Performs other related duties and assignments as required and as assigned by supervisor


• Exercise retention efforts when appropriate


• Identify customers who are comparison-shopping and inquiring about contract terms


• Assisting the customer with the correct price plan

What You Will Bring:

• 6 months Contact Center experience preferred


• One year previous customer service experience required


• Must be at least 18 years of age


• Type 25 wpm


• High School Graduate or GED


• Logical problem solving skills and ability to multi-task


• Proven oral and written communication skills


• Must have availability to work various shifts


• Ability to use Windows operating systems and navigate between various windows


• Ability to work under pressure


• Continuously demonstrate a high sense of urgency


• Must have a keen sense of attention to detail, taking the initiative.


• Must be able to pass a Federal Background Check and Drug testing


• Possess a high level of Professionalism


• Proven experience in overcoming unexpected difficulties and using logical problem solving skills.


• Ability to understand and empathize with customer’s issues.

  Teleperformance offers outstanding support to our team.

  
  

  You are the reason for this company’s success and your well-being is our priority. We believe in nourishing your work life balance and making sure you are feeling loved. Our excellent medical benefits give you the opportunity to regularly check on your health, providing a solid health and financial security while our paid vacation leaves, flexible scheduling, and 401k Savings account can grant you the vacation you deserve while still working or after retirement. In Teleperformance, there are a lot more for you because we value YOU!

  
  

BEST PLACE FOR PEOPLE

Join us in making connections.

Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.What You Will Do:

• Responsible for all customer inquiries and questions


• Provide excellent customer service at all times


• Follow up to customer inquiries by taking specific action in a timely manner


• Troubleshoot equipment and system problems


• Problem solve to help customers resolve issues on first call


• Enters data from customers into various software programs


• Appropriately communicate with upset customers to resolve their inquiries


• Thrives as a team player in a fast-paced, high-energy, change-oriented environment


• Participates in additional training courses when needed


• Performs other related duties and assignments as required and as assigned by supervisor


• Exercise retention efforts when appropriate


• Identify customers who are comparison-shopping and inquiring about contract terms


• Assisting the customer with the correct price plan

What You Will Bring:

• 6 months Contact Center experience preferred


• One year previous customer service experience required


• Must be at least 18 years of age


• Type 25 wpm


• High School Graduate or GED


• Logical problem solving skills and ability to multi-task


• Proven oral and written communication skills


• Must have availability to work various shifts


• Ability to use Windows operating systems and navigate between various windows


• Ability to work under pressure


• Continuously demonstrate a high sense of urgency


• Must have a keen sense of attention to detail, taking the initiative.


• Must be able to pass a Federal Background Check and Drug testing


• Possess a high level of Professionalism


• Proven experience in overcoming unexpected difficulties and using logical problem solving skills.


• Ability to understand and empathize with customer’s issues.

  Teleperformance offers outstanding support to our team.

  
  

  You are the reason for this company’s success and your well-being is our priority. We believe in nourishing your work life balance and making sure you are feeling loved. Our excellent medical benefits give you the opportunity to regularly check on your health, providing a solid health and financial security while our paid vacation leaves, flexible scheduling, and 401k Savings account can grant you the vacation you deserve while still working or after retirement. In Teleperformance, there are a lot more for you because we value YOU!

  
  

BEST PLACE FOR PEOPLE

Join us in making connections.

Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.What You Will Do:

• Responsible for all customer inquiries and questions


• Provide excellent customer service at all times


• Follow up to customer inquiries by taking specific action in a timely manner


• Troubleshoot equipment and system problems


• Problem solve to help customers resolve issues on first call


• Enters data from customers into various software programs


• Appropriately communicate with upset customers to resolve their inquiries


• Thrives as a team player in a fast-paced, high-energy, change-oriented environment


• Participates in additional training courses when needed


• Performs other related duties and assignments as required and as assigned by supervisor


• Exercise retention efforts when appropriate


• Identify customers who are comparison-shopping and inquiring about contract terms


• Assisting the customer with the correct price plan

What You Will Bring:

• 6 months Contact Center experience preferred


• One year previous customer service experience required


• Must be at least 18 years of age


• Type 25 wpm


• High School Graduate or GED


• Logical problem solving skills and ability to multi-task


• Proven oral and written communication skills


• Must have availability to work various shifts


• Ability to use Windows operating systems and navigate between various windows


• Ability to work under pressure


• Continuously demonstrate a high sense of urgency


• Must have a keen sense of attention to detail, taking the initiative.


• Must be able to pass a Federal Background Check and Drug testing


• Possess a high level of Professionalism


• Proven experience in overcoming unexpected difficulties and using logical problem solving skills.


• Ability to understand and empathize with customer’s issues.

  Teleperformance offers outstanding support to our team.

  
  

  You are the reason for this company’s success and your well-being is our priority. We believe in nourishing your work life balance and making sure you are feeling loved. Our excellent medical benefits give you the opportunity to regularly check on your health, providing a solid health and financial security while our paid vacation leaves, flexible scheduling, and 401k Savings account can grant you the vacation you deserve while still working or after retirement. In Teleperformance, there are a lot more for you because we value YOU!

  
  

Overview:

Why You'll Choose Us

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

• Paid Training -$15.00 an hour


• Competitive Wages -$18.00 an hour


• Monthly Bonuses up to -$4.00 an hour


• Sign on bonus $1,000


• Full Benefits (Medical, Dental, Vision, 401k and more)


• Employee wellness and engagement programs


• A fun, casual work environment on site or virtual

Responsibilities:

You're Impact

Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

In addition to the overall convenience, you'll enjoy the many benefits of working from home!

• Removing the cost, stress and time constraints of a daily commute


• Total comfort of working from your own home


• A flexible work scheduled and more work life balance

Your Responsibilities

• Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner


• Provide excellent customer service through active listening on every interaction


• Troubleshoot and resolve customer issues through the use of desktop applications


• Work with confidential customer information and treat it sensitively


• Aim to resolve issues on the first call by being proactive and demonstrating

Qualifications:

What We're Looking for

• Logical problem-solving skills


• Availability to work various shifts


• Ability to use Windows operating systems


• Ability to type 25 wpm


• Over 18 years of age


• High School Graduate or GED


• Predictable and reliable attendance

What We Prefer

• 6 -12 month customer service experience preferred


• Consistent work history


• Proven oral & written communication skills


• Some Technical background

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer

BEST PLACE FOR PEOPLE

Join us in making connections.

Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.What You Will Do:

• Responsible for all customer inquiries and questions


• Provide excellent customer service at all times


• Follow up to customer inquiries by taking specific action in a timely manner


• Troubleshoot equipment and system problems


• Problem solve to help customers resolve issues on first call


• Enters data from customers into various software programs


• Appropriately communicate with upset customers to resolve their inquiries


• Thrives as a team player in a fast-paced, high-energy, change-oriented environment


• Participates in additional training courses when needed


• Performs other related duties and assignments as required and as assigned by supervisor


• Exercise retention efforts when appropriate


• Identify customers who are comparison-shopping and inquiring about contract terms


• Assisting the customer with the correct price plan

What You Will Bring:

• 6 months Contact Center experience preferred


• One year previous customer service experience required


• Must be at least 18 years of age


• Type 25 wpm


• High School Graduate or GED


• Logical problem solving skills and ability to multi-task


• Proven oral and written communication skills


• Must have availability to work various shifts


• Ability to use Windows operating systems and navigate between various windows


• Ability to work under pressure


• Continuously demonstrate a high sense of urgency


• Must have a keen sense of attention to detail, taking the initiative.


• Must be able to pass a Federal Background Check and Drug testing


• Possess a high level of Professionalism


• Proven experience in overcoming unexpected difficulties and using logical problem solving skills.


• Ability to understand and empathize with customer’s issues.

  Teleperformance offers outstanding support to our team.

  
  

  You are the reason for this company’s success and your well-being is our priority. We believe in nourishing your work life balance and making sure you are feeling loved. Our excellent medical benefits give you the opportunity to regularly check on your health, providing a solid health and financial security while our paid vacation leaves, flexible scheduling, and 401k Savings account can grant you the vacation you deserve while still working or after retirement. In Teleperformance, there are a lot more for you because we value YOU!

  
  

BEST PLACE FOR PEOPLE Join us in making connections.Teleperformance connects the biggest and most respected brands onthe planet with their customers by providing customer care,technical support, customer acquisition, digital solutions,analytics, back-office and other specialized services to ensureconsistently positive customer interactions. What You Will Do: *Responsible for all customer inquiries and questions * Provideexcellent customer service at all times * Follow up to customerinquiries by taking specific action in a timely manner *Troubleshoot equipment and system problems * Problem solve to helpcustomers resolve issues on first call * Enters data from customersinto various software programs * Appropriately communicate withupset customers to resolve their inquiries * Thrives as a teamplayer in a fast-paced, high-energy, change-oriented environment *Participates in additional training courses when needed * Performsother related duties and assignments as required and as assigned bysupervisor * Exercise retention efforts when appropriate * Identifycustomers who are comparison-shopping and inquiring about contractterms * Assisting the customer with the correct price plan What YouWill Bring: * 6 months Contact Center experience preferred * Oneyear previous customer service experience required * Must be atleast 18 years of age * Type 25 wpm * High School Graduate or GED *Logical problem solving skills and ability to multi-task * Provenoral and written communication skills * Must have availability towork various shifts * Ability to use Windows operating systems andnavigate between various windows * Ability to work under pressure *Continuously demonstrate a high sense of urgency * Must have a keensense of attention to detail, taking the initiative. * Must be ableto pass a Federal Background Check and Drug testing * Possess ahigh level of Professionalism * Proven experience in overcomingunexpected difficulties and using logical problem solving skills. *Ability to understand and empathize with customer's issues.Teleperformance offers outstanding support to our team. You are thereason for this company's success and your well-being is ourpriority. We believe in nourishing your work life balance andmaking sure you are feeling loved. Our excellent medical benefitsgive you the opportunity to regularly check on your health,providing a solid health and financial security while our paidvacation leaves, flexible scheduling, and 401k Savings account cangrant you the vacation you deserve while still working or afterretirement. In Teleperformance, there are a lot more for youbecause we value YOU!

BEST PLACE FOR PEOPLE

Join us in making connections.

Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.What You Will Do:

• Responsible for all customer inquiries and questions


• Provide excellent customer service at all times


• Follow up to customer inquiries by taking specific action in a timely manner


• Troubleshoot equipment and system problems


• Problem solve to help customers resolve issues on first call


• Enters data from customers into various software programs


• Appropriately communicate with upset customers to resolve their inquiries


• Thrives as a team player in a fast-paced, high-energy, change-oriented environment


• Participates in additional training courses when needed


• Performs other related duties and assignments as required and as assigned by supervisor


• Exercise retention efforts when appropriate


• Identify customers who are comparison-shopping and inquiring about contract terms


• Assisting the customer with the correct price plan

What You Will Bring:

• 6 months Contact Center experience preferred


• One year previous customer service experience required


• Must be at least 18 years of age


• Type 25 wpm


• High School Graduate or GED


• Logical problem solving skills and ability to multi-task


• Proven oral and written communication skills


• Must have availability to work various shifts


• Ability to use Windows operating systems and navigate between various windows


• Ability to work under pressure


• Continuously demonstrate a high sense of urgency


• Must have a keen sense of attention to detail, taking the initiative.


• Must be able to pass a Federal Background Check and Drug testing


• Possess a high level of Professionalism


• Proven experience in overcoming unexpected difficulties and using logical problem solving skills.


• Ability to understand and empathize with customer’s issues.

  Teleperformance offers outstanding support to our team.

  
  

  You are the reason for this company’s success and your well-being is our priority. We believe in nourishing your work life balance and making sure you are feeling loved. Our excellent medical benefits give you the opportunity to regularly check on your health, providing a solid health and financial security while our paid vacation leaves, flexible scheduling, and 401k Savings account can grant you the vacation you deserve while still working or after retirement. In Teleperformance, there are a lot more for you because we value YOU!

  
  

BEST PLACE FOR PEOPLE

Join us in making connections.

Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.What You Will Do:

• Responsible for all customer inquiries and questions


• Provide excellent customer service at all times


• Follow up to customer inquiries by taking specific action in a timely manner


• Troubleshoot equipment and system problems


• Problem solve to help customers resolve issues on first call


• Enters data from customers into various software programs


• Appropriately communicate with upset customers to resolve their inquiries


• Thrives as a team player in a fast-paced, high-energy, change-oriented environment


• Participates in additional training courses when needed


• Performs other related duties and assignments as required and as assigned by supervisor


• Exercise retention efforts when appropriate


• Identify customers who are comparison-shopping and inquiring about contract terms


• Assisting the customer with the correct price plan

What You Will Bring:

• 6 months Contact Center experience preferred


• One year previous customer service experience required


• Must be at least 18 years of age


• Type 25 wpm


• High School Graduate or GED


• Logical problem solving skills and ability to multi-task


• Proven oral and written communication skills


• Must have availability to work various shifts


• Ability to use Windows operating systems and navigate between various windows


• Ability to work under pressure


• Continuously demonstrate a high sense of urgency


• Must have a keen sense of attention to detail, taking the initiative.


• Must be able to pass a Federal Background Check and Drug testing


• Possess a high level of Professionalism


• Proven experience in overcoming unexpected difficulties and using logical problem solving skills.


• Ability to understand and empathize with customer’s issues.

  Teleperformance offers outstanding support to our team.

  
  

  You are the reason for this company’s success and your well-being is our priority. We believe in nourishing your work life balance and making sure you are feeling loved. Our excellent medical benefits give you the opportunity to regularly check on your health, providing a solid health and financial security while our paid vacation leaves, flexible scheduling, and 401k Savings account can grant you the vacation you deserve while still working or after retirement. In Teleperformance, there are a lot more for you because we value YOU!

  
  

BEST PLACE FOR PEOPLE

Join us in making connections.

Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.What You Will Do:

• Responsible for all customer inquiries and questions


• Provide excellent customer service at all times


• Follow up to customer inquiries by taking specific action in a timely manner


• Troubleshoot equipment and system problems


• Problem solve to help customers resolve issues on first call


• Enters data from customers into various software programs


• Appropriately communicate with upset customers to resolve their inquiries


• Thrives as a team player in a fast-paced, high-energy, change-oriented environment


• Participates in additional training courses when needed


• Performs other related duties and assignments as required and as assigned by supervisor


• Exercise retention efforts when appropriate


• Identify customers who are comparison-shopping and inquiring about contract terms


• Assisting the customer with the correct price plan

What You Will Bring:

• 6 months Contact Center experience preferred


• One year previous customer service experience required


• Must be at least 18 years of age


• Type 25 wpm


• High School Graduate or GED


• Logical problem solving skills and ability to multi-task


• Proven oral and written communication skills


• Must have availability to work various shifts


• Ability to use Windows operating systems and navigate between various windows


• Ability to work under pressure


• Continuously demonstrate a high sense of urgency


• Must have a keen sense of attention to detail, taking the initiative.


• Must be able to pass a Federal Background Check and Drug testing


• Possess a high level of Professionalism


• Proven experience in overcoming unexpected difficulties and using logical problem solving skills.


• Ability to understand and empathize with customer’s issues.

  Teleperformance offers outstanding support to our team.

  
  

  You are the reason for this company’s success and your well-being is our priority. We believe in nourishing your work life balance and making sure you are feeling loved. Our excellent medical benefits give you the opportunity to regularly check on your health, providing a solid health and financial security while our paid vacation leaves, flexible scheduling, and 401k Savings account can grant you the vacation you deserve while still working or after retirement. In Teleperformance, there are a lot more for you because we value YOU!